The Floor Factory Outlet in Ocala, Florida is a highly recommended flooring and tile store that provides excellent customer service, quality products, and professional installation services. Customers have consistently praised the store's knowledgeable and friendly staff, particularly Gonzalo, who has been described as helpful, honest, and fluent in Spanish, making the purchasing process easy and enjoyable. The store offers a great selection of flooring options, and customers have been impressed with the competent sales staff, competitive prices, and the seamless installation process. The installers, such as Marcos, have been commended for their excellent work in putting the flooring in, giving recommendations, and ensuring everything is done correctly. Overall, the Floor Factory Outlet has been described as a "gem" of a store, with a welcoming atmosphere and a team of professionals who go above and beyond to ensure customer satisfaction. Customers have expressed their appreciation for the store's commitment to providing a smooth and hassle-free experience, and many have recommended it to others seeking new flooring.
Robert and his guys did a phenomenal job putting the flooring in, giving recommendations, communication, and making sure everything was done right. Couldn’t recommend him enough. Gonzalo at factory floor did a phenomenal job on getting us what we wanted, and in a timely manner while having elite customer service.
September 2023
I walked in looking for flooring color I liked, and after I found the product, Billy Dunklow answered all my questions on thickness, warranty, and do’s and don’ts. I then went elsewhere to compare, but all I got was confused! The price is good, the service was great, and the installation by Isaiah Bailey was excellent!
September 2023
Excellent friendly service, staff and installers! Best prices in town and I looked everywhere! Got carpet and new kitchen cabinets.
