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July 2023 by don Ander
How do you cite problem management took care of it immediately awesome. Customer service could not be any better would highly recommend thank you Edgar one of those
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April 2023 by Twain Russell
I have never posted before. I was concerned about booking the car after reading several terrible posts. It was not a problem. Ordered on line. Check in was 5 minute. Car not present but on the way. Maybe 15-20 minutes “late”. Easy drive to Kennedy Space station (that was an unexpected highlight). If I returned after closing at 4pm they said just drop it at the hotel desk. That was great as I could take it easy driving back. Great service. Thank you
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March 2023 by Stephen Clyde
Hi, what an amazing staff member Wed is, we stayed in Cabana Bay for 3 weeks and hired several car from this amazing lady, she was great to talk to and always had a nice friendly smile, it made getting a car an enjoyable experience. Fantastic customer service from this Lady, I am looking forward to returning to Cabana Bay and i hope to meet Wed again when renting a car, In all honesty i would hope by the time we return she would have been given a promotion.
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January 2023 by Henry Sztanski
The customer service was incredible! I arrived with car issues, and my rental agent, Web, was very kind and went out of her way to help me get the best vacation possible!Thank you, Web. You are a lifesaver!
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January 2023 by justin fortin
Easy to find and extremely helpful. Pleasant to deal with and loves his job. Ask for Jose
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December 2022 by Angie Duen
Edgar A. was extremely helpful in helping me replace my rental vehicle to get me back to Miami. He was quick and efficient and very nice. You have a great person working for your company.
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December 2022 by David Miller
Excellent customer service! Wed in the Avis office located at l Cabana Bay went above and beyond expectations.
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December 2022 by Brian Allrich
Wed at the Cabana Bay AvIs counter was fantastic to work with. She helped my family out with an issue with our Avis reservation after a mess with roadside assistance. She helped us get our vacation back on track.
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November 2022 by Sue McNally
Such a amazing experience with Wed! She was able to help us through what could have been a very bad experience. We are so Thankful! Best customer service ever!
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November 2022 by Karen P
I have never been treated with such kindness. Wed is extraordinarily professional, kind, honest and courteous. She went above and beyond to help me. I tried many companies before trying this Avis location. They far exceeded my expectations and I will never rent with anyone but Avis now because of Wed.
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November 2022 by Katie Johnson
Wed was fantastic!! She was so helpful, and so informative, and saved us money ♥️♥️ traveling can be such a stressful experience, and she made it so easy and carefree. Could not be happier with our experience!
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October 2022 by Jeanette Smith
Our host Wed was amazing!! Everything we dealt with through her was smooth and she put our fears of driving at ease. Would recommend her to many and you are so fortunate to have such awesome staff.
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October 2022 by Michael Yacko
I was on vacation in Orlando as Hurricane Ian was forming in the Gulf. Accepting that the storm was coming and we would wait it out since our train back was leaving on Friday. Tuesday afternoon I got the cancellation. Concerned about getting home, I went to the front lobby in Cabana Bay and could see Avis was only open from 8am to 4pm but Milagros was behind the counter.She didn't have to help me, she could have easily said they were closed and walked away. Milagros went above and beyond for my family. I can only imagine what she might have to do with the storm coming. She graciously found a vehicle and in less than a half hour I was on the road. That half hour saved our family days of concern. The customer service I received from Avis was impeccable and this is not the only place I will be speaking highly about Milagros. She should be a trainer for the company.
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October 2022 by Amanda Ziegler
The staff at the Cabana Bay Avis counter were super kind to us when we were faced with a flight cancellation. We appreciate their help!
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October 2022 by Joel Soto
Milagros was excellent and she help me get a car during a hurricane in Florida.