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February 2024 by Tee Zee
This place is disgusting. It smells like pee. I tried to reach the office but the young lady working here was not answering the phone. I can’t sleep here.The bathroom is particularly gross, as there are crusty I don’t know what on the toilet seat and splatter stains on the floor. The beds seemed good but I can’t deal with the washroom.Not sure what to do. But I think I’ll pack up and go and deal with this in person. Brutal.Talked to lady on duty and she said she would take note of me not sleeping here. Hopefully I get my money back because this is terrible. There were no rooms available as they were sold out.
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February 2024 by Sarah Rostar
Our flight was cancelled and we were struggling to find anything over Presidents’ Day weekend last min. In a haste we booked this hotel. If you have children do not stay here. We felt unsafe and could not leave the room. We were on the 1st floor with a slider to the parking lot which I hated and made me feel even more unsafe. The hallway smelled so bad like marijuana and there were people in the hall and outside being loud until we left at 3:30am for our rescheduled flight. When leaving at 3:30am, there was a car parked in the hashlines blocking the ramp to the parking lot, and we had to go that way bc the lobby was locked and no one was present. So we carried two children to the front and pushed the double stroller over the curb. The front desk woman then saw us and asked if we needed help through an outdoor window. I told her we were waiting for our Uber then told her about the car that was not in a spot. She looked and me like I was a complete moron and said ‘okkk………’, I simply said, If someone is in a wheelchair there’s absolutely no way for them to navigate the sidewalk and parking lot. She again looked at me like I was so stupid to bring this up to her and replaced the pool noodle that blocked the bottom part of the window so she couldn’t hear anyone. 2 upsides the room was recently renovated and the man who checked us in was very pleasant. But I would still reccomend to Stay away.
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January 2024 by Floria Euze
RUN AWAY,Dangerous NEIGHBORHOOD,Unsanitary PLACETOTALLY MISLEADING PHOTOS,I just read theOTHER NEGATIVE REVIEWSand I realize we missed the WORST???The reception, the exterior, the parking lot - NOTHING matches the photos!!!!!Great great insecurity andVERY VERY DIRTY RECEPTIONBad smellWe arrived there by internet - tired from the journey and surprised by bad weather.Around 4 p.m. I was at the reception booking and paying for my 150th room for 1 night.EXCESSIVELY expensive for this slum!!When 1 vagrant tried to enter and fought with the poor security man.Then I SAW that the whole environment was really dirty, sad and there was an atmosphere of delinquency-Dangerous outdoor PARKING for our Ford mustang inrentalThe young lady at reception very good.The perfect security man too.BUT RUN AWAY!!!THE PHOTOS DO NOT MATCH AT ALL.We canceled!!!I JUST SAW THE RESPONSE FROM MANAGEMENT saying they can't find my reservation and saying "this must be a prank".UNFORTUNATELY THIS IS THE REALITY!!!!We showed up at your hotel on December 13, 23 around 3 p.m.-We parked in poor parking lot-Entered the reception Stayed with the lady at the reception and the security guard for 15 minutes.The young lady at reception actually called THE POLICE urgently.She managed to contact the police after 3 calls.The security guard pushed hard and argued with the vagrant to make him leave.THIS WAS SCARY!!I was scaredand it was very sad for everyone to see this human misery.The security guard even locked us in the reception to keep us safe.I AM AN AIRLINE STAFFand I even showed you my professional card.But given the climate of insecurity that reigns in these places we preferred not to continue with the reservation.That's why you can't find me in your register.On the other hand, you cannot forget these moments spent togetherThere were only 4 of us at reception, the young woman at reception, the security guard, my husband and me.I even comforted the security man who was disturbed, very pale, worried.There is no way you forgot!!!!!Now it's you and your conscienceI say what I saw●And I WANT TO WARN POTENTIAL CUSTOMERS!!!●I JUST read the other negative reviews ??And I realize that we have missed the worst!!!Luckily we left!!!Safety: RUN AWAY
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January 2024 by Keith Hogarth
Fantastic service and great accomodations. Very friendly and helpful staff and convenient location.
