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December 2023 by Mariela Gonzalez
I would like to express my profound dissatisfaction with the service received aby Ismael Rosales.If you have the misfortune of being attended to by Ismael Rosales, please do not waste your time and escape from the branch as quickly as possible. He is an aggressive person, discriminates, and does not take his job seriously. I have already escalated the situation to the institution's leadership.Unfortunately, my experience as a customer has been extremely disappointing and concerning. Recently, I found myself in a situation where I felt discriminated against and mistreated during my interaction with Ismael Rosales. Not only did I experience a lack of ethic, professionalism, but I also faced threats from him, including the possibility of closing all my products without any evidence nor clear explanation.As a customer, I find it unacceptable to receive such treatment. Not only does it affect my trust in Bank of America, but it also goes against the principles of customer service and respect that I expect from an institution of your caliber.Furthermore, I am concerned that I was denied the opportunity to speak with a specialist in Mortgage, which is crucial to addressing my concerns effectively and obtaining the information I need.If you are attended to by Ismael Rosales, please escape from the branch as quickly as possible. He is an aggressive person, discriminates, and does not take his job seriously. I have already escalated the situation to the institution's leadership.
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August 2023 by Oxana
The worst place ever. I was in the line for 1 hour and 30 minutes. From 1:30pm to 3 pm. And I left. I can’t wait anymore.
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July 2023 by Michelle Mansberger
This is the best Bank Of America branch in Orlando! Melissa And a friendliness in the service, always resolves to have what I need !! Super competent!
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July 2023 by Wayne Adamira
The front door receptionist was not helpful in explaining anything and at times very rude. Will not be going back there.
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April 2023 by Daniel Farrow
Good location, decent hours and 24/7 ATM
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March 2023 by Chase Huang
Charles are very nice.Staff are very friendly and much better than the one across street.Good job.
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February 2023 by Secles Souza
Darling was amazing with us, very nice and professional. All the employees were courteous and helped us. I definitely recommend this location.