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March 2024 by Dia Murshed
Bruce Alvarado went above and beyond to help me on a Friday afternoon, less than an hour before closing.Even though I didn't have an appointment (not typical, I know they are usually a very busy branch) Bruce understood my needs and was able to help me resolve my situation on the spot and very quickly.I recognize that this is not always possible, but with a little luck of encountering the right person, a massive difference can be made! When effort is put in, it's amazing what can be accomplished in a short amount of time! For that, I sincerely appreciate Bruce for taking the time and making that happen for me!
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February 2024 by Dain Chun
Now waiting for over an hour to get assisted. I would have driven to another branch.
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December 2023 by Bystander Butch
There is a teller here of subpar intelligence. This individual struggles with the task of putting cash into an envelope. I'm very pleased that you employ the mentally challenged, however the teller can probably learn basic skills if the teller applies themselves and spends a few weeks in intense training. YOU CAN DO IT TELLER! Just believe in yourself and anything's possible!
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November 2023 by engelberth salom
I try to make a deposit - and the ATM machine when I decided to add more cash - took my money and show me a phone number - the machine gave me the option to add manually the quantity - telling me that they going to check - and verify - to be honest - I work hard - to across for this situation - I called them - nobody answer because have to be at office hours - the future is nice - don’t you think? Maybe is time to change to other place
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November 2023 by Marsha W
The staff at the Bank of America in 32806 is AMAZING! The customer service is the best I have experienced. From the minute you enter, you are met with a warm greeting. Thank you Alyssa, Ray & the security guard for loving what you do and doing it so well ???????? Continue to shine!
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June 2023 by Maria del Pilar Sanchez
I get to the bank at 10am, there’s about 5 o 6 bankers running around and there’s no people waiting and they have to wait until 11 to see if the 11am appointment shows up. They are just back and forth doing nothing instead of assisting. The sad part is that all BOA are the same!!!!! I’m so fed up with this bank and their fraud alerts that will freeze up your account for nothing. They need to implement another way of assisting and managing their business. The thing is that they don’t even care to loose a customer.
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June 2023 by Kathy Alpart
There was an exceedingly long line with only two tellers on duty smack dab in the middle of a Friday afternoon.
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March 2023 by Camila Prado
Rudy was a very professional gentleman , he helped my brother opening his account . Everything was smooth and very good service . I would recommend 100% to banking with him .
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February 2023 by Roselyn Philpot
They help me with anything I need always ! Thank you Roselyn Philpot
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January 2023 by GT
That is the worst customer service branch/bank. Closed all my accounts. Treat you like a number. Waiting for 20min do deposit a check. Only 1 person at the counter and 10 people in line. The other people in the branch just walking around. Where is management?
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January 2023 by Word Press Care
TWICE! Not once but TWICE! The ATM machines here ATE my cash! $2K once and $1,250 the second time! They don't help you get it back. You must file a claim over the phone. Then the bank has 10 days to research it and possibly offer a temporary credit. I can't tell you how frustrating it is to have your hard earned cash eaten by an ATM and not properly credit to your account. BEWARE OF THIS BANK! DO NOT DEPOSIT CASH USING THESE ATM's!
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December 2022 by Youyang L.
The front desk lady was super nice. She was polite and provided nice services. She was also being really patience. Even if we did not have the problem solved but she still tried her best to help us.
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November 2022 by Alan Shuman
This trip was faster than my last. Two tellers working.
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October 2022 by Thomas Daniels
I do not understand why every Bank of America makes u wait inside there line for more than 30-45 min . I mean seriously the only bank I’ve been to that makes you wait !! It’s so frustrating that I can not believe people still give them there money. I’m only cashing a check because the lady’s bank is Bank of America! This will be the last time I ever come in here! Get it together
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October 2022 by Tywana Smith
Limited parking even more limited tellers. They're always a long wait I was the third in line and was there 25 minutes. Teller didn't help much and didn't seem to want to be there. Always a disappointment ?
