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January 2024 by Norma Jean
Very lazy, uniformed & unknowledgeable staff.
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January 2024 by Dr. James A. McBean. Dth, MCC (Mind Sword Bearer Crow)
Great service
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January 2024 by Mike Edward
Came to this location to buy headlight bulbs the big guy manager here recommended a little skinny guy outside doing work in the parking lot so I gave him a chance he broke my light now nobody's responsible for it
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November 2023 by sean beverly
I can always dump my oil here responsibly. They have pretty good prices and usually everything I need in stock. Great customer service as well.
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September 2023 by Christina Galindez
Franklin was a great help with quick service. Very professional
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August 2023 by Melanie Drew
Franklin went above and beyond to help me. Listen I can’t even fathom the amount of help . This man changing my battery with bad weather conditions. I don’t know what I would have done without him . Next come lunch on me !! Thank you so much, GIVE THIS MAN THE STORE MANAGER POSITION PLEASEEEEE
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July 2023 by John Gowen
Would 100% recommend this location, also Franklin Joseph is a phenomenal employee here. I had an issue where I ordered a strut assembly for my rear driver side and was shipped one for the rear passenger side. I called three different locations before this one, all three acted like they couldn't care less to help me. Finally when I got ahold of this location at 8:30pm, Franklin advised me they had the strut assembly I needed so I hauled it to get over there. I got there at 8:59pm and they close at 9, but Franklin was kind enough to still allow me to come in and seamlessly refunded me for the incorrect one and sold me the correct one. He was not upset with me coming at closing time. He even had the part waiting at the counter for me when I came in. Just overall fantastic customer service on his part.
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July 2023 by Shay L.
Auto zone pine hills rd is thee worst two sale associate and the line is out the door literally as if they are giving out free car parts all because the two individuals that they have at the counter doesn't know what they are doing no one is getting parts because one doesn't understand English and the other lady just dont know s*** about cars I had to pick 1 star
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July 2023 by V Evans
Best customer service from Autozone that I e had in a while, thanks to Franklin at the Pinehills Rd location. Superb service. He even had a rude customer in which he handled well. Keep up the good work.
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June 2023 by Denis Blt
the staff here is a total disappointment. he didn't want to help me. my battery is dead and I asked if he could help me start the car, he told me that the device is broken and pretended that he couldn't find my warranty in the system
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June 2023 by Ria Fox
Mikey went above and beyond to track down the Battery replacement I needed. Otherwise I would have been driving store to store. Mikey works at the Old Winter Garden store. From there I went to the Silver Star and pine hills. Sadly I can't remember their names. But I was helped by ALL 3 employees. Fabulous Experience at Both stores. Thank you ALL ⭐⭐⭐⭐⭐
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June 2023 by Victoria Barker
One of the managers (Lorrelle Mitchell) of store #2456 is amazing!! My friend and I had been having the worst luck with getting a part to fix his truck. We ordered it from one location which ended up being the wrong store, the employees we spoke to were being difficult and no help at all, and we were also in a serious time crunch. Lorrelle happened to be in the store on her day off and heard what was going on and offered to personally deliver the part right to us!! She brought it right to where we were and was there SO fast. We couldn’t believe it! She was so sweet and I really can’t thank her enough!! Thank you so so much again Lorrelle!!
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June 2023 by Kay P
Jean Claude the PSM and Lorrelle Mitchell the ASM were so helpful that I had to ask for their names. They helped me tremendously to sort out my car problem and both of them were so sweet and ready to offer any assistance. Definitely the best AutoZone location I've been to in the area.
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May 2023 by Diamond Plies
Miss Loretta Mitchell amongst a few other employees at store 2456 is always very helpful and when I go there if something else is needed she knows the exact place to point me or even get it hersel. At this store they go above and beyond to help especially the her. So I would like to Thank you guys for employees like her.
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April 2023 by Charita Fort
Ms Debbie G at store# 2456 is a great asset for Autozone!! She noticed my purchase of 3 quarts of oil and asked if I needed an oil change. She then explained the importance of an oil change and recommended a few places that were economical. I appreciated the time she took and the care shown ?I will visit that location just because of her great customer service!!