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December 2023 by Debra M.
Many thanks to the amazing Customer Service by Doug at the E Colonial location for assisting me with my purchase on such a short notice. Also on arranging for my same day delivery right before the holiday! Your Staff and delivery Team with Jose, was efficient and professional. Much more success to you all in the coming new year.
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December 2023 by Alison P
I bought a Samsung kitchen package and maytag washer and dryer years ago and have had no problems with any of them. Delivery was very smooth and quick. I will be back.
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November 2023 by Miguel Vega
If you are looking for any home appliances this is the place to go. Best prices guaranteed and even better customer service. We recently bought a set of Maytag Washer and dryer. The dryer from the very first day started making a rattling sound. Sent a video of the dryer with audio. Next day got another delivered. No other store do that. Others will tell you to contact warranty. Not them. They will work with you to achieve 100% customer satisfaction. Highly recommended!!!! Delivery service is excellent too. The employees are very nice and extremely helpful. They took care of everything. I also recommend their delivery service a 100%. Very happy with my purchase and the whole experience.
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November 2023 by Sharon Eggert
These guys rock great prices and exceptional service!
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October 2023 by Austin Opper
love the staff, the owner is very knowledgeable and helpful my new fridge is AWESOME!!!
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September 2023 by Seth Hochstetler
I was renovating my kitchen and was in the market for a new microwave. I walked into Appliance Direct having done little to no prior research other than window shopping at big box home improvement stores. I lucked out and they had a top of the line Whirlpool that was being sold as "open box" due to some slight damage to side of the door during unpacking. I have to give a shout out to Doug. The guy went full salesman and really pitched the microwave. Great experience, will return.
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September 2023 by John Tannehill
Doug at Appliance Direct in Orlando “Bithlo” store was absolutely amazing to work with. He is very knowledgeable about the appliance’s and very easy to work with. There was no pressure or steering to a certain appliance and the store environment was very comfortable to shop in. Probably the best experience buying an appliance I have had in a long time. Thank you Doug and Appliance Direct for such a great experience! I’ll definitely be coming back for my other appliance needs!
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September 2023 by Phil Reed
Doug and JR patient and informative, painless hassle free appliance shopping will return for future purchases.
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September 2023 by Paul Mansell
Great experience. Had an issue with the dryer and they arranged to have it collected and replaced.
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August 2023 by Adele Richardson
I made the drive because my old dryer died. I found one I liked, bought it, had it delivered in 2 days. There was a pretty good selection.The delivery people were really good. They called, gave me a window and showed up in that window. The installation went quick and smooth.I gave this 4 stars instead of 5 because I felt the actual sale of the appliance could have gone better. I was the only customer in the store for a good 10 minutes, but when someone else came in they were helped first. I didn't like some of the dryer doors and was told I was closing them wrong. Could have been a joke, but it did leave me feeling a little talked down to--like I don't know how to shut a $#@%jng door. The sales guy also joked how the customer is not always right. Likely true, but why give a customer second thoughts about being there?So, in the end it all worked out. I just would have liked a slightly better sales experience. Would I go back? Likely. The prices are good and once I decided to buy, the process was quick.
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August 2023 by Jacob Hiers
Spoke to JR first thing on Sunday morning about new fridge. His questions narrowed down my options as we were looking for something in particular. He was very knowledgeable about the product and spent the time to explain all the details. Great clean store with friendly staff, can not ask for anything more.
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August 2023 by Cheryl DeBusk
What a horrible experience. Never again will I use this place. From the beginning I was instructed to get my rebate I need the serial number off the appliances. When I decided to check the website out, I learned the rebate expired the same day I purchased the appliances. Im SOL. This is my fault as I should have realized I needed to do my research. I just wish I was told it had to be done the moment I got home that day. The delivery service is where the problem is. They call you in the morning and give you a 2-hour time frame. Awesome. Except they arrived 2 hours late. I had to reschedule. When they did come back, they completely broke my door frame getting the appliances in the house. They were unable to install one appliance, and told me I need to hire someone to do it. They installed another appliance but said I owe them more money. The whole thing was suspicious I had to call the company to ensure I wasn't being scammed. $100 out of pocket. I wasn't expecting to spend anything on top the appliances and delivery fees. Now Im expected to hire someone to install my other appliance I purchased AND I have to hire someone to fix my front door. J.R is a great sales person but once you buy the items, everything's a horrible mess.
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August 2023 by Lisa Jean-Pierre
Although my family has used them in the past for our family business,(Palm Bay location)The salesman (at the East Orlando location) was too condensending for me, acted like my parent rather than a salesman. but I may consider them in the future
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June 2023 by Joela Green
Doug is AWESOME!!!! Reasonably priced VERY knowledgeable & just an all around good person!!! Thank you so much for my new Maytag washer! We love it! But we really love how Doug went above & beyond to help us find the washer best suited for our home & especially for the delivery. Thank you Doug if I could give you 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ stars I would!!!!
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June 2023 by Katherine Hirst
We’ve been waiting since December for the owner of this store or an employee regarding a double oven. So unprofessional we had money ready and there was always an excuse as to why no one could get back to us
