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October 2023 by Pedro Ramos
Honestly the worst sevice ANYWHERE. Just DO NOT get involved with this company. I had never seen anything like this in my whole life. Just run away from these people.
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September 2023 by Taylor Bianco
Amerigas left an abandoned gas tank underground at my house. They charged me for a new above ground tank and left the old one with gas in it, with the lid unlocked. I have called service over 10 times at this point. It has been 4 months of trying to get someone to come clean out the old tank and nobody has called or emailed back as promised. I have now reported them as fraud with my credit card company because I was charged for this many months ago. Run as far away from this company as you can - highly recommend choosing Sam’s Gas instead!
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August 2023 by Mack
Horrible and spiteful company. Gave them $400 to refill our tank and over the course of 8 months, they never came despite multiple emails and calls. They then tried charging their $70 or so maintenance fee for maintain exactly nothing. After another couple of phone calls and complaints, they finally came to refund us and remove their old tank ONLY TO BEND THE PROPANE LINE OUT OF SPITE. IF YOU WANTED TO BE KEPT AS A GAS COMPANY, MAYBE DO YOUR JOB. So glad we switched to Sams Gas. No more headache or heartache.
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July 2023 by Marjorie Loomis
This company doesn't deserve even 1 star. Ordered propane on 6/27/2023 finally received a message on Wednesday 7/5/2023 saying my propane would be delivered on Thursday 7/6/2023 as of today Friday 7/7/2023 at 6:45pm I still do not have my propane delivery. Called but got someone in the Philippians who said they missed me but couldn't tell me when I would get my delivery. When this company was Heritage Propane of Mount Dora they were wonderful! Now this company "Amerigas" is terrible, they have let us run completely out two times since they have taken over. I am going to check into having some other propane company come in. If they can't hold up their end of the contract then the contract is void and I have the right to have someone else come in.
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May 2023 by Anita Romero
After repairing a gas line, I called for Amerigas to return to turn my gas back on after they turned the gas off because they said my gas line was damaged. They never spoke to me nor my daughter and it’s our account. Anyway we called on 4/27/23 and they said they could not come out until 5/3/23! I explained I have health issues and they still would not come out….this company is not a company you want to deal with!!!
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April 2023 by Carmen
Horrible service. Customer service is in the Philippines and they have awful coordination between themselves and the company in the US. Inefficient and completely lacking logistics. Neither the manager nor the pick-up driver read the order: the tank weighs 250 lbs. He came by himself and for the 5th time could not take it away. He said himself "They are awful".
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April 2023 by Elston Watson
I live in Central Florida. I say this first to set a crystal clear picture. My appointment to refill my tank was April 7th. A tanker pulled up to the front of my home, sat there for 10 minutes. With out ever exiting the vehicle the driver notified me via text that he was unable to make the delivery due to “ Ice in the driveway”. I spent the next :30 minutes trying to call and speak to a customer rep. With no luck. So I sent an email expressing my issue. My response was just as mins blowing. My appointment was only “ will call”. But the driver was at my front door.Give me a break.
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April 2023 by Kurt Steinfeldt
If I could leave fewer than one star, I would. Put simply, these people are awful and you should do ANYTHING possible to avoid working with them. Just. The. Worst. And this is from a person who has been a customer for 15+ years. AWFUL service!
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March 2023 by Len Dog
Absolutely the worst business I have ever dealt with .. have no idea how they are still a functioning company.. Amerigas as a whole is awful.. unbelievable
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February 2023 by Bojan Paukovic
HORRIBLE. Call another company. They have horrible customer service. I called on 1-9-23 to place an order to fill up a private owned tank they told me 10 day. On 1-30-23 I just called another company to fill it. I called them multiple times and they always say the same thing and never deliver on there promises. They do not deserve your business.
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January 2023 by Kent Jagger
After 1:45 on hold, Tracy cleared it up. Still do not use this company!DO NOT USE AMIGAS FOR ANY REASON!!!!!!!!Even their phone number doesn't work. Avoid like the plague!!!!If for some reason you still used this worthless company,PRESS 2 for commercial accounts. They will answer, customer service will not. Just hound them since no one is signing up for service with these thieves.Tried to use of of their Self help kiosks at a Walmart Neighborhood Market in Casselberry and received a broken, useless tank and no way of returning it. The help line is pointless as there are so many upset customers that minimum wait time is 1-2 hrs. I would like to say the corrected the situation, but nope. This is on Walmart to. They should not have kiosks at the locations when they can provide no assistance. DO NOT USE AMIGAS FOR ANY REASON!!!!!!!!Been over an hour on hold. Just please, for the love all things, do not use this company!!!!!!!!
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January 2023 by Ken Y.
Do not use Amerigas for any reason. Their refill exchange stations are a rip off. Their tanks do not work and custom service is non existent. Lighting my money on fire would have gotten me closer to grilling than Amerigas did.
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January 2023 by Ivan Kako
I wish I could give 0 stars. The Worst Company in America when it comes to service. My issue is taking 6 months to be resolved. And I still do not have gas delivered. Collecting all data/logs and historical to send to BBB.
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November 2022 by David Lamppin
How is this a real company? After finally getting them on the phone, their soonest appointment was a month out. They told me I would need to be at the home for them to do an inspection of their own tank that’s been on the side of my house for at least 10 years. I told them the tank is right there next to the street but they insisted I be there when they came. I took the whole day off of work and sat there waiting for them and trying to call them. They never showed and when I try to call they don’t answer. How is this legal when people’s appliances are working (or not working) on this type of energy!
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November 2022 by --
You make more driving for uber.Former cynch driver
