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November 2025 by nick siravo
Absolutely wonderful experience very helpful and will go above and beyond for the customer
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November 2025 by Joan Buckley
We walked in and was instantly met by Preston. He was very pleasant and listened to my problem. My phone had messed up from downloads. While we were fixing that problem he asked if we stilled used our hot spot. Informed us of a better option, a router that would work better for our RV. After explaining how it would be better for our situation I asked him if they had a deal for getting my husband a better phone than the one he had. Preston helped us out with getting him a great phone and we left a very happy and great full couple. Thank you Preston you were great.
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November 2025 by Michael Fronfair
Helped me out. Easy to work with
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October 2025 by Linda Garstang
Professional and friendly
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October 2025 by Brad Larzelere
Matt was awesome…made an appointment a few earlier….got there right on time….he took me right in….downloaded everything from the old phone to the new phone….walked out within an hour with everything working great!!! Honestly the best swapping to a new phone EVER….
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October 2025 by Christine Michalchik
Great experience. Friendly employees.
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October 2025 by Ben Wilkinson
Great Service, very efficient and knowledgeable, thanks for the help. Shout out to Curtis and his staff, very professional
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September 2025 by Lynn Herick
David is so helpful. Never let him g0!
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September 2025 by Steve Ulrey
I didn't like going there years ago but since your current manager took over it has been great. I think his name is Curtis or Chris, not sure. He does a great job.
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August 2025 by Melinda Rutherford
The employees are not verizon employees they are contracted. If you see responses to reviews the email to reach out to is Russell something..
We walked in around 5pm today 08/28/2025. There were no customers In there. On employee. I didn't get his name it was never provided.
He sat in the furthest desk away from the door. Never stood up, never greeted us. Just said how can I help you. No hi nothing. To only be told that we would have to go online to get the free Samsung that we had been offered via Verizon texting. Didn't explain anything other than they cant offer it.
Never recommended anything else to us. Basically he acted like we were a bother. Like I said No customers were in there. Just him sitting on the tablet doing god knows what.
Poor customer service. Do better! We are why you have a job. Please Work on Providing great customer service. Oh and the more you tell us to call for the deal the less you will be needed. Just sayin...
This location is small and the selection is not there. Try the Port Charlotte location. Better customer service witb a ton of knowledge and a larger selection of phones.
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July 2025 by Lee Ann Torigian
Curtis did a great job upgrading us to a new phone. He took the time to explain all is was doing and all the changes that would be on our bill.
All in all, a great experience.
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July 2025 by Clay Laffoon
Very knowledgeable. Great location.. we got 2 new phones
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July 2025 by Sergei Chernomorets
Good experience
Got a new phone and credit for broken one
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July 2025 by MICHAEL MEAGHER
Russell Cellular is the BEST of any Verizon Store we’ve Ever been to. Curtis is Awesome!!!
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July 2025 by Steven Ball
This was a great experience. I went in to upgrade my phone from an android to a iPhone. They made it very easy moved all of my data to the new phone. Great service.
