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December 2023 by George Willard
Owned by Compass/Dr. Segal.. Medzdirect does the best they can. UnderstaffedWhen your cheap nothing helps
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July 2023 by Samuel Rengifo
My medication was once delivered to the wrong address and their customer service solution was “why don’t you go to the wrong address to get it? Is not that far…”Now they just didn’t deliver the medication that I’m not supposed to stop taking, they said it was because the medication was not available, then that there was an issue with my insurance and now that I’ve been 1 week without the medication I shouldn’t stop they said that the issue is that they stopped working with my insurance and I should use a different pharmacy, OF COURSE I’LL USE A DIFFERENT PHARMACY!!!!Nobody should use Medz Direct! Do yourself a favor a stay away from this people….
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June 2023 by T Hunt
If you have the option to choose another pharmacy do so for your own sake. They are unprofessional incompetent and don’t even answer the phone
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April 2023 by Emily Braasch
Make sure your new address is verified.
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December 2022 by Sandra Gibbs
This pharmacy gets my medications sent out to me promptly and when I contact them with questions they are always nice, knowledgeable and compassionate
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December 2022 by Zakarij L.
I chose this pharmacy, even though it is in a totally sketchy building next to what appears to be a methodone clinic, because it was the cheapest option for my prescription according to my health insurer and because I had recently had such a terrible customer service experience at Walgreens a week before. I was really hoping to have found the answer to my corporate pharmacy woes. But, alas, my experience with Medzdirect was even worse.I receive a call from a pharmacy tech on Thursday evening informing me that my prescription was "in." "In" is the keyword that I'll explain later. I said, "great, I'll be there tomorrow to pick it up." The tech says "well you need to call to let us know you're coming." To which I responded, "I'm telling you now, I will be there tomorrow." He says "OK."So I show up on Friday morning--less than 14 hours later--and am greeted by a sketchy closed and locked door with a paper sign that says "knock for assistance," or something like that. I knock, and a female tech opens the door about 4 inches and just stares at me. No "can I help you?" or even a "yes?" Just a vacant stare. So I say: "I'm here to pick up for [name]." She says nothing, closes the door and comes back 20 seconds later to ask "did you call?" I say, "yes, yesterday, they said it was ready." She closes the door again--f'ing sketchy, right?--only to come back 20 seconds later to say it's not ready and that the pharmacist is in a meeting until 1pm.I want to preface the rest of this story by stating I am usually really even-keeled and well-mannered. But given the blatant lack of customer service an clear incompetence, I'm now thoroughly (and visibly) annoyed. So she goes and gets the whiz kid, Johnny Fernandez, who turns out to be the same tech who called me the day before. He informs me that he was just calling to let me know that they got the medication "in stock," not that it was actually ready for pick up. Why in the hell would I need to know that?? As a pharmacy customer, I don't care when the pharmacy receives its order; all I care about is when it is ready for me to come and retrieve.At this point--and notwithstanding my usual cool temperament--I'm in a full-on shouting match with everyone in this creepy, dark, sad office, with them just repeating over and over that you need to call before you come pick up. They then give me the reasoning: "we have a lot of patients that never pick up their meds, so we require a call first to fill the order." I'm using real, adult English in my paraphrasing here. These clowns didn't articulate this as well. But, of course, I'm thinking: "but I could also call and then never show up, so what the F is the point of this d*** policy."Anyway, I then ask to speak to the owner and was told that no one working there (at least 3 or 4 mentally challenged individuals) knows who that person is. Incredulously, I ask: "No one here knows who owns this business?" To which I was told: "nope." So I say, "is there a card or something with the owner's information on it?" Again--"nope." So one of the fools tells the tech closest to me to "just give him one of those pamphlets over there." The pamphlet has nothing useful on it, mind you. And as I'm leaving to go--after asking whether I still needed to call in order to come back later that same day to get the meds I was already told were "in," I say "this place is the WORST," to which my friend Johnny replies, "so are you."Needless to say, I won't be returning.
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September 2022 by Alex Urso
If you expect your meds to be delivered every 30 days, YOU BETTER CALL THEM AND REMIND THEM! Every single month !
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June 2022 by Keat's Guides
Two stars only because of the utility of delivering meds. If you were incapable visiting a pharmacy they are one of your best options. But if you rely on medication like most people do, get your nearest pharmacy and drive or walk. You will spend an hour confirming information for almost every refill, another 30 minutes if you ever need to call them for information, and they won't always call you from the same number so in the era where everyone's ignoring random or unknown spam calls you can be weeks to months late on meds. They have all the signs of business that's understaffed in order to maximize profit.This is common in South Florida a tragedy.
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May 2022 by Michele Bonder
I would highly advise to steer clear, because, this is one of the worst provider pharmacies I've ever encountered, absolutely horrible! Their professionalism is abhorrent. The medication containers are usually off, in not being the right count as every refill a few are MISSING. If I am prescribed 30, 3 will be missing. ALL THE TIME.They will then allow you to run out of a medication before refilling it on the day your insurance company approves it, lie to you, and tell you they didn't approve, risk your health, and even worse, they act as if they take pleasure at having this control. I could handle incompetence. This isn't incompetence. It is something else, and it could also be malfeasance and malice.I don't remember ever experiencing such mean girl attitudes in a professional environment. I can't ever recall a pharmacy with people like this.I hope if you are reading this, you take this seriously if you cannot have a medication suddenly withdrawn, and people laugh at you and acting like they take pleasure at the control they have at the expense of your suffering. I never encountered this level of schadenfreude and bizarre behavior in a legitimate pharmacy. It is scary.If they can be this unkind, sneaky, unprofessional, chronically shorting the number of your pills prescribed, then behave in a recognizably mean way, are they even to be trusted with anything?
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March 2022 by Kevin Lewandowski
When ever I needed them they were there for me, a lot of the bad reviews of from people who most likely lack two simple thing's called patience & understanding, you are not their only customer. I wish there were more pharmacies around like this, they always have my preferred generic in stock and that alone is worth my loyalty not to mention how above and beyond they will go if you are reasonable. Amelia is the kindest and most caring Pharmacist I have interacted with since being in Miami, she deserves a raise to say the least...
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February 2022 by Stephanie Dow
Literally the Best pharmacy I've ever used never had a problem using medz direct super convenient delivery service for those who can't pick up and Johnny the manager is absolutely amazing!!!.. he will take the time to help you with any questions or concerns you may have the world would be a better place with more people like Johnny!! ?
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December 2021 by Chelsea W
Always quick to answer texts with questions and info. Kind and friendly staff. Quick and easy.
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November 2021 by caroline v.
Quick helpful responses pretty much 7 days a week. Easy to find, lots of parking. Super friendly kind staff.
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November 2021 by Hernan Chaves
The staff is excellent and Dr. Andreoni takes all the time to make sure your questions are answered.
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October 2021 by Anthony DiGiovanni
This service is Unreliable, Ghetto and unprofessional. Save your sanity and Just pick your script up from your local pharmacy!