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December 2023 by Camille Myers
I have never encountered a more unprofessional or unpleasant group of staff at a hotel. They are absolute crooks in the way they do business and have no morals and will not hesitate to “get over” on their customers. The front desk hiked our rate on rooms by $200 come check in time claiming they had refunded the deposit to the card; they re-charged the $200 and never refunded the original deposit. Even after this had happened in 2023, I wanted to give them a chance in 2024 for my event and was going to just pay in full so they could not play the games with my deposit and steal $200 from me (I had chalked this up to a loss as there was no way for me to prove that the managers Chris had verbally told me my deposit was refunded and knew a losing battle when I saw one). Now however, they have played games repeatedly and refused to allow booking for November until June. For years I have loyally booked this hotel in spite of their subpar accommodations for an inflated rate. They have become so greedy at this point that they will not even allow reservations, when corporate has tried to get them to open the books, they lie to corporate and tell them to have me call the next day to speak to the manager and I could book. When I called the next day they pushed me out to February for booking and then as far out as June before they will allow reservations. They are liars and crooks and a very terrible example of a Best Western. I will not be using any Best Western locations in the future due to how they allow this location to operate
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December 2023 by Angie Solomon
I stayed at Best Western many times, I have never ever seen the filth, unprofessional staff and the most disgusting rooms like the hotel at Orlando West, FL. I will never stay there again. Not recommended.
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November 2023 by Erika Hovick
Worst hotel I've been in pretty bad you go in and have to clean the toilet before you can use it cuz there's feces and hair. Look in the shower it's all covered in pull the comforter down in the bed and there's hair all. Tell the front desk maintenance brings Sheetz until you to change. Changed room hair in the shower. Staying on the new bed looks like a shoe print. Try to tell the front desk about the problems she told me I could have checked out if it was that bad. And no I couldn't have just checked out all the hotels close by were filled I was in town for the Pink concert and even if it was possible I was unable to get back to my hotel during the day because of all the roadblocks from the current events happening around the and I never had anybody tell me that I should have checked out and went somewhere else. For real is this the new customer service we have.Loud music all day and night from houses never by. Received one key, she never told me there was any extra fee she just said okay thank you after she rudely told me she didn't care about my about my issues get home and see that there's a charge for key. Unreal. What happened to the days that people actually listen to customer concerns and actually cared. Oh one last thing they offer free breakfast.... They didn't say anything about grab go breakfast on the website little misleading there.. in my opinion they should take that totally off because that is not a breakfast.I hope the manager does call me.
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November 2023 by Alegra Hueso Alvarez
While this was no fault of the hotel's, my job unfortunately booked me to stay here during the Florida Classic weekend, which made staying at this hotel equally uncomfortable, unsafe, and difficult. DO NOT travel to Orlando and stay in this area during the Florida Classic weekend (weekend before Thanksgiving). With the insane amount of traffic, it took me two and a half hours to get to the hotel in the evenings when my day was over (I was working exactly 2.5 miles away from the hotel) - many of the streets, and open areas of the island in the middle of the street were blocked off by caution tape and cones, and cops reroute you about two miles away from the hotel in an attempt to "get you to it". Because of the riff raff outside of the hotel, it was difficult to sleep after a long day as music was blaring, people were yelling and screaming, and sirens and car horns were constantly sounding off.While the staff was helpful, considerate, and friendly, I found the room dirty, with someone else's hair found inside the bathroom towels, and dirt on the floors. When I walked through the hallways of the hotel to get to my car, the hallways reeked of weed. Pricewise, I paid $447.76 for a two night stay - which is a ridiculous price for the quality that I received. The front desk couldn't be accessed by a normal hotel lobby (it was locked), but by a drive through window that was covered in bullet proof glass. If this doesn't say anything about the safety of the area, I don't know what will. I would highly recommend staying somewhere else.Rooms: My room was dirty when I walked in. Someone else's hair all over the bathroom (and in the towels), and everything appeared to be dusty. The bed appeared to be clean, there was a working AC, and fridge.
