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February 2023 by Aleksei Torozerov
I came to the bank to find their new timetable.
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November 2022 by ST
This bank it’s a joke. It’s closed on Saturdays when people needs it the most
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September 2021 by Ben M
This used to be a great branch but it's gone downhill in a variety of areas. The staffing is limited to point it's impossible to really do anything without waiting in a long line or hours to speak with an advisor. It is also not uncommon for advance appointments to be booked weeks in advance, again due to the limited staffing. The only convenience would be if you can use the ATMs, there are 2 drive thru and 1 outside the branch. However keep in mind the drive thru ATMs are the highest I have ever come across. Unless you're in a truck or similarly tall vehicle you're going to find it impossible to touch the screens resulting in much frustration and discomfort. Goodluck to anyone in a car/compact vehicle. Whoever approved these to be installed on concrete pedestals to increase the height did not think height through, the other Bank Americas in the area have much better experiences in terms of staffing and ATMs.
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April 2021 by G G.
The worst customer service ever My Waterford lakes branch is always closed and I called the national customer service they don't know when this branch will reopen. I can't even access my safe deposit box among other things. That's horrible service.
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December 2020 by Jim B.
the touch-screen on the walk-up ATM wasn't working. fortunately the ATM in the drive-through was working
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January 2020 by John G.
I went to refinance our home and the loan officer was very friendly and professional , wow ever after transmeting all documents to Missy Roscoe she order an appraisal before she even knew my wife's income qualified and i lost $556.38 du to BOA so far has not given us a refund, I have called multiple times and left messages to her manager and he doesen't return my calls , I call customer service and they haven't help me ether , I can'y believe i've been with this bank for 37 years and had multiple mortgages in AZ whit them and this is what they do take your money, I don't recommend any one to use this branch for mortgage loans , Recommend Quicken Loans. loan application # 298194903
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October 2019 by Donna T.
Bank of America has the absolute worst customer service and is extremely disorganized (if you ask three employees you get 3 different answers). I was lucky enough to be a customer when they were the best bank but after 38 years of business I am changing banks. I deserve to have the best bank and the best customer service. Don't settle for less than you deserve either!!!
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September 2019 by Jackeline F.
On every occasion that I have had to visit this BOA, we have always been treated promptly and kindly. When we have had to enter to speak to a personal banker, there is always a host who kindly takes down your name & shows you to seating. The one time i had to go to a teller, he was kind and accommodating. The atm is well lit and in front of the business in view of the street, which to me is a good safety measure.
