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December 2023 by Marielle Pierre Louis
Everything went well.the was very nice and helpful.
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November 2023 by lester sanchez
Stay away from this site please!I went today November 9th at around 6 pm to get the free tablet promo. It was a horrible experience. A young guy with the worst customer service ever who apparently didn't know what he was doing couldn't help me. I ended up leaving the store really upset with the service and he kept my driver's license. This guy was so rude that he couldn't even have the decency or politeness to remind me that he had my driver's license and that I was forgetting it. I wonder why someone would do something like that. And I hope when I return I can get my drivers license without having to call the cops or pressing charges for identity theft.
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May 2023 by Christy H.
Worst experience ever getting a new phone. By far. Absolutely ridiculous. I've been here for hours. My new phone still doesn't have the info from my old phone and they have basically told me too bad. Go home and do it yourself. This place is understaffed and no one seems to know how to do things properly. Then after keeping you here with limited chairs, they won't even let you use their bathroom.
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April 2023 by gatillo jerzy
Horrible, disrespectful. Full of phones and they said they had none forsale when my senior citizen dad went alone with my senior citizen mom.!
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June 2022 by Rhonda Kincaid
Been with this company for 15 years. When you only pay $60.00 a month for 2 phones....you kind of suffer threw the lack of customer service the company provides & the phoned they offer that only last a year. As Any one knows the average visit is atleast a half hour. Today's visit no different...except it's 85 degrees in the store.. ridiculous
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May 2022 by Alejandra M.
great staff , awesome customer service. they always take care of my problems in a timely manner
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November 2021 by Drew Marley
Zero customer service. Rude person inside store. Working with one customer for over 30 minutes while I waited and other customer came in waited and left. I only stayed because I was helping my mom in a wheelchair. She is a reminder of why I personally have nothing to do with Tmobile. She needs to go or get some customer service training.
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October 2021 by Beautiful Things God has made
Jordan took care of the issue I had as well as set up our phones in a very short time. He's fast , kind, he pays attention to the customer and does it with a smile ? Will be back again for more phone accessories and cases and probably another phone when the time comes .
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October 2021 by G L.
Male employee was rude and visibly needing a drug test. Manager had no Input as to customer service .spent her time with a preferred customer while telling my guy to help other customers . Then we waited outside while they transferred data . Came back to crowded store with same customers and was told to move from the back I said why and the guy cursed .
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September 2021 by Annamarie Klusman
I have been here a few times for my phone, I've had 2 nice young men help me, very nice, polite and very patient.
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August 2021 by Terra Harrison
I normally don't post bad reviews so there has to be something that is really bad. I brought my phone on Friday and immediately after I was having service outages, the phone going in and out of network. I couldn't make phone calls and I was missing phone calls. I use my phone a lot for work so this is a major issue. It is an impossible phone to use if you are relying on a steady network. Even with a 5g phone my connection is not stable. The strange thing is even when I have 3-4 bars and wifi connected it will stay give me a network not available message. Where I can't email clients, make or receive calls, access emails or apps, etc. I heard horrible things about there service but I thought with 5g and them being now apart of T-Mobile it would be better. The plus is I got a decent phone that was $150 cheaper than at Cricket. I definitely would not recommend this provider if you use your phone for business.
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June 2021 by Susy Mederos
Real good service.
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April 2021 by Katelin Lien-Canada
Emmanuel was amazing! He went above and beyond to help my family and I. We will definitely be going back to this metropcs as long as he's there. Thanks again for everything u did Emmanuel.
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March 2021 by Alti43 Brown
Gteat customer service
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February 2021 by S Edwards
I have always had a great experience using this store. Went there yesterday and the girl in there helped me tremendously. She was very knowledgeable about the phones and she helped me with purchasing a new phone, setting it up, and making the settings the way I like them. Thank you for being there. This is a great Metro.
