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November 2023 by Trisha Mathiscyk
This place is an absolute dump!! It is so unkept and it doesn’t seem like the owner cares as per the reply’s on here.Staff was great as it is not their fault they are just employees and have no say on up keep or lack there of.Dirty sheets were on my bed in which I took pictures to show the front desk but don’t feel the need to put them on here. The rooms are damp and smelly.Do you like to bath? Not in these old tubs with the finish coming off!!!!This is a motel at best and for that matter I would probably stay in a Motel 6 before ever staying here again.The owner should really be ashamed
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November 2023 by gurpreet kaur
The hotel is at great location. Near to universal and do provide shuttle service to disney. However, they don’t provide daily room cleaning services. We stayed there for 4 days but they didnt clean the room. We have to request the reception to get the room clean and they told us that management/ owner has denied them to clean the room till the guest stays.
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November 2023 by Austin Momber
Stayed here for a week. Saw a total of six cockroaches in our room ranging from all different sizes. Our bathroom light also didn’t work. Do not recommend staying here.
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November 2023 by Megan McDaniels
First night staying, wake up to a leak in the bathroom that was so bad the carpets in the room got soaked, my luggage was soaked, i had to buy new clothes. You they know about it bexause they asked if we wanted fans to dry the carpets. They never sent the fans. The toilet hardly flushes. The room reaked of mildrew when we first walked in and now know why. When i went to the front desk they said their hotel manager is at another hotel currently and i need to write down my complaint? Idk how that fixes the issue here ar hand
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November 2023 by shawn mcdaniel
To start my room had a crazy water leak I think under the sink maybe from the shower I'm not sure. Anyways it got all over my stuff and soaked the carpet. This made the room smell disguisting. The carpet even prior to this smelt like mold. Noone who works here speaks English. Also the breakfest is litteritly not edible and it closes before 9. The worst part of my stay obviously was the leak. I three times said something to the staff about this and Noone sent a person to fix it. Noone was concerned about ny stuff. My shoes were so soaked I couldn't wear them anymore. Honestly this place makes me feel like gutter trash. I swear your better off sleeping outside. I would much prefer to just sleep in my car. This place probably won't be in business for but a few more years or it will sell probably.
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October 2023 by Nicholas Angelo
The only thing going for this place is that it is close to the parks, universal studios specifically. Other than that, poor customer service and amenities experience.Customer service:Renting an ev car is bad enough trying to find an open station that isn't vandalized or in use. My girlfriend and I found this hotel and were glad to see it had a station on site and close to the parks. When we arrived, the station was open and working. After an evening at Universal, hoping to plug in and have a full charge overnight, we came back to find two gas vehicles in the ev spots. When asking the front desk if they could request the owners to move their vehicles, we were laughed at and told the "Stations don't work.", in order to send us off. We later tried the station again the following morning and confirmed that it did indeed work, although we could not stay and charge due to our vehicle's return time slot restrictions.Room:The room itself didn't look bad at first glance, a little outdated and rough around the edges, but not too bad. Upon further inspection, I found a dead cockroach in the door frame of the bathroom, which was appalling. If there is one, then there is more. Not a great thought when trying to fall asleep.Breakfast:We were told that breakfast ended at 9:30am. Upon getting there quarter to 9, giving us enough time to get something to eat before they start cleaning, I'd think. But no, upon arrival, almost all of the breakfast area was being closed/cleaned while people were still getting food. My girlfriend wanted a waffle and instead of getting a new bottle/container of batter, that could be caped and saved for later use, they gave her a cup that was just sitting on the counter surrounded by spilt batter. They were quite able to give here fresh batter but decided not to, since they gave her fresh syrup from a new bottle. The breakfast outside the waffles was subpar at best. The cheerios were stale, sausage was dry and overcooked, as well as the eggs being tasteless and watery.Final conclusion:Avoid this hotel if possible. I can't stress it enough. I'm not the only one who has had a bad experience here, and I hope this review and others persuade you from wasting your time and money here.
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October 2023 by Sierra Luck
We came down here and rented an electric car during our trip. I booked this hotel specifically because of its relatively low price and it also had an EV charger on site. Unbeknownst to me, after a long drive and low battery life on our car, two gas cars were parked in front of the only charging station, and we weren’t able to charge our vehicle for the night we stayed.We went up to the front desk and let the man know there were gas vehicles blocking the EV spot, and the desk attendant blatantly laughed at us and said “the chargers don’t work anyways”, and brushed us off and ignored us immediately after. I guess they didn’t want to deal with it, but it was extremely poor customer service. In fact, the charger did work, because 4 hours prior when we first checked in, we plugged in for about an hour and it was in fact working and charging our car. So the fact that we were lied to for the sake of their own convenience and lack of care for us was extremely frustrating.Also, we were told that breakfast ends at 9:30am when we checked in. We show up at around 8:58am to have a quick half hour breakfast, and the ladies running the breakfast station had already packed up 80% of everything. I wanted a waffle and asked if there was still batter left, and the one woman said no, and handed me a cup half filled with batter poured from someone else that had been sitting on the counter in a mess of spilled batter around it, and told me to use that. Very disappointing, poor service, lack of caring toward patrons.
