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February 2024 by Alvaro Colombo
Excellent
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February 2024 by Rosie Richani
THE WORTS CUSTOMER SERVICE. They are really rude and unpolite, I went with my husband to open an account. We wait for two hours, they just talk to the people that were already clients. And they were speaking between them in Spanish and Portugues, saying that they don't want to open and account for us. My husband is Brazilian and my first language is Spanish. NEVER GO THERE. THEY DO A TERRIBLE CUSTOMER SERVICE.
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February 2024 by תומר ויצמן
I opened a new bank account at the branch two months ago.Darling was amazing, helpful, always smiling.It's just fun to get there.
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February 2024 by Junior Castillo
Excellent customer service, I almost always go without an appointment and they serve me wonderfully and without waiting, special mention to the banker Charles, an excellent professional.
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December 2023 by Mariela Gonzalez
I would like to express my profound dissatisfaction with the service received aby Ismael Rosales.If you have the misfortune of being attended to by Ismael Rosales, please do not waste your time and escape from the branch as quickly as possible. He is an aggressive person, discriminates, and does not take his job seriously. I have already escalated the situation to the institution's leadership.Unfortunately, my experience as a customer has been extremely disappointing and concerning. Recently, I found myself in a situation where I felt discriminated against and mistreated during my interaction with Ismael Rosales. Not only did I experience a lack of ethic, professionalism, but I also faced threats from him, including the possibility of closing all my products without any evidence nor clear explanation.As a customer, I find it unacceptable to receive such treatment. Not only does it affect my trust in Bank of America, but it also goes against the principles of customer service and respect that I expect from an institution of your caliber.Furthermore, I am concerned that I was denied the opportunity to speak with a specialist in Mortgage, which is crucial to addressing my concerns effectively and obtaining the information I need.If you are attended to by Ismael Rosales, please escape from the branch as quickly as possible. He is an aggressive person, discriminates, and does not take his job seriously. I have already escalated the situation to the institution's leadership.
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August 2023 by Oxana
The worst place ever. I was in the line for 1 hour and 30 minutes. From 1:30pm to 3 pm. And I left. I can’t wait anymore.
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July 2023 by Michelle Mansberger
This is the best Bank Of America branch in Orlando! Melissa And a friendliness in the service, always resolves to have what I need !! Super competent!
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July 2023 by Wayne Adamira
The front door receptionist was not helpful in explaining anything and at times very rude. Will not be going back there.
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July 2023 by Yara Awad
Literally horrible customer service, whether online or in their branches
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May 2023 by Daniel Farrow
Good location, decent hours and 24/7 ATM
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March 2023 by Chase Huang
Charles are very nice.Staff are very friendly and much better than the one across street.Good job.
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February 2023 by Secles Souza
Darling was amazing with us, very nice and professional. All the employees were courteous and helped us. I definitely recommend this location.
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January 2023 by Michelle S.
Highly recommending Francia. I was on vacation and my Chase bank account that I have had for many many years was compromised. Of course this happened on a Friday night. I was distraught. I called Chase and unfortunately the person I spoke to overseas (or at least it sounded like it was overseas.) The phone call was frustrating to say the least as she couldn't understand me and I couldn't understand her. I decided that was it, I was ready for a change. I walked into Bank of America, sat down and waited. Luckily for me Francia said she was able to meet with me. I communicated to her everything that happened, and at times with tears in my eyes. I have no idea in what official capacity she works at the bank, but whatever it is I hope she's in charge of that branch. Over the years I've met with a number of people in a business and personal capacity and she is truly remarkable. She was the epitome of everything a banking rep/manager should be: excellent communication skills, extremely knowledgeable about the banks products and services and what type of accounts would serve me best. I could go on and on. She was friendly and talkative but not overly talkative - you could tell she has a very friendly disposition and she immediately put me at ease which was remarkable because I walked in a little stressed. My entire experience exceeded my expectations. Nowadays it is very rare to encounter someone as professional and nice as she was. As I was geting ready to leave I think what impressed me the most was a couple came in and they were not happy. They were pretty loud and they were using using vulgar language. A banking rep was listening to them but this persons demeanor wasn't helping the situation, then this bank rep started interrupting the couple and it was going downhill quickly. Francia with her very calm demeanor walked over and smiled at the couple. I think she offered them coffee or water and she then asked if they wanted to come into one of those smaller offices to explain to her what happened. Before I walked out the irate disheveled couple looked like they were way more relaxed in the chairs they were sitting in. Francia was calm as ever and the couple's disposition did a complete 180 turn around. Because of Francia I moved all of my banking to Bank of America.
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December 2022 by Kaci
Gave up after waiting 45 min to close a fraudulently opened credit card. Frustrating that this isn’t a bigger concern for Bank of America.
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October 2022 by DadooLove Archeloise
Bad Customer Services the people don’t know how to welcome you when you get in I’ve been sitting for 1hr nobody’s come to ask me why I am here .They Kept Working Around doing nothing ? . I hope Next time they hire professional people not those people.
