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March 2025 by sameera isoff
Derrick is pretty amazing I mean they all are but he is always upbeat and keeps me laughing making my day better with his terrible jokes. I've been a customer over 6 years and they always fix any issues I may have like recently with bed controller. Derrick is always professional and pleasant, I see some negative reviews but in all my years I have never had a bad experience.
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March 2025 by Rita Sousa
I just spoke with Derek and he is AMAZING!!! this store has been the best store I have ever dealt with. I got the "transformer couch" from them. I can not speak highly enough of these guys!!
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February 2025 by Jolie Dyer
I’ve been with this store since 2023 I’ve never had any issues with them. I love coming in and talking to everyone I’ve fallen in love with everyone here.
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February 2025 by Anthony Perez
My wife and I had a great experience here from start to finish. Derek Wells was especially helpful in paying off our awesome living room set quickly and hasslefree. Overall I would recommend this specific location based on the treatment we’ve received,the services, and the product. Thank you guys!
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January 2025 by N G
If I could give this place negative stars, I would.
This was the worst experience I’ve ever had. I ordered furniture in December 2023, and everything was fine until October 2024, when I needed to move apartments within my complex. I called Aarons to ask if they could help move the furniture, and they confirmed this was a service they offered. I scheduled the move two weeks in advance.
The Saturday before moving day, I stopped by the store and confirmed my Monday appointment with the manager, Derrick. I even saw my name written in the book. But on Monday, no one showed up, and no one answered the phone. On Tuesday, I finally reached someone who claimed I was never on the schedule. Derrick then told me I was supposed to call to “confirm the time,” even though we had confirmed everything in person.
I explained I had to move immediately to avoid extra rent. Derrick said he’d call me back within an hour and assured me someone would help, but five hours passed without a response. When I called back, he blamed me for not following up earlier. He promised someone would come by 7 PM, but no one showed.
By Wednesday, someone finally came out, but they only moved half the furniture and damaged my nightstand in the process. Frustrated, I called on November 16 to schedule a pickup and have been dealing with the same issue ever since. No one shows up for the scheduled pickups, and instead, they leave notes on my door while I’m at work—despite knowing my availability.
Every time I call, I have to explain the situation again, and they just apologize and schedule another failed pickup. I’ve even requested a call from corporate, but no one has contacted me. Now they’re claiming I owe payment for “keeping the furniture,” which is damaged, incomplete, and non-functional.
Aarons’ lack of professionalism and customer service is appalling. I’ll never shop here again and strongly recommend others avoid them as well.
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January 2025 by Jessie Soriano Delfin (Jessie)
God bless 🙏
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January 2025 by TeresA Zimmerman
Not saying it was them but when I left there not more than 2 hours later I had a fraud charge on my credit card
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December 2024 by Jenn K
Derek store c0551
Very helpful I love this store
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October 2024 by Mark Gonzalez
My wife and I were looking for some new couches, and decided to stop in to see what they had, we immediately were greeted by Jackie, she held our hand and showed us all our options and even showed up when the furniture was delivered. After a week we didn’t like the couches so we went back and once again Jackie gave us 10 Star service and helped us pick up new ones. Jackie you are the best and we really enjoyed shopping at Aaron’s, it has restored our faith in rent-to-own.
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September 2024 by Diana Gutierrez
Jackie was helpful and efficient! My ordered arrived within 24 hour!
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September 2024 by Karen Madera
I just have to say Emily and Jackie are awesome!!! Very outstanding with customer service and very kind they went above and beyond to give me the best possible experience
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September 2024 by Jen Cauper
For the past two years, my experience with Aaron's Rent to Own has been nothing short of outstanding. As an Aaron's Club member, I have had the pleasure of interacting with Derek and his dedicated team, and I am consistently impressed by their professionalism and courtesy.
Derek and his team at Aaron's Rent to Own exemplify top-tier customer service. Whenever I have needed assistance or had questions, they have responded promptly and with a level of professionalism that is truly commendable. Their commitment to providing exceptional service is evident in their attentive and respectful approach to addressing any concerns or inquiries.
The staff's willingness to go above and beyond to ensure customer satisfaction has significantly enhanced my experience with Aaron's. Whether it was resolving an issue or providing guidance on various aspects of the service, Derek and his team have consistently demonstrated a genuine dedication to helping me.
Overall, Aaron's Rent to Own stands out not only for its quality products and services but also for its exceptional customer care. The courteous and professional demeanor of Derek and his team has made my time as a member highly rewarding, and I feel fortunate to have received such reliable support throughout my journey with Aaron's.
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September 2024 by cianai key
I want to say this was the best experience I had going to an Aaron’s. Emmalee was a pleasure from the moment I walked into the store. She answered all my questions and had a great attitude the whole time.
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September 2024 by Judy Rose
Great staff 👍 Great products. Highly recommend 👌
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September 2024 by Cateria Troche
Great customer service !! ESPECIALLY Derek (hope I didn’t mess up your name 😅) BUT I really appreciate the compassion they had towards me during a hardship moment I had and they helped me out! I will always recommend your location to all! Thank you again for your great service and most of all compassion towards your customers. You guys have good hearts ! Appreciate y’all!