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October 2023 by Ms M B
I have stayed in quite a few hotels since I travel a lot for work. This was my worst experience thus far. Although I had a late checkout house keeping actually barged INTO the room while I was in bed. No knocking. No announcement. Just unlocked the door and walked in. She proceeded to engage in conversation and never even apologized. Horrible. Rude. Worst experience ever. From now on I'm barricading the door to any hotel I stay in. Still in shockSafety: Absolutely did not feel safe
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October 2023 by Luis Mendivelso Osorio
The Hotel has a strategical location, you have close good restaurants, supermarkerts, parks, the biggest McDonals of the world, and the breakfast is include. Probable the unique aspecto improve is the rooms, need to be modernized, the rest, its a good choice if you are planning to visit Orlando and the Parks.
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September 2023 by Blake Francis
I very rarely leave reviews but we have to share our displeasure of this hotel.I will elaborate for those who care to read, but in a nutshell, it was disgusting, misleading, and unsafe.First, cleanliness:This place was absolutely disgusting. When we first arrived the bathroom was filthy, moldy, and had the previous guests grime all over the tub.The beds were soiled with dirty sheets and there was a 'mystery stain' on the chair.The ceilings were very moldy and stained, the carpet left our socks black from the dirt and the towels were still dirty when we received them, often times hairs would fall out (see photo).Throughout our stay, the sheets were only changed ONCE, and because we had to express concern of cleanliness.The bathrooms were NEVER cleaned, nor was anything for that matter.They would pull the sheets up, and throw some new towels down but nothing else was done for 9 full days. Absolutely unacceptable.Second, function:There were 4 lights in our room, 2 of which did not work at all. It was often dark.Most of the power outlets were attached to a light fixture, and also did not work. It was difficult to keep our devices charged.The air conditioning rattled so loud it sounded like an ice machine, the wall controls did not work either.**Most concerning was our unit safe**We kept our passports and money in the safe, halfway through our stay it completely stopped working. The staff did not speak english and it was difficult to explain that our valuables where inside and that we needed them out, it took nearly an hour of shaking and smacking but the maintenance guy finally by luck got it open. Needless to say we did not use it again, leaving our valuables exposed.Third: MisleadingWe were lead to believe that there was a regularly scheduled shuttle to ALL disney and universal parks. We have been to Orlando many times at many hotels for this, and assumed we could just use these busses as transport and budgeted as such. There was 1 bus per day mid morning and early evening for Epcot, Universal, and Seaworld. The times were inappropriate as you would have to miss half the day at the parks, or wait after closing for 2-3hrs in the case of universal. Staff even admitted guests rarely use the shuttle and Uber instead. Very misleading as they said the extra resort fee was to cover the shuttle cost. (See photo of schedule attached)Because of this, we spent over $500 in Ubers that we did not budget for.We've stayed at Best Westerns before but NEVER have we experienced such a disgusting hotel as this. Stay away!!
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September 2023 by La Rayvn
the room looks like a roach motel, my sheets to one bed was missing, the quality was horrible, paint was coming off the walls, toilet and door. The rooms need a maintenance job asap, and the house keepers need to get fired. the shower is dirty, the shower head has filth and the tub fills up when you shower and takes forever to go down the drain. This room doesn't even have a couch. The bed photo shows three pillows for each bed plus an accent pillow yet one of my beds had 1.5 pillows and the other had 2 pillows.Ugh this was the worst room ever. These rooms looked worse than the ghetto. The doors don't close properly so it's not a safe place.
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September 2023 by nisha mehta
The location s perfect with all kinds of food n shoppin option nearby.. the free breakfast nd major park pick up bus certainly helps...but the cleanliness of the rooms can sure b better.. but fr the rate they charged i think no
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August 2023 by Dolmine Laguerre
I bought a vacation trip from them in Orlando Florida, arrived at the hotel (Best Western), which is not a real Best Western or even an hotel more a motel, it was not what I expected. Very dusty, noisy and dirty which looked more like a hospital than a hotel. I had to leave. It is not recommended for all type of people specially those who knows what they want.
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July 2023 by Elizabeth Cutting
I’ve stayed at Best Westerns before and they were similar to a Holiday Inn. This place was filthy. Carpets turned our feet black, nasty musty smell, door has rust spots all over it and the fridge didn’t work. Complained to the front desk they offered to move us to an equally nasty room. Only good thing about this place is the location.
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July 2023 by Jianna F.
Vibes were great until I woke up at 9:08 and went down to have breakfast and it was closed. What kind of hospitality management group shuts down breakfast in Orlando Florida at 9 AM? As someone who just graduated from culinary arts and hospitality management, I have never even heard of breakfast stopping at 9 AM, because that's when people wake up. To be honest after a long week of traveling, you don't really have a lot of money to spend the day you're heading back home, so it was truly disappointing that you can't feed the people residing in your building correctly, and nobody wants to buy an old cinnamon roll for $8. The outside was dirty. When i walked up the stairs I had to duck so the dripping pipes wouldn't leak on me. Very appreciative of the actual room cleaners, supplying us with new stuff every day and making our beds when we were gone and fixing our air conditioning in the room. But the overall hotel itself, would not recommend, I mean unless you want to starve during your day at Disney!