-
December 2023 by Arlene Sinanan
Worst experience every my kids were getting cinnamon pretzels at the Florida Mall and the young lady was not wearing any gloves I asked another employee and then they started giving me attitude she was scratching her head then her finger was touching the pretzels that’s not sanitary worst experience they started to argue with me about me telling them that they should be wearing gloves but it was useless. The owner needs to really do something about the people they hire it’s not because you have a chain of businesses you need to make sure when your employees are dealing with food they should wear gloves. It’s the one by the food court by Michael Kors at Florida Mall.
-
December 2023 by Sabine JM
Hard foods.
-
November 2023 by Mogahid I.
I was at Florida mall and I went to auntie and Annie's and I found the hair in a cup half way eating through the cup and it was cold that's nasty
-
August 2023 by Yulisa S.
This is one of three establishments of the same company inside the Florida Mall. They are conveniently located near major name brand stores. They already have some food prepared and ready to go. The best part is that you are able to watch them make the food.The serv8ce was fast and fairly priced.
-
August 2023 by Joanna B
This review is for the one inside Florida Mall, near the Fossil store. I meant to order the cinnamon pretzel nuggets but I confused it with the pretzel. I went to the cashier and asked if I could switch and told her what happened. The cashier was so rude she replied with “I asked you.” The lady at the cashier did asked me but I confused it with the other item. I work in the customer service industry and that is not how your response should be. Good thing the manager was friendlier than the cashier and helped me. The manager knows how to handle the situation without seeming to point fingers and blame the customer. It was an honest mistake and yet the cashier could not handle to be friendly and approachable; she doesn’t have a pleasing personality as well. It seemed like she does not want to be there.
-
March 2023 by Danielle Hayward
Well first of all I felt like I was interrupting their social hour as I walked up. There was not much to choose from as it seemed like nothing had been made in a while. Too busy chatting. I got the pepperoni bites which ended up being very old. Very disappointing.
-
October 2022 by Yoheny Prado
Terrible the bad attention of the person in the photo !!
-
October 2022 by Yulibeth carolina Rojas matos
I eat in Florida Mall . Tiffany is the Best Employee . She is very friendly and attentive to everyone, always with a smile She loves and takes good care of all Latinos. I love her attention And Terrance y the best Man I love that’s location thanks Tiffany in Florida Mall in front of Crocs.
-
August 2022 by Kathy McArthur
The young lady that helped me should look into management. I was supposed to get a cold coffee, but the machine was broken. She offered me a soda in its place. Goid customer service.
-
August 2022 by Thomas Novelli
Typical Auntie Anne’s. Pretzels are pretty tasty but service at this location leaves much to be desired.
-
January 2022 by helen morales
They close up line ...open on other side ....and take customers not on the line they just closed ...then when we speak up 4teenagers that were there just started laughing and very disrespectful.
-
January 2022 by Natalie Trevisan
Wow! Where do I begin? After another Auntie Anne’s location cancelled on my client 4 days before her wedding day I had to quickly come up with a plan! I called the Florida Mall location and spoke with John! He is absolutely amazing and turned a very negative experience into such a positive one. He assured me they would fix this problem and make it happen so my clients could have the pretzels they paid for! Thank you John for being so amazing, and making this happen for us! Best location ever!!!
-
September 2021 by Taylor A.
This is the worst auntie Anne's in the world. 3 young employees running the place. Ordered just a cup of mini dogs for my son, the cashier told me 10 minutes, so no problem! Really didn't mind because my son really wanted them. We waited on the side then the guy hand me the cinnamon sugar pretzel bites and I said oh no I'm sorry, I actually ordered the mini hotdog bites. He then says or are you serious? And I said yes. He then proceeds to help other customers in line so I go back to waiting on the side with my son. Another 12 minutes pass and I saw a tray of the mini dogs came out so I gave it a little more time thinking they will pack a few for the case by the cashier and also hand me ours. Nothing. Then the guy worker pulled out ANOTHER tray of mini dogs. The whole group of workers kept talking to each other and laughing, barely doing any work. It's a pretzel place there really ain't much to it and you would think with a line wrapped all the way around you'd, idk? do your job? So I go up to them and say excuse me but it's been 20 minutes since we've been waiting for our mini hot dogs, you told me 10. It's now been over 20 minutes. The girl said that they just came out, and I said no, he just pulled out a second tray. The first tray was just SITTING THERE. And then the guy worker goes oh, so it's actually been 30 minutes and they all start laughing okay just give me my sons mf pretzel dogs bruh
-
August 2021 by Alfred “The Electrician” Auger
Best tasting cinnamon and sugar pretzel bites. We got a soda also. Was very tasty.
-
March 2021 by Erick G.
It's amazing how they got adds for the 90-100 pretzel bucket and they don't serve it. Drove an hour for nothing yayyy