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November 2023 by Alison Anderson
This store is consistently clueless and constantly giving out the wrong information. This caused weeks on confusion when I purchased my last phone that I finally resolved. I decided to give them another chance simply to turn in my phone that I had already upgraded at another store. I was told "they don't take phones." Huh? They offered to mail me a shipping label. He rudely claimed they haven't been allowed to take phones in 2 months. Huh? I left and drove to the store on Colonial and have always had a great experience there. They confirmed you can turn in a phone for a trade in at any store and they weren't sure why the Edgewater store was telling people this.
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October 2023 by Mark Schenkel
My 17-year old son visited this store to buy a replacement for his broken iPhone 12 mini. He chose an iPhone 13 for $730 with a 45% off promotion if you pay for the phone in 36 monthly installments. Since my son is a minor and his account is a subaccount of my own, I needed to go in to the store to sign the upgrade paperwork.The salesman named Francisco told my son that he could pay off the phone in full after making one monthly payment. When I told Francisco that I believed my Corporate discount waived the $35 upgrade fee, he checked the account and said that yes, it did. That sounded good, so we made the purchase.A few days later, I got my monthly bill and discovered that Francisco lied to both me and my son. The bill clearly stated that 45% off is paid out as bill deductions in 36 monthly installments and the only way to pay off the phone in full is to pay the balance of the full $730 retail price. The bill also included the $35 upgrade fee, because it turns out that my Corp. discount only pays for activation fees on new accounts, not upgrade fees on existing ones. But that's not all.Francisco had enrolled my son in AT&T's "Protect Advantage" insurance program for $17/month ($20.97 prorated) and their "Next Up" early upgrade program for $6/month. He had never mentioned either program to either of us. He just included them without my consent.I was able to get most things straightened out with a 45 minute call to a Customer Service manager at AT&T Support; The early upgrade program cannot be cancelled prior to 2 weeks after after the sale, so I still need to call AT&T Support back to get that removed from my bill. More hassle to fix something that should never have happened if the salesperson had been honest. AT&T has enough problems without dishonest sales representatives sullying their brand. It goes without saying that this store has lost my family's business.
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September 2023 by Mark S.
My 17-year old son visited this store to buy a replacement for his broken iPhone 12 mini. He chose an iPhone 13 for $730 with a 45% off promotion if you pay for the phone in 36 monthly installments. Since my son is a minor and his account is a subaccount of my own, I needed to go in to the store to sign the upgrade paperwork. The salesman named Francisco told my son that he could pay off the phone in full after making one monthly payment. When I told Francisco that I believed my Corporate discount waived the $35 upgrade fee, he checked the account and said that yes, it did. That sounded good, so we made the purchase.A few days later, I got my monthly bill and discovered that Francisco lied to both me and my son. The bill clearly stated that 45% off is paid out as bill deductions in 36 monthly installments and the only way to pay off the phone in full is to pay the balance of the full $730 retail price. The bill also included the $35 upgrade fee, because it turns out that my Corp. discount only pays for activation fees on new accounts, not upgrade fees on existing ones. But that's not all.Francisco had enrolled my son in AT&T's "Protect Advantage" insurance program for $17/month ($20.97 prorated) and their "Next Up" early upgrade program for $6/month. He had never mentioned either program to either of us. He just included them without my consent.I was able to get most things straightened out with a 45 minute call to a Customer Service manager at AT&T Support; The early upgrade program cannot be cancelled prior to 2 weeks after after the sale, so I still need to call AT&T Support back to get that removed from my bill. More hassle to fix something that should never have happened if the salesperson had been honest. AT&T has enough problems without dishonest sales representatives sullying their brand. It goes without saying that this store has lost my family's business.
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September 2023 by Keith Thomas
The AT&T associate who served me did all the heavy lifting of upgrading my phone but I was disappointed to discover I ended up with a $17 a month insurance plan I didn't ask for. Two phone calls later I managed to cancel the insurance myself online.
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August 2023 by Sandra Russo
The store is HOT! There’s no ac in the store. How can the owner expect customers to shop let alone their employees to work like that? Something needs to be done ASAP.I went to the store to upgrade my phone and the staff was very helpful and friendly. But the heat nearly ruined my experience.
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April 2023 by SCOOCH BAD
The entire staff at this store is amazing, without naming any names in particular. Zero bad experiences at this store, they will handle everything they possibly can for you. If you go here, be nice and patient cause you'll get treated even better if you are. If you're agro, call the hotline, ain't nobody got time for that.
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February 2023 by Jodi Hayes
Devon was great! Loving the new team they were super helpful and got us amazing deals !!
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January 2023 by Patti Peach
Awesome service left with a new watch Stan was amazing and patient with me. Will be coming back
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November 2022 by Jeff L.
I can not express enough on how knowledgeable and helpful both Nabeal and Paul are at this location. They went above and beyond to assist me with my Direct TV Streaming service set up. I highly recommend this location for all your AT&T needs. This will be my go to location for great service.
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November 2022 by Ethan Gervan
Steven was very helpful, he answered all my questions and made the process of getting a new line simple and smooth
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September 2022 by Alexandra Ale
The staff was very knowledgable and gave me exactly what I needed. Atg has great offers and excellent customer service. The store manager and staff at College Park were great.
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August 2022 by David Gomez
tEvery AT&T customer needs to make this location your go to store. Im a prepaid customer, after spending 3 days and (i wish I was exaggerating) placing over 15 calls to customer service, the call center could not fix my service issues. The store rep, Steven, actually treated me like a human (a service that the call center didnt do) the store mgr here was able to fix my situation in minutes (again something that the call center couldnt do after spending multiple HOURS). It's frustrating that I dont have a way to tell every customer that this place just gets it when a customer comes in (obviously looking like they have been completely broken by the customer service call center) and does the required work to fix the situation. So if you are having any issue with your carrier, drop them and come in to set up service with this store. If you're an existing AT&T customer having issues with your service or need additional service or even accessories and you dont come into the store then you clearly love to make your life difficult and you dont cherish living a stress free life! If someone from AT&T corporate reads this and doesn't do something grand and special for Steven and the mgr of the Edgewater store then you need to re-evaluate your sole and understand that they are the real front line employees that makes sure AT&T has customers to pay your salary, do what's right and shower them with everything!
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May 2022 by Rasi JustMyLyfeStyle
I was on the brink of switching network services once again, because I was feeling lost, neglected, and locked out.James Jean and staff were able to restore my faith and made me feel like family again. I have 0 problems and I'll definitely have James & Crew at the Edgewater location on SPEED DAIL for ANYTHING .Thanks once again for all your help and efforts on insuring that I did make the right choice for switching over ?
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February 2022 by Emanuel Luper
I walked in and didn't notice I forgot my ID and tried to talk about getting a new phone. The rep refused to help me without my ID. What if it was stolen I asked him and he said you can do it yourself from the app. Which makes no sense. What if my phone is broken and I can't access the app or internet. The fact that you can't even pay your bill in person without ID is appalling.
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February 2022 by Maurice Miller
One of the best store in the area go See rep James for all your cell phone, TV, and business needs he help me out and saved me money when I switch from Sprint. Great customer service.
