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December 2023 by Jeanee Snipes
This pharmacy incorrectly billed our HRA account for a full-year without permission. When we called and asked about how prescription was getting paid we were told it was free and not to worry about it, even when we asked them to stop delivering it. Fast forward over a year, I noticed the HRA account had an incorrect balance and now company will not fix the issue and never properly billed our insurance. We never provided our HRA account info, they acquired this on their own and basically stole from our account instead of billing our insurance or telling us how much the prescription cost. Most unethical pharmacy experience I have ever had.
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November 2023 by David B.
Excellent pharmacy. Free delivery. The staff is always very attentive and friendly . Highly recommend .
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November 2023 by Jeanee S.
This pharmacy incorrectly billed our HRA account for a full-year without permission. When we called and asked about how prescription was getting paid we were told it was free and not to worry about it, even when we asked them to stop delivering it. Fast forward over a year, I noticed the HRA account had an incorrect balance and now company will not fix the issue and never properly billed our insurance. We never provided our HRA account info, they acquired this on their own and basically stole from our account instead of billing our insurance or telling us how much the prescription cost. Most unethical pharmacy experience I have ever had.
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September 2023 by Alexa T.
If I was looking solely at reviews for Angel's Pharmacy I would be a bit concerned. However, just this past week my provider recommend that I work with this pharmacy because they do great deals on a new prescription I have been prescribed AND they deliver. I want to leave a positive review because humans tend to only leave reviews after a negative experience and I don't want some person to be deterred like I may have been. The service I received was amazing and quick compared to the big retail pharmacies I have gone to in the past. Within the same day I was contacted by Lily who got all the information she needed for my insurance, and she was super kind and patient with all of my questions. Secondly, my medication was delivered in three days which is far sooner than I would have expected and I am very pleased with my experience. Moral of the story, please don't let all of the negative reviews deter you from giving this great pharmacy a try because people like myself have nothing but great things to say.
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August 2023 by Mikey N.
Most horrific experience with a pharmacy by far. Their delivery with their own courier was a nighmare! every month he would hang the prescription on the front door of MY BUILDING NOT MY APARTMENT. Sad since theres only 2 apartments in the building and he couldn't get it right, month after month until my prescriptions were stolen off the front door of my building. Instead of correcting the courier i was forced to now pick up my prescriptions due to his incompetents. The doors were locked for Covid and have stayed that way. Ive had my prescriptions brought out to me and have had to argue with the guy because there was a female name on the scripts but he insisted they were mine. Ive picked my scripts up and had the manager Kinjel blowing up my phone a few minutes later, i needed to return to Angels as I was given the wrong prescriptions once again. When i rounded the corner I saw the woman standing there heated as i had been given her meds. A tech ran out and grabbed the bag out of my hand and the upset customer said," let me guess you were given my prescriptions." the pharmacy tech," No these are not yours ." Boldface Lie. they're always out or the item is on back order. Simple, up what you order from the previous month and you wont be out. Every month it was the same. The final straw and i moved to a new pharmacy, of course they refused to send over the scripts my Dr wrote to the new pharmacy so i was forced to call the Dr and have new scripts sent in. These are serious HIPAA violations. Starting from having a controlled substance delivered to an address without being signed for to the 2 times i was given wrong medication with other patients personal information on it.
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August 2023 by Daniel Beddow
This place is absolutely awful. They have gone down hill so fast. They never have my scripts in stock, but always have a bad attitude in stock! They always answer the phone angry at the world, snobby and snotty as could be when you DARE ASK about your meds. It’s been two months and a half since I’ve been able to get my meds. I tried cancelling my scripts with this pathetic excuse of a pharmacy and they refused ! Get over yourself ! I have a new pharmacy now that took 30 minutes and got all my meds which took angels months to do ! Find a better pharmacy this ain’t it !
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May 2023 by Jerimy Alexander
Professional scam artists. They never get it right. Have to call every other month. The lady just gives fluff excuses why what she set up didn't work. Then they try to send you prescriptions months after you stop using them so they can bill ur insurance company. Don't use them
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May 2023 by Ella Arora
The ONLY pharmacy thst was apply to get my mothers medication not only approved within a day but at no cost! When all other pharmacies just wanted my elderly mother’s money. I wish I found this pharmacy years ago!
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April 2023 by TheMisserys
From start to finish it has been horrible dealing with this place. You call and no one speaks English. They tell you they will set everything up to transfer your prescription and never do. Go anywhere, but to this horrible place. I call me pharmacy and they sent it over. However, the lady on the phone who can barely speak English tells me otherwise.
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March 2023 by Robert H.
I am forced to use this pharmacy because of the agreement with my insurance and drs office. Horrible service, I never get my meds on time and constant phone calls. Worst managed pharmacy ever...
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February 2023 by Lonni Michelson
Kinjal and staff are always super friendly and accommodating. They answer the phone expeditiously and always make me feel important. I have had issues with prescriptions, and they have guided me thru the difficulties. Life savers!!! And consummate professionals! Best pharmacy I've ever used anywhere.
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November 2022 by Gary McCullough
Co-Pay says 0 dollars. But still they ask for your credit card over the phone, to charge your for the " co pay " Then they charge you 10 at there convenience without notice. I have taking my business elsewhere. Please stop calling me harassing me, you attempted to charge my cars 10 dollars wirhout my permission. I have the transaction if you'd like the proof.
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November 2022 by G M
Co-Pay says 0 dollars. But still they ask for your credit card over the phone, to charge your for the " co pay " Then they charge you 10 at there convenience without notice. I have taking my business elsewhere. Please stop calling me harassing me, you attempted to charge my cars 10 dollars wirhout my permission. I have the transaction if you'd like the proof.
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September 2022 by Nicole L
I have been going back and forth over my medication, and each time they say they are going to call me back reference a prior auth they don't. Just got off the phone with them again earlier today, and they said their PA people were in another room and were going to call me back, and once again they did not.Extremely frustrated over this situation, because I've gone over two months without migraine medication, especially when I've worked in pharmacy previously. I understand giving it time, but two months is a little excessive.
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September 2022 by sarah
I don't like writing bad reviews but I've had nothing but problems with this pharmacy and this specific location. Every time I call the man that answers just tells me to call another locations and that ends up being the wrong locations and they tell me to call this location back or call my doctor. I call my doctor to confirm they sent this location my prescription and they did but when I call this place back the same guy says he doesn't have it and tries to make me play phone tag again. After I insist he checks again because I confirmed with my doctor they sent it to this location, he finally finds it. This isn't the first time I've had this problem with this pharmacy and with this same guy so I just gave up trying to use this pharmacy and told them to cancel my prescription and I'm going to use a different pharmacy. The other workers have been nice and helpful but I've had repeated issues with whoever answers the phone at this location. The Titusville location is great though so use them if you can!
