Lowe’s Home Improvement offers a wide range of products for the home, making it a convenient place to find everything from appliances to building materials. However, customer experiences vary. Some customers find it difficult to get help from staff, often having trouble locating associates or receiving assistance promptly. For example, one customer struggled to find help and was disappointed when a cashier did not offer a veteran’s discount. Others faced issues with stock availability, such as being told to go to a different store to pick up a dishwasher or experiencing long wait times for delivery of major appliances like water heaters, which can take over a month. The store's facilities also have issues, such as women’s restrooms lacking locks on most stalls, making privacy a concern. Customer service has declined in recent years, with some staff members appearing unhelpful or snotty, and mistakes like showing incorrect stock information or not having items in stock. Despite these problems, some staff are helpful and friendly. Customers appreciate the store’s large product selection, but frustration with staff support, delivery delays, and certain store facilities can impact the overall experience.
Very knowledgeable employees, good location, clean store
March 2026
From start to finish, Lowe's helped me pick out my door, apply customizations, updated me weekly on fabrication to delivery to install and then inspection. I love my new French doors and very happy with the service they provided!
February 2026
The polite man in receiving was very helpful and went above and beyond to help me. Thank you!
