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March 2024 by Carlos C.
Horrible company, don't stand behind manufacturer's warranty. Leather couch started to peel the finish after 6 months. Their warranty excuse is that is "Made in China"
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January 2024 by Stephanie S.
Worst customer service! The associates, including the female manager are extremely rude and passive aggressive. My couch that was over $2500 is discolored, they did sent a replacement but again it has discolored in less than a year. The store refuses to give me a store credit. Frustrating because this couch looks like it's 10 years old.
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December 2023 by Emily A.
This Company is a SCAM!!!!! Purchased a 3 piece sectional mid August and was told it was in stock and would be delivered on Sept. 27th (WAS NEVER TOLD THIS IS A TENTATIVE DATE!). They called a few days before to let us know it would be another week, Oct. 4th (AGAIN never told tentative). On October 4th, no call so we called them! The sectional was then NOT available until NOVEMBER 21st!?!? November 21st, no call again, they say its not available till Dec. 11th..... We get a call a few days before, it's now Dec. 22nd. Got a call two days ago to confirm delivery.... Got a call today to inform us the sectional has a new TENTATIVE delivery of Dec. 30th!?!?! This company is a SCAM! They will take your money and do not deliver (LITERALLY). The customer service is a ZERO! They are annoyed and have an attitude the minute they answer the phone. When you tell them this they will let you know that they're not raising their voice. You don't have to yell to have attitude... The won't let you finish your sentence and will interrupt when they see fit. When you get upset over this, they'll let you know that raising your voice is not an adult conversation. Neither is constantly interrupting me and not letting me ask a question just to repeat yourself for the 100th time. FOUR months and no end in site. You pay them to be the liaison between you and manufacturer, but they do NOTHING. They tell you that "that's not how it works" or "that's our company policy" for every question or statement you have. If you cant even tell me if my furniture has been made, you aren't doing what I'm literally paying you to do! DO NOT SHOP HERE!!!
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October 2023 by Brianna Mateo
I want to express my gratitude to Sandro for his exceptional assistance in helping my husband and me choose our sofa. His knowledge, patience, and friendly demeanor made the process enjoyable and stress-free. We couldn't be happier with our purchase, and it's all thanks to Sandro's expertise. Highly recommended!
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October 2023 by Arti Mistry
Ramon did an amazing job helping me find a couch! I had been looking for couches for a long time and he very quickly helped me narrow down my options and find the right color for my space. Great warranty and I got it delivered the same week. Was very happy with my service
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October 2023 by S B
Shopping for furniture can often feel like buying a new car. I don’t like dealing with aggressive salespeople. I accompanied a friend on her sofa buying at American Signature Furniture recently. From the minute we walked in until we left , it was one of the most enjoyable and informative furniture buying experiences. Angel patiently took us throughout the store , answered numerous questions on the furniture, warranty information and specific questions while comparing sofas. Angel with the help of warehouse employees went out of their way to ensure my friend walked out with exactly what she wanted and found it discounted in their warehouse. Angel is no pressure, extremely knowledgeable and very patient salesman. Highly recommend!
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October 2023 by Mya Mohanlal
This store had amazing things for good prices.We was helped by Mr. Efrain Soto, in all honesty he is an extremely nice and helpful man. He made our normally boring time furniture shopping fun and enjoyable. After a while of looking he had us find the perfect things my grandfather's house, in case we need anything else we'll definitely be coming back here.
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September 2023 by Glori Suro
Miguel Alvarez is an excellent sales person to deal with. Very knowledgeable, not pushy and very patient with us. He sold us a Tempur-Pedic mattress that we absolutely love. If you are planning to go to American Signature, highly recommend to ask for Miguel.
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September 2023 by Daniel C.
I came in looking for a specific sofa/recliner set that I had been price tracking for the better part of a year. Upon entering I was immediately greeted by Gregory, who took me straight over to exactly what I was hoping I would be able to see in person. We came to an agreement quickly and now I am excitedly awaiting my new living room set!If you plan on shopping here, I would recommend asking for Gregory. He was very kind, knowledgeable, and patient.My only gripe was not being able to get free delivery.
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August 2023 by Sergio Rivera
Everything was perfect we have the best salesman Sandro , the delivery was perfect thanks American Furniture
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August 2023 by J Brown
I visit American Signature with my parents for a mattress exchange. We were helped by Vladimir who was very helpful and personable. He provided excellent customer service. I even returned with my husband to purchase couple of items for my home and asked for his assistance. He was really good at marching the piece we wanted.
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August 2023 by E Smith
From Sales to delivey, 5 stars all the way! Vladimir was right on in finding the exact furniture matches for our needs :) Not only is he very knowledgeable about the products but has the best personality to boot. Thank you so much Vladimir. We will come to you for all our furniture needs in the future and recommend you to all our family and friends!??Update: Delivery was 5 stars as well. Angel and Ismael were kind, considerate, efficient and on time. I hope to get them for all my future deliveries. With this excellent service, this will be the only furniture store I shop at and recommend from now on. Thank you for the wonderful service!
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July 2023 by Carlos Rivera
Gregory was very knowledgeable and friendly, i would recommend him to everybody for his due diligence in making the purchasing process smooth easy and helping us choose the desired furniture for our home.
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July 2023 by Cyndy Van Donselaar
Ramon is amazing! He is super knowledgeable, friendly, funny, and patient. I feel like he took my best interests in mind, and wasn’t just concerned about his commission. Thank you Ramon, I will be a returning customer. Lori and Deb will be coming back to see you as well! The pillow and blanket, talk about going the extra mile..?
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July 2023 by Donna Thomas
Greg has helped me a few times before delivering excellent customer service. He always made sure I was well taken care of. So pleasant and professional. I felt like I was shopping with an old friend. Thanks so kindly Greg.
