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“My beardie arrived safe and sound and now he’s relaxing in his new home! The packaging was so well put together with a heating pad included also. I would definitely recommend buying from them.”
“Steph was amazing. She is super friendly and she gave us great information about puppies. She’s super enthusiastic and funny. This location was extremely clean. They have a great system of clearing out the rooms disinfecting them so that the puppies don’t get sick. I highly recommend this location.”
“Took my lab to get groomed which she absolutely hates and is terrified, however Karen and her groomers had patience and were extremely understanding, they all were phenomenal! My baby looked beautiful after her groom and she was soo happy!! I will definitely be taking her back there! Thank you ladies soo much!!! Xoxo”
“Amazing amazing experience from the time I spoke to Ashley to book the appointment. When we arrived the shop was spotlessly clean, soooo many sections of cookie treats,fresh foods ,toys . Samantha was wonderful so gentle, friendly. Lance my pup instantly feel in love ❤️. He is a hard sell on people lol.We definitely will be back, booked our next appointment before we left. So happy we found the perfect place for lance and myself. Do yourself a favor and stop in.
You won't be disappointed.
Thanks again for your time and kindness.
Samantha and Ashley you are the best ❤️ ❤️ ❤️ ❤️.
Trish Vargas”
“I really loved my experience there. The staff are super educated and polite. My puppy looked very happy and he was beautiful. Just only thing when I saw him he had his pawns dirty by pee, probably the groomer didn’t see it but as soon as I saw I told them. She took him back but was still smelling like pee on his paws. But it was not a big deal since they treated my dog super fine and they were so nice. But it would be better if just pay a little more attention. But overall it was great :)”
9AM - 5PM
1670 State Rte 50 F, Clermont
Pet Stores
“I have been taking my boy Moby to Woof in Clermont for almost 2 years now and I'm very pleased with all their services. Laura is my groomer of choice. She has a wonderful manner with Moby and I'm sure with all her clients. Her work is very thorough and professional also.”
9AM - 6PM
18 E Plant St, Winter Garden
Pet Stores
“I cannot recommend Tori enough! I have two very wiggly, silly puppies and she did a PHENOMENAL job with them! Thank you so much Tori for my girls beautiful groom!”
“Kim and Co are absolutely amazing. I'm a new dog owner and really don't know anything about proper nutrition for puppies. I visited Gracies for the first time this week and they took the time to explain everything and make plenty of recommendations for my stubborn, picky, pooch. Also told us what food can make our certain breeds stomach sick. They truly care about my pets health and I know I'm getting exactly what my puppy needs. Thank you Gracies! I will be back once he runs out of food!”
“Fantastic staff! Took our little pup for grooming and they did a wonderful job. Tricia was caring, took the time to get acquainted with him and handled him with care. Highly recommend”
“I took my cat in yesterday for a nail trim and they didn’t hesitate. The ladies up at the front were very sweet and treated my girl so sweetly. She didn’t want to leave the nice lady’s arms when it came time to be put in her carrier. And the nail trim was perfect. I will be bringing her back for future nail trims.”
10:00 AM - 7:00 PM
1070 State Rte 50, Clermont
Pet Stores
“From what it was this store has came a long way. This store truly does offer a lot of supplies for all animals. They even have isopods incase you are creating a bio active terrarium. To be honest I don't really come and chat with any of the staff besides at checkout but the store if perfect for going in and grabbing the supplies you need, whether it be food, grooming supplies, toys or tanks, they have it all.”
10AM - 5PM
7600 Dr Phillips Blvd, Orlando
Pet Stores
“Staff was super friendly and attentive to our Maltese they have a lovely assortment of baked goods for pups and by far one of the best grooming services in that area of town 10/10”
10AM - 7PM
1070 E Hwy 50, Clermont
Pet Stores
“From what it was this store has came a long way. This store truly does offer a lot of supplies for all animals. They even have isopods incase you are creating a bio active terrarium. To be honest I don't really come and chat with any of the staff besides at checkout but the store if perfect for going in and grabbing the supplies you need, whether it be food, grooming supplies, toys or tanks, they have it all.”
“This place is awesome. I'm like a kid in a candy store ? I go for a specific thing and usually walk around the whole store, and walk out with more than I needed.”
“Been shopping at this PetSmart for going on 2 years, thanks to the addition of our zany labradoodle, who not only loves shopping there, but also loved puppy classes, and then privates, with Camille (who is a 10!).
