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October 2023 by Ed V
I won't even give a star if I didn't had too , you guys selling ppl parts that not working for hundreds of dollars to ppl then when tried calling you guys kept putting on hold over and over I bought a madza transmission for $500 plus taxs the transmission are no good I want others to know the scam this place carried out I've my invoice also the salesman Alex *******, give us his word yah yah they going to take it back
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October 2023 by Dwayne Arnold
I made the worst mistake of purchasing a tailgate to B&T. Pictures provided online and via email are false advertisement. When the tailgate arrived was completely damaged from prior accident. I marked just some damages that where never mention to us. The tailgate is unable to be fixed or even used. We have called numerous times and we get put on hold; and then hung up. We have a personal phone number to one of the sales rep and we called and texted and no answer as well. We have emailed them and no response as to a solution. Do not purchase from this company they are very unprofessional, unreliable; I would not recommend them at all.
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October 2023 by Stephen Siskind
Are they out of business?I've called 4 times this morning and the calls just get put on hold by their phone system and that's where you will stay till the end of times... or at least until you hang up and call a different company instead!
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September 2023 by William penrose
Don't speak much English and hung up on me. I called back and they was useless. Unless you speak Spanish, this won't be the place you want to call.
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July 2023 by jahdi julius
I called in, as soon as they picked up the phone they put me on hold. No hello, how can I help you, nothing. Then when someone answered, I told them what I was looking for, and they just said no sorry, didn't make an effort to check.
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June 2023 by Korin Remak
Horrible customer service, and no one want to work. Walking in and no one greet. Stand in line for 30 minutes and then was told I need to come back to pick up the next day horrible customer service
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June 2023 by Samuel G.
They have no idea about customer service, everyone makes fun of people, they call customers thieves, another stares at you as if you were more of a man than one and then they end up stealing 950 dollars from you, which is not easy to earn, 2 years ago they sold me one I returned the damaged transmission and they measured a credit for 950 dollars, which they never explained or informed that it was valid for 1 year only verbally, it does not say so on the invoice or on any printed receipt or accepted by the client, in total they steal 950 because they did not They give me neither the transmission nor the money, another says that they do not keep the old receipts, Irs should investigate them because they do not keep the old invoices.suggestion: do not buy on this site they shamelessly steal, none of. people treat the customer as they should, in the end they tell you there is the door, I warned them they have no idea how people earn their money
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May 2023 by Meshael Albulaihed
Juan was really helpful throughout the whole process, I bought a used engine and he gave me the best price I could find in both Tampa and Orlando. Really good communication.He should me the engine before they pulled it from the car.
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April 2023 by Todd Henshilwood
The guys are looking for parts and they are finding them very quickly. That is some great service that B & T is giving me.
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April 2023 by Freddie Aponte
Very helpful people, they take you to the cars and someone will take the parts.
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April 2023 by Brian Snickers
Horrible customer service I called all day and was on hold 10 threw 30 minutes each time and never got a answer and they texted me number off Facebook post they have and I couldn't get a reply from them there either they need better business ethics if they want to sell parts
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March 2023 by john erb
Sometimes I drive all the way from Tampa to B & T Auto Parts because of the Quality of the parts and the Courtesy of the staff. Never had a problem. They have good stuff that they guarantee
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February 2023 by Velma Thompson
Very professional team even in my madness! My mind wasn't comprehending 3 rims at $50 each came to $159+. Mind you, they have a sign that says, "we don't charge you tax, we just collect it." The guy said very politely, didn't you just tell me you like the sign and we had a conversation about the tax. I understood that but I was computing the rims at $25 each so I was totally discombobulated.He was very kind and patient until I figured it out and the entire team had a good laugh with me. They're very kind and made it super easy getting what I need because they actually have their inventory listed in the computer and I didn't have to go on a scavenger hunt to find what I needed.It was a 50 min drive and I'll definitely go back. Wish they would open on Saturdays but I understand they need a wknd too. ?Customer service/Service period is always, always #1 with me. I write about good experiences and bad experiences.
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February 2023 by infinti plus
This place has no integrity, they sold me a part over the phone and charged my credit card ,just before i go to pickup , when they found that they can sell the part for more money they Lied and told me the part is damaged and refunded my money , they stopped messaging me when i asked for a photo of the damaged part. SHAME ON YOU !!!at least be honest and ask for more money to satisfy your greed .
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February 2023 by naim elsaadi
This Junk place has no integrity , avoid avoid avoid, they will lie to rip you off , their google rating is fake they have people leaving them fake positive reviews to look good on the internet.
