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September 2023 by France Sullivan
Of all the BOFA I needed to go to, this one is the one I received the best service from. I'm Brazilian and I need more than patience for them to understand my English. And they are so kind. Whenever I go to this agency I receive assistance even if I make an appointment. And for me the best employee is called Kapil, I think that's how he spells his name. He is so caring and always goes out of his way to help. Thank you so much Kapil for your kindness and patience ??????
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September 2023 by S BL
Every other bank brand is open at 9am….not Bank of America, for some reason they think opening at 10 makes sense. The other 6 people I saw walk to a locked door probably think they made the wrong banking choice just like I did.
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May 2023 by John Windle
Not open until 10 and closes at 4. People have to leave work to do any real banking. ATM also out of service. Useless location.
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May 2022 by PureNRG2002
While conveniently located in the heart of College Park, this is one of the smaller locations for Bank of America with limited parking. Employees are courteous & professional. TIP: The teller line can sometimes be long & slow, so arrive early & avoid the busy lunch-time & Friday afternoon hours. Also, if you need to see someone, reserve an appointment online before arriving. Their mobile bank app is also easy to use for simple online deposits and transfers (saves me lots of trips to the bank). Other than that, I like the "small town" feel of this tiny branch location.
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May 2022 by Alissa Ashley
Davina was my banker, I had a very pleasant experience with her. I needed help making a wire transfer and couldn’t figure it out in my BOA app. She was very knowledgeable and patient during the process. Also Cindy the manager, was very pleasant as well and helped assist me. Very positive environment and helpful courteous staff overall !
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September 2021 by Rosa Bai
When do you guys open up again?
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September 2021 by Isabella Kuhlman
Very smooth, easy process. Went around 9:15am. No wait time. There were two ladies working up front and they were very quick to help me and one other customer. Did not answer phone when I called, but I was able to show up in person and was helped.
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July 2021 by Colonel Ruckus
Do not trust Bank of America. Associates tinker with your accounts and make changes while your away without your permission.
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June 2021 by Botisia Mitchell
I don’t plan on visiting this location again. They have a kid working here named Aristoteles Marin Fermin. He’s not quite ready to be employed and certainly shouldn’t be handling people’s money.
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February 2021 by Bella Tobias
This bank is closed despite the fact that the website says they are open. So glad I opened an account with another bank.
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January 2021 by Russell
At this branch, the customer is always wrong, said with a ‘no can do’ attitude.
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July 2020 by Karen Miller
Worst customer service ever!!!!! Never adequate teller staff. Long waits. And completely unavailable during this pandemic. The rest of us are working!!!
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July 2020 by Maria Arroyave
This location has not dealt with the crisis well. They are Not answering the phone, and the location is closed during normal business hours. How am I supposed to bank?
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June 2020 by S O
Walked in to set up a PIN number for my debit card and activate my card. Waiting for 40 min. Agent walks up to a person who came in after me and starts helping him.... nonsense. I am leavingLol. This is not a costumer service. This is bad work.
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April 2020 by Musa Gulsoy
Stopped by today by 3 12pm and they were closed. They were suppose to be closed by 4pm .
