Metro by T-Mobile at 125 S Volusia Ave offers a variety of prepaid plans and the latest 5G phones from brands like Apple, Samsung, and OnePlus. Customers consistently praise the friendly and helpful staff, who go out of their way to assist with various needs. Several reviews highlight staff members who provide excellent service, including helping with account issues, selecting new phones, and explaining product details patiently. One customer appreciated the staff member’s kindness and patience when transferring data and choosing a new device, while another praised a representative for helping recover a Google account after a security issue. The store is described as a welcoming place where staff members like Kayla and Melisa provide above-and-beyond service, making customers feel valued and supported, especially during stressful situations. Even when the store is busy, staff members remain professional and attentive. Overall, Metro by T-Mobile is known for its helpful staff, good customer service, and a wide selection of prepaid plans and phones, making it a reliable choice for those seeking quality mobile services.
I know I won't spell her name right, but Kayla was great, she really went above and beyond for my husband and I, as we really needed upgraded phones and she helped us out the best that she could, at first I hated the phone and still a few things that I need to work out but all in all very satisfied, as for we went there... read full comment
July 2026
I want to give Ian employee here at metro how appreciative I am of his service. He's so kind so professional and so thorough, and it's helped me so tremendously that he doesn't even realize and you don't want to lose this employee, believe me.
June 2026
Came in needing help with my phone, Brandy and Yaritssa got it working
