June 2019 by Megan B.
My review is based on my treatment by the owner and staff rather than a haircut, since I was ignored for the better part of an hour and walked out of the salon. I waited at the desk to check in, and when no one greeted me after a few minutes (they did not even welcome me to the shop from where they were standing cutting hair a few feet away), I took a seat. Several of the stylists walked back toward the waiting area as clients walked in and out, and still no one approached me or asked why I was there. One lady even started eating her lunch and playing on her phone in the back without coming to communicate with me. Even the Hair Cuttery offers the basic courtesy of greeting you and giving a general wait time. Then when I spoke with the owner the next day, she did not care to rectify the situation and instead defended her stylists' behavior, all the while making rude comments on the thread while I was being patient. The sign outside the business clearly says walk ins welcome. She even told me the name of the employee who is supposed to take walk ins, and this man just accepted a woman who had walked in a few minutes before I decided to leave, without even asking if I was a walk in or if I had been helped. Did the lady have an appointment? I have no idea, but it would have been nice to be spoken to so I could get a sense of whether or not I'd be able to get a haircut that day, or if I should schedule for another day. I usually don't go out of my way to write bad reviews, but this was a terrible experience that I have never had before at any other salon.
