The Best Western Plus North Miami/Bal Harbour offers a great location with plenty of shopping options nearby. The hotel rooms, while starting to show their age, are clean and well-maintained. The staff is consistently polite, efficient, and accommodating, going above and beyond to ensure guests have a smooth and memorable stay. One standout employee, Bryan at the front desk, was particularly dedicated to guest satisfaction, making guests feel genuinely welcomed and cared for. While minor issues like a temperamental TV remote and some employee conversations overheard in the laundry room were reported, the overall experience at this hotel was positive, with many guests expressing their intention to book again in the future.
Hotel was great good location. Tv remote minor problem AC Super cold. A few employees lacked tact by congregating in front of laundry room.Could over hear their personal conversations when I tried to do laundry. Other than that I will book again.Same location.
July 2024
Excellent location with lots of shopping available.
Rooms are starting to look dated and need a makeover. Staff is always polite and efficient.
July 2024
Everyone was so helpful, patient, and kind. We had to lengthen and shorten our stay and they were all so accommodating. Took such good care of us thank you.