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November 2023 by Christie McCarthy
My friend and I booked her for a concert in Orlando. The rooms were clean and the staff was nice. Price was good for the area.
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October 2023 by Jordan Mulkey
I stayed here back in April, and what can I say this is worst "Best Western" I have ever seen. I normally associate best western with budget friendly but clean hotels. I often stay in them for this reason as I feel like you get great value in most of them. But this location is not an actual best western and feels like your getting conned by staying here. Horrible and scary location, I checked in and immediate left after seeing the disgusting room and felt like I would have been robbed if I had stayed till nighttime. The whole place smelled like mildew. The hallways were dark and filled with sketchy people. Hair in the shower, hair on the sheets, bugs in the bathroom. And the whole place was boiling. I read through many people reviews and noticed the owner responses to bad reviews and claims they are ex employees or cannot find their reservation. This is a common tactic the owner does when any disagrees with her or leaves a bad review. I guarantee you I am not an ex employee and did book a room there. If you don't believe feel free to stay and get ripped off in this horrible place.
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October 2023 by Luisa De Freitas
Worst experience in a motel. I just went for one stay. The tub in the first room was rusty. Got moved to another room that clearly hasn’t been clean, the bed had hair all over, there was a worm in the shower. Couldn’t take a shower, the excuse is they have worms in the front desk too. That’s what the front desk clerk said. Not helpful at all. Don’t recommend this place for the type of price.Walkability: The only good thing is close to the stadium
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August 2023 by Joshua G
Had to edit existing post to give updates!Still an AMAZING hotel and staff is wonderful. Helped me with everything and was accommodating to all my needs. Have to point out 4 top team members for ? superb customer service:Chris: helped ease my anxiety and gave assurance when I kept calling (out of state visit). Also, made sure I got the room that was requested.Nikki: love her. She was a pleasure when checking in late. Even warned me about the key card deactivating. It happened and I had to go to her. We laughed and she got me all taken care of.Emma and Ann: housekeepers. We're the best. They were like my Aunties. Took care of my party even after services were taken care of. Laughed, conversated and was told if I need anything to just let them know.Long review cut short, this staff and location is why I have only roomed here when I visit FL for the past 3 years. See you all again in 2024!Rooms: The new mirrors with built-in lights was a great idea and helped with the small details when getting ready each moring before heading out.
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August 2023 by Lisa Swartz
I was very pleasantly surprised by how much I enjoyed my stay at this hotel. For one, the landscaping is really great for the budget hotel, and there’s an abundance of really pretty plants!! The outdoor spaces are well tended and well loved, and that makes me happy. It’s beautiful. I love when people go above and beyond to create beauty!The room was clean, I appreciated the art in our room, and all of the staff were really awesome. There is a nice park a 5 minute walk away too which I enjoyed.
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August 2023 by Dallas Mickey
It's a solid place to stay in downtown Orlando. I went to camping world stadium to go to an event. It's a nice location for camping world stadium because you can walk there. However, my main critique was that it was a hassle to check in and you'll get charged $20 for early check in. Check in is at 4 but you have to be present at 4 to check in to avoid the early fee. Also, as an aside, the vending machines were wayyy outdated.
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July 2023 by Danielle McNair
I was contemplating booking this hotel for a trip in September but decided against it after seeing countless responses to negative reviews from the owner claiming they are ALL from either disgruntled past employees, or people who never actually stayed at the hotel. Really seems like someone needs to learn how to take accountability. I find it hard to believe every single negative review is fake.. Would have liked to give this place a try but that kind of behavior is alarming.
