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October 2023 by 8BitRetro Pro
I got the room through Expedia. On my way to Orlando, my car broke down near Gainesville. I called expedia to see if we can move the reservation to a near by best western since we were not able to get there. The rep of expedia told me that they were going to contact the property manager. When she got back they said that since they collected the money from then reservation they couldn’t do any accommodations and if we couldn’t get there the rolWas going to be give. To another customer. So… not only didn’t accommodate our request out of necessity not because we didn’t want to but because we couldn’t. Now they will take the room that it was for us and rent it to someone else. And make double money on my reservation that to me is scammy as all hell.
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September 2023 by Nicole Marcano
Had the wonderful opportunity to meet Gisela! She was extremely attentive and a wonderful person overall.
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September 2023 by Irina Nikolayeva
We stayed at this hotel for only a day, however we enjoyed our stay. The location is great (especially if you are coming to check out UCF since it’s only 6 minutes drive). The staff was great as well, they were really welcoming and the whole check in process didn’t take long, only about 2-3 minutes. They have amazing feature of early check ins for only $10 and you can check in as early as 10am. Breakfast had various options to choose from. On top of that they have pool and gym available. Overall the experience was great!
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September 2023 by Mia
I came here after cancelling my booking with another hotel that was just disgusting. With that being said, I came here and was so happy and satisfied. The room was super clean and modern, ice machine area nice and clean, pool area clean, staff was okay (one of them ran after my mom to ask her if she checked the dog in (yes we did).Next time, please don’t run after people as that can be triggering. The breakfast was delicious. The welcome cookie & orange water was a nice touch. The elevator stopped working on the last day
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August 2023 by mjfontanabrf
we like to stop in Orlando by UCF as my son graduated there. we will be moving to Ocala real soon and we stay in Orlando to shorten our trip back to Boca Raton. Really let us relax on our way back home
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August 2023 by Pablo Guerrero
I enjoyed my stay here. Although I never got the chance to get into the pool, so I couldn't really include that in my review.Breakfast was delicious, and there was a wide selection of what you could eat.I suggest future customers always read reviews because our experiences are different. I'm glad that my room met my needs and I appreciate the staffs friendliness.I would also like to note that on my first night here, I arrived to a fire-fighter truck parked at the entrance. As I was getting ready for bed, the fire alarm went off, but just for a second. One of my roommates suggested that it was a false alarm. They also informed me that they knew this because they had read a review about the situation happening before. My experience with the false alarm was something I quickly brushed off.Noteworthy details: The hispanic lady who took care of the breakfast was very nice and welcoming. She always showed us that she cared.
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August 2023 by Julian Ponsard
Truly a good hotel, check in took only a minute and so did check out. Everyone that worked there was nice and welcoming. Breakfast was pretty busy on a Friday so beware on weekends. Very quiet and can’t complain.
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August 2023 by jesus bello
Overall, it was a great stay. Extremely kind and polite staff all around. The room was clean, and the breakfast was good and filled with options. Real close to UCF if you need to go to a graduation ceremony. It is also affordable without sacrificing cleanliness and service.
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July 2023 by truknight
The room was so humid and damp, smelled like mold and mildew. My clothes and papers were wet after returning for the day. I was not able to get a good night's sleep. I am very disappointed that I didn't stay at the Hilton next door.
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July 2023 by Briana Maddah
The most special thing about our stay was Gisela the breakfast lady. We should have more people like her in this world!
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July 2023 by m e
Everything was just what to you want from a hotel and very clean. Excellent stay ?
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July 2023 by Virginia Pilot Cars
We asked for a non-smoking room, but our room smelled like smoke. We asked them to spray it and they did. My wife's asthma started a really bother her, but when we asked for another room the clerk said that the maid told him it didn't really smell like smoke and there's nothing he could do. After mumbling that I would give a one to start review the front desk clerk brought a new key up and gave us a room that smelled fine.
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July 2023 by Eric Raaen
My stay at Best Western Plus Orlando East-UCF was an absolute nightmare due to the incessant blaring of fire alarms. The alarms started at 6 PM and lasted (off and on) until 11 PM, subjecting me, my pregnant wife and my terrified 2-year-old to hours of distress. To make matters worse, the fire department was called not once, but twice, further highlighting the seriousness of the situation.The relentless fire alarms shattered any hope of a peaceful stay. However, the impact was amplified by the presence of my young child, who became increasingly terrified with each subsequent alarm. It was heartbreaking to witness their fear and helplessness in the face of this ongoing ordeal.The prolonged duration of the alarms from 6 PM to 11 PM not only disrupted our sleep but also left us on edge throughout our stay. The lack of consideration and effective response from the hotel staff exacerbated the situation, as they failed to acknowledge the distress caused to my child and other guests.I strongly urge against staying at Best Western Plus Orlando East-UCF unless immediate and decisive action is taken to address this alarming situation. A hotel should prioritize the safety, comfort, and well-being of its guests, especially when it involves the emotional well-being of young children. Choose an establishment that values their guests' peace of mind and maintains a reliable fire alarm system that doesn't subject families to hours of anxiety.
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July 2023 by Leobardo Padilla
Gisela was in charge of the breakfast and she is amazing. She make sure the area was clean and took care of every detail.She made our stay much better ?Food & drinks: Delicious ?
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June 2023 by buggytothemax
Room was clean and nice enough. Be sure to request the bag with the sheets, pillow and blanket if you have a pullout. Also, request no hair if you don’t want that included. Water pressure in shower is a joke and it drains very slowly…like the pressure. Be sure to let them know if you want your room made up - it’s not automatic. Brand new coffee maker didn’t work.
