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March 2024 by Eugene Mobile
Walked in with an offer letter I got in the mail. First I got a negative response from the teller when I asked to speak to a banker and then I was funneled to a client relationship manager who also provided a poor customer service experience... Unfortunate I guess they didn't want my business.
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February 2024 by Brianna Mitchell
Everyone here is always so polite and helpful!
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January 2024 by Randy Hart
Got my hurricane check. 5thrd said total amount had to be deposited in pub adj account. We are home owner and we paid insurance premium. We hired the P A. Why do they get all of the money and we are at the mercy of him giving us OUR money????MAKES NO SENSE TO ME!!!
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January 2024 by Jamie G.
Understaffed. The wait times are longer than any other bank in the area. They need to get more people because they're always bouncing from a desk to the teller area and back again. I have never been ignored on a consistent basis like these people do.
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September 2023 by Frank Gross
Can't through ti the bank with inportant information. Tried 6 times over a 3 hour period. Total waste if time. Already aggravated wirh opening a new account.
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May 2023 by Vi K
When my wire transfer arrived to my account, I was not able to get cash out of it because, as it explained by their branch manager, the funds were not completely transferred. I guess the wire transfers are not guaranteed at the same day by this bank. I just wasted my time for making the trip to the branch.
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May 2023 by AE
Good grief are they slow, more so than molasses in wintertime.
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February 2023 by John Moe
Easy and quick account opening experience highly recommended
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November 2022 by User from Michigan
Used to be a great bank, but one teller, C****** makes going into the bank a complete nightmare. She's rude and nasty. I almost pulled all my accounts after an altercation with her. 5/3 must not care because she's still working there. Wish it wasn't such a PITA to switch banks
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August 2022 by Rebecca Collins
I always have a positive experience when I go into this bank!! Always smiling faces and eager to help!
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March 2022 by Bryan Bourke The Tree Guy
This bank continues to complicate my life. I will be closing my account as soon as possible. Working extremely hard to provide myself a cushion to take off 2 months of work for surgery. They now have 3 of my deposits on hold which is a large amount of money. Thats 3 in a row now. I have passed alot of money through this bank over the years kept my account in good standing. But they continue to screw up my life. Don't go for the free checking account it's definitely a trap. Thank you fifth third for making my surgery recovery hell. The people at the Englewood branch are good,but the bank as a whole needs help with customer service big time. Thank you for banking with 5/3. Making your life a 5/3 worse. Spent hours on the phone to get nowhere with these people, and basically we can't help you and hang up
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December 2021 by Karen Wells
Unfortunately 5/3rd bank has totally gone down hill insofar as customer support! I've been with this bank well over 35 years and their North Port and Port Charlotte branches are horrific to do business with. Time for a big change!5/3 use to be one of the best and friendliest and consumer friendly bank I ever did business with. But not any more. It's really very upsetting.
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October 2021 by Thomas Tyler
Best bank around. They have great customer service and don't try to force their clients to adhere to draconian orders. Not sure why people say they always have new staff, their staff is consistent and awesome!
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March 2021 by Cl C.
Location and hours are convenient. They provide the typical banking services. You don't get them same hometown feel as you do at Charlotte State Bank, but I use this bank in addition to Charlotte State because they are nationwide. I feel safer knowing i can get to a bank branch no matter where I am.
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March 2021 by Tina Hinkle
Crystal was so kind and helpful setting up an account for my stepdaughter and I today. We truly appreciate the time and professionalism she extended to us...especially on a Saturday so close to closing time. My family has had accounts with Fifth Third for years...happy to do so.
