Firestone Complete Auto Care in Ocala, FL has been serving the community since 1926, offering a wide range of vehicle services including tire sales, maintenance, and repairs for all makes and models. Customers appreciate the staff's friendliness and hard work, with some reviews highlighting the team's dedication, such as staying late to help on vacation or fixing cars quickly, often within a day. The business provides reliable service for urgent needs, like fixing a car that stopped while driving or patching a flat tire even after hours, earning high praise from those who value quick, dependable repairs. However, the facility itself has received mixed reviews. While the staff's attitude and service quality are praised, the physical condition of the branch is considered poor. Customers describe the location as dirty, with filthy floors, bathrooms, and an outdated look, including big tire displays that seem aged. The waiting area and break space for mechanics are lacking, making the environment less comfortable, especially for those who wait on-site. Despite these drawbacks, the overall service and tire work are seen as fair to excellent, with some customers feeling confident enough to recommend Firestone wholeheartedly due to their fast and effective repairs. Overall, Firestone Complete Auto Care in Ocala is recognized for its friendly staff and reliable vehicle repairs, though improvements in the facility's cleanliness and comfort could enhance the customer experience.
Not satisfied with the service so I complained to the manager. He made it right and was extremely polite throughout the process.
June 2024
Full tire replacement. Great job. Everyone there was awesome Helpful friendly. Very professional.
June 2024
My car stopped while I was driving and came here to get it checked ! Spent some money however my car was fixed and ready by the next day ! Not taking my car anywhere else ! Highly highly highly recommend 10/5 stars
