-
January 2024 by Lewis H.
I came into the store looking to transfer my old phone history onto my new phone. I was helped by both Erica and Ethan who were very helpful and easy to work with. The original case I got was faulty so I came back to the store in the afternoon and they helped me switch it out no problem. I will definitely be going back if I need somthing again
-
December 2023 by Jennifer
This store is now my favorite store. I had Erica help me with all my needs. She knows her stuff, and she went above and beyond to help me! Thank you so much Erica! Also MJ for the assist! Will be telling my friends to come to you guys for their cell phone needs.
-
December 2023 by Savanah Echevarria
Erica and MJ have excellent customer service and have went above and beyond to help me and my fiancée. I would highly recommend stopping in and seeing these two ladies. If your not an At&t customer you are missing out. . Thank you again ladies for all your help.
-
November 2023 by Hayley Mack
Manager Erica was a dream! Very friendly and provided amazing customer service. Came in to upgrade my iPhone and she made the process so smooth and easy. Explained everything throughly and even saved my mom and I a ton of money on our plan. Super kind in the process-she is amazing at her job!!
-
October 2023 by Johnathan M.
Deeply unpleasant customer service. Store was understaffed and one girl on duty. She kept talking over me about a service issue I had with my Apple Watch (guess she was in a hurry due to being understaffed). She grabbed my phone and went through all the apps before opening settings. She tried to factory reset my watch without hearing the problem (it did not end up needing the factory reset). Finally she yelled at me and refused to call my number to check if the right number was assigned on my watch (she eventually did after much back and forth and realized she was wrong about what she told me a minute before). 2 stars because she apologized... after yelling at me. End of the day needed to call AT&T anyway since apparently they "can't deal with billing issues in store". Why do we need stores again if they can't provide customer service?
-
October 2023 by karen parnell burke
We are in a quite unique situation & moved to the area from Canada and need US cell phones. Other stores were unhelpful - losing hope we went to this store and Ben helped us through the whole process with patience and fabulous advice & solutions ! Thanks again Ben!
-
September 2023 by Sheer Iceman
Do not believe the reviews, they’re written by employees. They will be nice in the store, they will tell you about all of these incredible discounts/promotions that they can get you, which will get you free Apple Watches, phone lines (esims), and other items that are “free”. If you ask them about it they will lie to your face and tell you there will be no additional charges, which won’t be true. If you hear the word free, it’s a good indicator that you’re being scammed. And “they” includes their managers too, all employees will lie to you to increase their sales commissions. Our bill is increased by roughly $215 a month (not including the activation fees and taxes) by items that we were told several times in store would be free and incur no monthly charge. Save yourself the headache, heartache, and hassle, don’t shop in this store. They leave their phone on busy so they don’t have to answer disgruntled customers, and so corporate can’t reach them and hold them accountable.Zero stars wouldn’t be low enough of a review to give this store
-
September 2023 by Courtney Heilman
They are scammers that come off nice at first. They told us there were promotions on our account for a free phone line and a free Apple Watch and then our bill increased by $200 a month and they’re not letting us get out of most of it or be refunded. My fiancé added the extra line to his account to hold onto it for another family member to use in the future since it was “free.” Do not trust anything they say. We confirmed multiple times that it would not raise the bill and it was free. There was 3 different employees including one manager/supervisor involved.
-
August 2023 by Tiffany J.
Louis helped us with getting the best customer service and plan after having horrible service with Verizon. AT&T is the best move we made. Very fast service compared to what we had with with Verizon. Awesome staff!
-
July 2023 by Clara Love
Be careful of this store. This store is not a corporate store so they try their best to increase their prices and interest rate because it gets them a higher commission and most of these positive comments are written by Luis.
-
July 2023 by A G
LUIS IS THE BEST HERE AT THIS LOCATION & SET UP EVERYTHING PERFECTLY FOR ME WITH SWITCHING MY LINE TO AT&T!!!!
-
July 2023 by vKhaimera
The ppl here are the best , from warm welcome to lovely goodbyeThey treat you like you are the only customer for them
-
June 2023 by Gina Davison
I ended up at this store when the AT&T on Goldenrod was closed at 11:00 on a Tuesday? No posted hours and no reason. Thank goodness because this store is where I needed to be for great service. Luis took time with us and also explained the new Direct Streaming option. He was training another gentleman and was attentive with all of us. The store had several customers walk in while were there and we never felt rushed or ignored. Everyone was served and environment was positive. Great service from this team and their team leader!!
-
June 2023 by Tony Peterson
Luis was Amazing!! He was informative in sharing all of the options available and at the same time practical in suggesting the plan that suited us best.He is a GREAT asset to AT&T.
-
June 2023 by Edwin Rodriguez
Great service salesman knew what they were doing very good job
