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August 2021 by Emmanuel Rivera
Great service! ?
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May 2021 by Jessica Phillips
Go here if you want to rent a truck in North Miami. The owner is nice. It’s better priced than UHaul. Actually do not go to UHaul they have no custom service skills.
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February 2021 by Fanny Mejia
This is the worst location to rent trucks. DO NOT RENT FROM THIS PLACE. I made a reservation a week in advance and the day I was suppose to pick up the truck, the location was closed and nobody bothered to call me the day prior to tell me they didn't have trucks available and they would be closed. Then I called customer service so they can help me find another location and I was told they would escalating the situation to management and a manager would call me back within 2 hours and it's been 4 days and I'm still waiting on a call back. Budget was my go to place to rent trucks and I WILL NEVER RENT FROM THEM AGAIN. I ended up renting from PENSKE and it was an excellent and smooth rental transaction. EVERYONE PLEASE RENT FROM PENSKE.
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August 2020 by Jonathan Callahan
Rude service. Run down dirty shop. Would not recommend it.
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August 2020 by Tim Bradley
Great place to get a truck!
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July 2020 by Dalen Brauner
Stay away. We never got our truck.This location is closed. We stood outside for nearly an hour attempting to contact anyone who might be inside. You can't even reach the door because the fences surrounding it are locked. When we called their number, it just rang and rang without a voicemail box. After calling general customer service, all they did was transfer our call back to this location (which rang and rang and rang some more).Their website said this location had one truck available. We reserved it about a week in advance and planned our whole weekend around it. This completely destroyed our plans, as customer service was unable to provide us with a nearby replacement. Thank goodness we were just picking up extra furniture not actually performing a move.It gets a single star because it has a key dropoff box and plenty of parking (I wonder why).
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February 2020 by Alberto Muiño
I had a reservation for 8am. When I was about to arrive at 8:05, I got a call from them that they didn’t have the truck and they provided the customer service phone number to get a truck in a different location. When I called, there was an auto message that the customer service open at 8:30. I do not recommend these people at all.
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July 2019 by Nicolas Herrera
Reserved my truck and no one we here and the places was closed
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October 2018 by Maggie de la Pena
I don't think this location deserves even 1 star since I had to cancel my reservation. I waited outside the location for 30 minutes. I called about a dozen times and no answer. I could not access the office because the gates were locked. They close at 4pm...this occurred from 2:45-3:15pm. When people rent trucks to move, they usually have very limited time in which to do so, which means companies like this need to be exact and predictable. What a mess and a waste of time.
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June 2018 by Tyana Beasley
RENTER BE AWARE!!!!! I had a reservation at another location. Unfortunately my vehicle was not available because someone had not returned their vehicle. So customer service reassigned my reservation to this location because the system said they had multiple availability. I called to confirm the reservation and location only to be met with disappointment.... #1 The person said they did not speak English. #2 I tried to explain that I have a reservation. The person looked up my confirmation number, then asked "is this a one way?" I said yes, then he said "no reservation for you." and hung up. Now how would you know that this was a one way if I did not have a reservation. I called back 4 times and no one answered. If you plan on renting from Budget make sure you have a backup plan with another rental truck company. I had this same scenario play out 3 times. Renter be aware.
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April 2018 by Gerardo del Valle
Arbitrary, and does not follow company rules
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August 2017 by Richard Hazbun
Great service
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June 2017 by Joel Hanley
They were very nice and had my truck ready... Why 3 stars then? I would strongly suggest to management/ownership to drive to Lowes or Home Depot and spend $15 on some bug spray for the place. Standing there waiting as ants walk around my feet was a big turnoff to doing business there again.
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March 2017 by Joel Esquenazi
I had to drop a truck here cuse was the only location that had after hours drop off very easy transaction and plenty of parking for dropoff.
