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February 2024 by Brittany Tompkins
Staff is unfriendly. You work at Universal, if you’re not a people person don’t work here! We were the only people at the time and were not even greeted, instead they were having a conversation amongst themselves. When the girl took my order she seemed like I was bothering her by being there. I said thank you after getting my stuff and the girl didn’t even respond. Just rude. They should be fired and friendlier staff hired!
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February 2024 by Elle P.
Can’t use Auntie Anne’s app rewards here, so that’s that ?♀️
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February 2024 by John
Very tasty the traditional pretzel. The price is the problem. But is a good snack to buy in Universal.
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October 2023 by Kishan Patel (KishP)
Good service pretzels were alright. Bit busy occasionally
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September 2023 by R Lo
Unfriendly customer service and rude cashier. It’s 4p on a Saturday and they are making pretzels, and the cashier tells me they don’t have any pretzels and they are only selling drinks…but the person beside the kiosk is eating a pizza pretzel? How are they only selling drinks when they clearly have pretzels on a rack cooking? So I guess you can only buy pretzels if they are cooked and sitting in the warmer on display, and you can’t order as they are being cooked? Makes no sense.
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August 2023 by Carl Maldonado
Pretzels were hard and over cooked. I have a medical condition and can only drink a special drink I carry with me, but it requires ice. I kindly asked the lady for some iced cubes from the machine she uses to serve soft drinks she reply “We Don’t Sell Ice”. Never again!
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August 2023 by L
Pretzels are good, I have no complaints. I just wish this location used the app.
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August 2023 by That one guy Steve
The pretzels are okay. I would suggest Cinnabon over this place honestly.
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July 2023 by Liv C
Pretzels are good, I have no complaints. I just wish this location used the app.
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July 2023 by Kyle Pearson
The pretzels are okay. I would suggest Cinnabon over this place honestly.
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May 2023 by Heather
Pretzels were clearly over baked (almost burnt) and hard. Presented them to the cashier to exchange them for fresher ones as they were for my young children. The cashier/cook was rude and argumentative that the pretzels were all like that and he had no better ones to exchange them. Ultimately had to ask for a refund and was told to wait 10 minutes for a manager. Manager and crew arrived about 10 minutes later and offered us a full refund. Management was very nice, respectful and apologetic for our wait.
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April 2023 by Brittany
4-27-2023 between 9 and 9:30pm ….Rude rude and rude. The little girl they had working as a cashier acts like she does know her job and “ate” in front of us when we were trying to ask her a question about their stale/ cold food. Therefore she didn’t care to assist us. She then turns to what I assume was a manager (wearing a pink/brown/ confusing shirt) for assistance, but she IGNORED us as well while talking to her other clueless coworker. If you don’t have any customer service skills working a an amusement park, then perhaps this job isn’t for you. Do better.
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March 2023 by Janice Van Dyk
$18 for a couple of bland pretzels and staff such as Ashlee to give us the most snarky attitude when kindly requesting for a couple of waters. #UniversalCityWalkOrlando please do better in hiring staff who actually love their jobs and make it a pleasant welcoming experience for everyone!
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March 2023 by LaureenE_12
enjoyed nuggets for a quick snack during the day, fresh lemonade is also available as well as hot dogs
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February 2023 by kimberlycE2996PC
If you are in a slump and aren't ready for a full sit down meal but are peckish I recommend the cinnamon and sugar pretzels with the powder sugar glaze dipping sauce on so good but make sure to get extra sauce. This is sure to get you through to lunch or dinner or if not a fan of the sweets go for the salty pretzel with extra cheese dip wash it down with a cold drink and you are ready to go
