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December 2023 by mick robles
They never answer the phone!!!Not sure if it would be wise to keep my money with them after 23 years!!It is scary with all the rumors going on..
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December 2023 by Joaquin Romero
Always a hassle when I come here !ATMs down 4 days out the week ??And I have a business account and 2 personal accounts. Thinking about closing my accounts.
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December 2023 by Minni Chawla
30 minutes in a queue to make deposit ? seriously they need to work on staff management.
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August 2023 by Official Jewell Noel
Not sure if they teach basic customer service skills at this location because they have NONE. The tellers (all of them) all of the spanish ladies do not even greet you when you walk in, and they don’t smile they look monotone robotics that can’t wait to clock out. I was waiting in line for 10 minutes with people behind me, when I asked to speak to a banker or sign in they said they would be right with me as I went to sat down and didn’t even move a muscle to get someone to help me. I had to go back and ask them again for a banker to actually hear me to come out because they were no help. You’ll be standing in line for a half hour trying to deposit money with those airheads. Do yourself a favor and take the extra drive to a DIFFERENT location. Bank of America do better!
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February 2023 by Casey Brown
Horrible service. I waited in line for 30 minutes to make a withdrawal because I'm waiting on a replacement card.
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December 2022 by Brittany Saxbury
This location is very poorly managed and very unprofessional. They seem to think its okay to make up their own rules. They also think its okay to write account information down on unofficial pieces of paper, which is absolutely not acceptable. The manger has no problem shadowing and supporting this poor behavior. Save yourself time and trouble by going to the alafaya location when open, they are much more efficient and customer oriented over there. I plan to eventually withdraw my money and close this account after 10+ years of dealing with this institution, the inconsistency in service is unbearable per location.
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September 2022 by N. N.
We almost lost closing on our house because Tony and his boss didn't know how to handle an in-process transfer.
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September 2022 by Christopher Allison
Top candidate for “Worst BofA in East Orlando”. Manager plays concierge instead of running the branch. Don’t come here if you’re in a hurry.
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August 2022 by StrawberryRain
Not really sure what's up with some of the reviews, but I haven't had a problem here as of yet. Bank itself is a bit understaffed, but that's not at all the fault of the employees. Otherwise, it's been a quick in-and-out for inquiries, deposits, and withdrawals thus far.
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August 2022 by Hunter Oldenski
Terrible management. Line was practically out the door – there’s one teller and the manager is on lunch break. I requested her to come out and she Condescendingly told me there was a two hour wait to simply wire money. Ridiculous
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March 2022 by PhazonFire
Not really sure what's up with some of the reviews, but I haven't had a problem here as of yet. Bank itself is a bit understaffed, but that's not at all the fault of the employees. Otherwise, it's been a quick in-and-out for inquiries, deposits, and withdrawals thus far.
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March 2022 by Manuel Manzano
The worst experience ever. Only one cashier, long waiting and not able to cash a check. Rude answers. They really donnot care. Neither does corporate... BofA has declined their service a lot. Moving to another bank.
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March 2022 by Katherine Heise
Absolutely AWFUL!!! 7 Employees in the branch & only 1 bank teller with 10 people in line and NO ONE IS HELPING the teller. 3 out of the 7 employees are on their phone. This BOA BRANCH IS GOING TO MAKE ME CHANGE BANKS.
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March 2022 by Alex M
Two people in line, me being the 2nd, 1 teller, 45min later, still in line. Atleast im next but good lord. No one from the bankers side offered to help
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March 2022 by Dominique H.
Worst bank I've ever been too. The lady in the front is rude as fu*k. She just stands there and does nothing when there's a long line. Every time i come here i have an issue, I'll start driving to another Bank of America to get away from how terrible this service is. So unfortunate for my landlord to have such a crappy bank. You're better off keeping your money in your mattress cause this place is a joke.
