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December 2023 by Angelo Bermudez
Quick and courteous staff.
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October 2023 by Laurie Lambert
we went to this store to cash a check. We had proper ID and the checks were less than 30 days old. It was humiliating to be treated like common criminals. We were questioned why we waited to cash the check and even questioned why we were given the check in the first place. All the while the teller was on the phone staring at us. It was really humiliating having to answer the nosey questions that but we did. only after doing what we were asked refused to cash the checks. We wont be back to this store.
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January 2022 by Nashalie Mercado
Stopped by early in the morning, no wait and they don't charge for money orders which is a plus. Quick in and out visit. Person who helped me multitasked and got me and another lady out of there pretty much under 8 minutes.
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October 2020 by Jason Bourne
Even though i waited at 20 mins to try to get a money order. To no fault of her own the machine wouldnt print correctly but at least she was professional and courteous to try several times!! STAY FROM from the Alafaya and East colonial store!!!
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April 2020 by Susan Lanza
Great customer service...love the manager there....very helpful!
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February 2020 by Robin Graham
The people here are always friendly. This is a good place to go for a lot of money needs, cashing checks to faxing and more.
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February 2020 by Andrea Bermudez
Awful customer service!
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October 2019 by Ray Fernandez
Worst service imaginable. After jumping thru hoops for 2 hours went to another cash advance approved within 30 mins.
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August 2019 by Ashley Green
I came in here for a cash advance. After leaving and going to my bank for further Documentation, I returned with everything needed. JESMARIE, The manager was handling my service. She was extremely rude. I kept trying to enquire about my account And every time she would look at me and walk away, completely ignoring me. Once everything was said and done she literally threw my documents under the window and walked away. Not once did she say "have a good day; thank you", nothing. As a manager myself, I found her extremely unprofessional and completely lacking in customer service skills and over all respect. I did notice, as a caucasian woman, she spoke Spanish the whole time and if the customer was Spanish, her demeanor was completely different and she seemed more friendIy. I dont usually ever write bad reviews, but this was necessary. Again, as a manager myself, I wouldn't dare treat clients like this. Most of her staff weren't that friendly either. But they don't have the best role model. I will never go back to this location again.
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June 2019 by Leni Benitez
I always come here, I get to take care of lot of things here and most of the time they are very friendly and helpful. I came in to deposit a check into a card I had with them that was inactive. The young lady who helped me had to call customer service to reactivate my card. She asked her supervisor for instruction and there was something lost in their communication because it appears the agent who was helping me had allowed some other customers to wait while attending to me. Apparently the supervisor didn't't like that, and began to yell at the agent who was helping me. Don't know if she thought it was ok to speak them that way because she thought no one understood what she was saying but it was very unprofessional. As a customer, no I don't want to wait, but I also don't want to see you berating someone because you are upset. Yelling at her did not make any of the transactions quicker nor did it put more money in your pocket. I don't like to see managers abusing their employees when they make a mistake. When you make a decision to hire someone who is young or someone who is new to that field, it is YOUR responsibility to teach them and guide them not bark out instructions. Como Latina nuestro deber es subir a nuestras hermanas no arrastrala por el tango enfrente de la gente, no le gustaria a usted que le hablaran asi a un hijo tuyo, me apuesto que no. Tienes que aprender a tartar a la gente Como usesd quieres que la tartan. I suggest next time take her aside or send an email, or whatever, there are better ways to handle that situation.
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January 2019 by Merrick Hurst
It's a predatory business as it sits. They could stand to lower their rates.
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October 2018 by Maurice tiller
Asked for the two dollar bills. Was told the didn't have any after I seen it and was rushed off not nice.. Not coming back
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October 2018 by Rolly Moke
I am giving Amscot only one star because they do not really know how to take care of customers. They have a poor customers service and are rude and so complicated especially the one nearby Publix on Alafaya. They would ask you so many questions that are not even important. They really waste people's time.
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August 2018 by Christine Fuller
Fast & Courteous Service, Good Rates, FREE Money Orders
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June 2018 by Jennifer Doobay
Horrible customer service. Took customers that came in after me before me and i was not greeted even when i was helped. The lady seemed to have an attitude and was busy speaking Spanish the whole time to her coworkers. Save your time a go to another location, they will treat you much better.