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March 2024 by Kimberly Rhodes
$22.00 to fax 12 pages what rip off! Plus the girl with the purple hair doesn’t tell you the price per page before hand.
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March 2024 by Lindsey Baltich
Randy needs to be fired immediately. He's extremely rude, unhelpful, sassy and throws massive fits, come to find that everyone else has had a bad experience with him too. The blonde woman was just as rude too. Unbelievable how he still has a job
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March 2024 by Rick Munsell
In and out, bada bing!
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February 2024 by Richard Lucarelli
I've used this UPS store for Amazon returns. I needed some items notarized on Presidents Day. Banks were closed and I decided to try UPS. At 1:00PM the store was packed. Long line for the notary. Frustrating part was the notary socializing with the customers. Being friendly is fine but he ceased doing his job while chatting. Notary was oblivious to the line of people waiting for his services, or the store being packed. Took me over 30 minutes but I got it done. Later in the day realized I had one more item needing to be notarized. UPS was open until 6:30PM. I got there 4:15PM. Thought I was in luck this time since I was the only customer there. I approached Randall Hoeksema the notary I used earlier and asked if he could help me again. He looked up from the counter and said "sorry he was off the clock". He mentioned another employee in the back, but told me it would be a very long wait because he was printing up a ton of photos. I asked if the employee in the back could stop and help me. Randall said "no". I left. Terrible customer service. I won't be back.
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February 2024 by Keith Thornton
It's so refreshing to go to a UPS store and just be able to drop off my prepacked and pre-labeled packages without having to wait for a receipt I don't need or want. Like most things in the Citrus area, it's well worth it to take the extra drive and go into Ocala.For anyone in Citrus County - this isn't run by the jerk that owns the franchises in Citrus Hills and Inverness, and unlike those locations, the employees are friendly and helpful.
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December 2023 by Joan S.
I've consistently experienced exceptional service with UPS especially during this bustling holiday season. Despite the increased work load, their staff has remained efficient, courteous and patient. Whether sending or returning packages, my encounters have always been positive. I commend UPS for their excellent work, notably, Jill, who provided exceptional service during my last visit. Keep up the outstanding job.
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December 2023 by Deborah Martin
Went there to mail a pkg.line was extremely long.i was in and out of there in about 15 min.those ppl working there get us out of there in no time. Great bunch of workers.i won't go no other place to mail.keep up the good work.love you ppl.
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December 2023 by Douglas Blake
Rudest UPS I have ever been to. Wanted to ship wine home. UPS doesn’t do that. Excuse me. I’ve been to countless ones that have. And she really didnt try to help me find a solution. Real jerk.
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December 2023 by Michael B
Once in a while I have an Amazon return and haven't had any problems at all. The staff is usually nice but I know it can get stressful because they are usually busy, so be prepared to wait.
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December 2023 by jimmy collins
They charged me a $2 service charge (in addition to the usual $.14 cost of printing) to print a return label and didn't tell me about it until after it had been printed.
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November 2023 by Leroy Phantom
On 10/32/2023 at 6:20PM. I went to this UPS store, and I was very disappointed and I felt disrespected as a customer. I had one Amazon item that I needed to return. The item needed to be place in a box in order to return it. which I already had the box. Upon arrival as I entered the store, I was told that the store closes in five minutes that I needed to hurry up because it’s Halloween. I was told this by the manager. I was the only customer in the store and I’m very much aware that the store closes actually in 10 minutes. This is really bad customer service. Usually the way it works, is that if I am the last customer in the store and the store is about to close they needed to lock the doors while the customer is inside and finished with that customer. I was so mad I decided to just leave. I hope someone does something about this.
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November 2023 by Leroy Von Doom
On 10/32/2023 at 6:20PM. I went to this UPS store, and I was very disappointed and I felt disrespected as a customer. I had one Amazon item that I needed to return. The item needed to be place in a box in order to return it. which I already had the box. Upon arrival as I entered the store, I was told that the store closes in five minutes that I needed to hurry up because it’s Halloween. I was told this by the manager. I was the only customer in the store and I’m very much aware that the store closes actually in 10 minutes. This is really bad customer service. Usually the way it works, is that if I am the last customer in the store and the store is about to close they needed to lock the doors while the customer is inside and finished with that customer. I was so mad I decided to just leave. I hope someone does something about this.
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October 2023 by chaz medina
Rude staff. I was returning a laptop to Amazon. They told me I would have to pay for a box or envelope which I agreed. I asked "If it gets damaged, will UPS cover it?" Since she suggested I ship it in an envelope and can get damaged. She got angry with me saying "We are not responsible for any damages done because it came from amazon" I said that does not make sense where it came from, i'm asking if I ship something UPS in an envelope, like this laptop, and it gets damaged, does UPS protect it? Her mother and father who were obviously the owners/managers explain to me that i'll have to pay more for insurance. Once they explained it to me I said yes that's how I want to ship it. They walked into the back again and she says to me "What is that about?" Implying I was being difficult I replied "I just want to make sure that my package won't get damaged" Everything about her, she was just plain rude! It was so rude I was confused. Like why is she so agrivated by me wanting to ship a package safely at UPS? She was giving me an attitude because I wanted to make sure my packaged didn't get damaged? I guess she figures because she works for her parents she can just be rude to customers? And not get fired? The only reason why I went there is for an Amazon return that was pre-paid by Amazon. I would never ship a package UPS after that. If they show that much disrespect in the begining, they are likely to treat my package like trash. Never again.
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October 2023 by Dottie Cook
Thank you Randy, he treated my items so carefully. Have trusted this store for years, and have never been left down.
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August 2023 by JLC
The employees at this UPS are SO nice. I do a lot of Amazon returns, sometimes a ton at once and they’re always patient and friendly. The line gets long sometimes but they do a great job of getting people taken care of quickly.