The store stocks a ton, and will price-match both local competitors AND major online competitors. A few caveats, one that really sucks, if I'm being honest. While Petsmart will price-match competitors, I never expected that the single biggest "competitor" I would have to constantly ask them to price-match is... their own chain!
It is beyond me why a large, reputable chain such as Petsmart has completely different pricing online than it does in-store, for the exact same items! For example, our dogs edible bone treats (a girl has to have her afternoon snack each day)... $16.99 on the shelf in the store... $11.52 on Petsmart's website. So if you don't order online for delivery, or for in-store pick-up, or ask for price-matching inside the store, for the exact same item you will pay over 32% MORE for the convenience of driving to the store and buying off the shelf (all promotions, both online and in-store, apply to either price, but still... that's ridiculous!).
And it used to be easy to have the clerks price-match, even if it was their own store, but you still had to bring up their website on your phone each and every time (and this store's wifi is very spotty, as the cell service in this shopping area is horrible on a regular basis), and you have to prove to them that it's the current date/time stamp on your screenshot (I always have to screenshot b/c the wifi doesn't work well enough most of the time, so I have to plan ahead before I leave home... again, ridiculous). WHAT'S WRONG WITH YOU, PETSMART? Why do you inconvenience your customers AND your great team members, who... with their "new and improved" cash register/computer system, went from the cashiers having the ability to apply price-matching, $ off coupons from competitors (warning, you must print and bring in $ off competitor coupons unique to the competitors' stores, not just show it on your mobile device).
But now... the cashier has to have a mgr key in every single price-match... the lines take forever now, whereas before, they were always pretty speedy. This is zero reflection on the great team members in our store - everyone tries so hard to be friendly and helpful, but this method of trying to take advantage of customers who are loyal and shop in-store, without advising them of often MUCH lower prices on Petsmart's own website... that reeks of "shall-not-be-mentioned" competitors who should be ashamed of how they try to mislead customers. This does not at all match with Petsmart's customer service credo - not in the least!
Ok, all that being said, we've always found the team at this store to be amazing, and knowledgable! We've made friends forever at this store (as has our little fuzzy girl). And that's what keeps us coming back! Gotta take 1 star off for the ridiculous price-matching debacle, but otherwise, 5-stars all the way around!”
10AM - 5PM
5054 Dr Phillips Blvd, Orlando
Pet Stores
“The most unbelievably kind, helpful, efficient and genuinely caring service I have ever had at a pet store! The crew at this location is second to none and will go above and beyond to find any product you need. They now have a new customer for life. Only fault is that they are New England patriots fans. But I’ll overlook that for the phenomenal service :)”
10AM - 7PM
9585 W Colonial Dr, Ocoee
Pet Stores
“My French is Chole got her paw stuck in my small cross body purse when I lifted her out of her car seat, I couldn't see how it was stuck but she was in pain, one of the customers on her way in tried to help but couldn't so I went into Pet Smart and asked the cashier if someone could help me get her unstuck. So he called the manager, who successfully got her paw out without causing physical harm. I really appreciated everyone's help. Thank you”
“The whole staff is so friendly and caring. My fur baby, Chloe, always comes out so soft, smelling great, and looks so cute. Monica is our fav! She takes the time to listen to what we want and treats Chloe with such love and patience. I will always drive whatever distance to ensure Chloe can be taken care of by Monica! Thank you for being awesome!!”
10AM - 7PM
2565 State Rte 50, Clermont
Pet Stores
“I stopped in on Sunday to pick up a few fish. The store wasn’t that busy but it seems they only had a few people working. Tiffany updated me that she needed to finish with a couple reptiles and she would be right over. She quickly let them consider a few options and jumped over to me, getting some fish I had requested. Many companies are shortstaffed and are not considering the workload. We’re all busy. Tiffany was very kind and professional. She updated me on the delay and then got to me right away.”
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“Longgggg story short we placed an order online for same day delivery but delivery didn't workout so we made contact with the store (Oakland, FL) phone lines were down so everything was done by email. Dom was so very helpful and VERY QUICK with response. He helped us arrange for in store pickup and when we got there everything we needed was waiting at the front for us. Worth mentioning the young lady that helped us from the main toll free number was also extremely helpful but unfortunately I didn't receive the email survey for her.
Kudos Tractor Supply for hiring great, friendly, and helpful staff.
Thanks Dom!!”