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February 2024 by Jaelon Hunter
Scott Bertrand and Fernando Curiel these are the best crew that Verizon has ever hired. These guys executed the problem within little to no time answering all questions plus fixing my issue,hey whoever is the overseer is THESE GUYS NEED A RAISE,BEST EXPERIENCE I HAVE HAD EVER...YOU WANT QUALITY AND EXCELLENT SERVICE?...ORANGECITY,IA RUSSELL CELLULAR..Thank You Scott and Fernando
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January 2024 by Yajaira Velez
I recently had an interaction with Edgar Santana. He was amazing. Super knowledgeable and had so much patience. Thank you for all your help. My daughter loves her new phone!
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January 2024 by Leonard Lindo
Great customer service! Had a great experience. Edgar was great help!
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January 2024 by Carole Maldonado
It was OK.The boss or owner got frustratedAnd instead of actually fixing my phone or seeing what the problem was they threw a new SIM card in it it keeps saying it was working but it wasn't now nearly a month later I finally have a new phone. I go somewhere else. The text were nice but the owner not so much didn't seem to be from here either. Not very social. Other than that ?
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November 2023 by Ashley Answer
Bad customer service. The staff should be replaced as they should all shawdow the staff at Sanfordand Lake Mary stores! Both have much better customer service never had a problem! Verizon seeep house and watch your sales improve!
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November 2023 by Sam D
Manager seemed like he was high .was trying to switch to Verizon with the 55+ plan was told they don't offer that anymore so I guess I will stay with T-Mobile.
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November 2023 by Brad Longest
Takes forever, make sure you have plenty of free time before going
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October 2023 by Lisa F
Purchased a phone online. Came in at appointment to pick up and paid to have the associate set it up. Associate only transferred apps with info. I have no internet and cannot make or receive calls. What was the point of paying for set up? On the 2nd visit to have them correct the problem, the manager took my name after he took someone else's who came in after me. He asked me why I came in, I told him and he gave me no response -- no "we'll get that fixed for you", "I apologize," nothing.
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September 2023 by Abid Hussain
Lost my phone and they were helpful at this store.
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July 2023 by Suzanne L
I went to Verizon to get a problem fixed on my phone. Everyone was very helpful and had the problem fixed in no time.
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July 2023 by Patricia Stanley Shannon
Helpful staff, patient with a generation who didn't grow up with smart phones. No heavy sales pitches
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July 2023 by Wil Attwood
The people working there are absolutely awesome gave me everything I needed
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May 2023 by Theodore Jones
A fresh, headache free start to my Verizon Experience. Finding a store with employees who have been around for more than a few months is difficult to say the least.Edgar, Josh and Chris are the A team if you are hoping to switch. They understand their promotions, rebates, plans and devices. I’m sure there is 3.5-5 years experience spread between them.This is also an official Verizon store, making the corporate expectations and experience a little more streamlined.
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May 2023 by Jameke Toussaint
Wouldn't take my state id... felt judged as well... it was a DOC ID which my bank accepted but a cellular carried don't... don't EVER go there
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May 2023 by Steve Lovell
My list of issues with this company woufit here. I will go without a phone before using them again. To be clear, not the people on the front line, it's corporate incompetence.
