The Bank of America Drive-thru ATM location is committed to maintaining a clean environment by following CDC guidelines and local restrictions, which may lead to temporary changes in hours. Customers have noted that the staff are friendly, professional, and helpful, with particular praise for a staff member named Jose, who was efficient, patient, and able to handle multiple transactions quickly. Many reviews highlight positive customer service experiences, emphasizing the staff’s kindness and ability to assist customers effectively. However, some customers express frustration over long wait times, especially in Ocoee, where lines can last 20-30 minutes due to a shortage of tellers. There is a strong request for more tellers to reduce wait times. Overall, customers appreciate the helpful staff and good service, with some noting that patience is necessary during busy periods. The location takes proactive steps to ensure safety and service quality.
Davina was the greatest, so helpful and excellent communication. So happy with the service at this location.
September 2024
The person who helped me was very kind and explained very well or, above all, he was quick. Previously, I had gone to another Bank of America, they did not take good care of me. If my comment is of any use to you, I highly recommend going Ai
August 2024
Jose was not only friendly and efficient but also very patient while serving my mother. We had multiple transactions, in which he was informative and helpful. I can not say enough but his customer service skills. Go and see Jose at this branch!
