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March 2024 by M “Chyna” A
This office is all about money, I went to have a consultation and they quoted me over 300 to extract my tooth, do a bridge and bone graft! I decided to only do the extraction and work on the rest of the plan later. I contacted my insurance company provided the office pay plan, they informed me what my out of pocket cost would be. I contacted the dentist office and verified what the that extraction price would be. I make the appointment show up to my appointment for the extraction and instead of the $25.00 copay they bring a bill of $300.00 saying the Dr said it needs to be surgically removed. This place is clearly money stricken how can a pay plan that include everything listed be the same price as just an extraction on the day of the procedure? Totally unacceptable. And the sad part about this, they have been and will continue to do this to patients because people do not know. Now I have to remain in pain and all they would say is it’s gonna cost $300.00. They need to be fined and shut down
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December 2023 by Lianmy Grullón
Nothing positive to say about this facility. I heard things about it before but...... First off, front desk isn't the greatest when you call is so hard getting someone on the phone. When they do pickup, they are quick to place you on hold not having said a thing. Hold time for me been 6-13mins and no they don't even come back...good luck you might have to call multiple times ( terrible customer service). If you an appt at certain time ( which I understand sometimes is busy, yes it happens. My visit first time I waited 45 mins to be seen for cleaning which didn't happen they only did x-ray cool. Second visit 48mins yes I checked I had to go back to work. I kept saying okay these people are really busy, but no some are chit-chatting in the back while patient are waiting. SOME of us work and need to go back to work smh. I was told I had small cavity, I went back to get taken care of. I waited an 1 hour and 5 mins to be seen my appt was @330 I wasn't seen until 435pm... The service was quick, I has some discomfort and concerns the following day, I went back to see the dentist Karla" I think is her name. Explain to her what I was experience, my tooth next the one that supposedly had a cavity was a little chipped. According to her she didn't touch she show me the x-ray briefly but the tooth didn't look like am no expert but you should be able to know how teeth are. I asked why she was drilling so much when she struggle to fill the cavity & proceeded drill more and buff. My tooth feels rough on the bite and I have been experiencing pain. The lack of care drift me to see another dentist to see what happened since she didn't even bother much.. all I got from her I won't touch it" since I asked if she chipped it because it wasn't that. FYI: I was charge before I was seen- the minute I checked in, the front desk lady asked me if i was ready to pay I was shocked since no service was done to me. Typically you are charge after. I personally don't recommend them but if you are one of the lucky with good experience great. If I could give a 0 I would I should of listened to my co-workers.Update: 3 weeks later, the pain in my tooth became worst. They haven't resolved the issue. I had to go to another dentist( emergency) I can't bite with that tooth it hurts so much. I got an x-ray done, came to find out the cavity wasn't all removed neither the filling was deepen enough to cover it. The roughness I keep feeling and the pain is due to filling falling off which can happen but she did bother to check no. I request my files from my last dentist back in Feb before coming to this one, my actual tooth did not look how it is now. The other dentist took regular images and x-ray. Dentist karla did chipped my tooth by polishing it to much is not the same shape or size of the other one in the left size. Instead of her looking for a way to remedy what went wrong and do a x-ray when I went in the day after the filling this would of been avoided or me being in so much pain because she didn't do a good job.... Be aware please
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December 2023 by Constanza Madero
First time client and so far awesome! My hygienist Freddy was great-although its a "grinding" experience;)) he made it pleasant! Thank you!!
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December 2023 by Asia R
I came in as a new patient and the entire staff was friendly and informative. I felt very comfortable throughout the treatments and I’m happy I chose them!
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December 2023 by Minnie Scott
I enjoyed coming to this facility because of the friendly staff, very clean facility, the guy that clean my teeth very professional and knows what he is doing. I would recommend others to come to this Bright Now.
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December 2023 by Jamie Emery
Ran an add about 999.00 dollar dentures so i made appointment, and then TELL MEE that it's for uninsured people. Which it didn't say anywhere on the paper. So i think i am calling a lawyer for false advertisement.
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October 2023 by bkd windsong
The tech who took my xrays was very polite and considerate, she did not introduce herself. The doctor who examined me introduced herself and was very polite and professional. The hygienist, Freddy, introduced himself, was very personable, friendly, and educated me on what he needed to do and what I should do to care for my teeth and gums. Freddy...excellent job! I liked Freddy.The down side is the front desk. There seems to be zero coordination with the care team and the patient on both of my visits. The first visit, an hour past my scheduled appointment, I had to go to the desk to ask for a status update. The receptionist seemed clueless. After a 10 minute wait, I was told they might get to me in 30 minutes. At no time did they initiate un update with me. I had to leave for another commitment, and got no care. This last visit, 35 minutes after my 3:00 appointment, I again had to go to the desk. The receptionist did not seem to know of the delay. I was seen soon thereafter.If you go here, be advised, their front desk is very poor at tracking the customers appointment times and keeping them in the loop. If you don't mind waiting an hour or more after your scheduled appointment. You decide.
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October 2023 by janice king
Everyone is always pleasant from the time I walk in until the time I’m in the chair receiving care. I will be recommending Bright Now to anyone that I know who may be needing dental care. Thank you for your kindness and attention to detail and smiles.SincerelyMs King
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October 2023 by Hervey Gilbert
It’s a business not a dental. For the first time in my life I went in to get a cleaning where I never paid nothing more than $20 if that . They gave me a quote before providing service for over $1200 , $200 alone for the cleaning. Don’t even bother wasting your time here.
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October 2023 by Kim Diaz
They are flexible, great staff and make you comfortable my only suggestion is ASK questions regarding any procedure and pricing. They are quick wich is awesome but the communication not so much. I still give them a 5
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September 2023 by Wayne Arnold
This place is pretty good, they all are very nice people and very helpful I have a lot to do, but they so they broke down the cost of the what it will cost me after insurance. They did a great job with repairing my Incisors.
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July 2023 by Melissa B.
The only reason I go back here is for the hygienist, Freddie. I couldn't even tell you who the dentist is or what they look like. They also tend to double book and run late for appointments.
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July 2023 by Luis Lucena
The one who took the rx sample is not very kind, Dr. Martínez is very kind but he left me waiting a long time and in the end I had to leave because he did not repair my tooth. In the end I feel like I wasted my time and money. my appointment was for 1:30 pm and I left at 4:30 pm without having my tooth repaired. or I go there again and I do not recommend them
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June 2023 by Merelyn DeJesus
All the assistances were completely professional and helped ease my unfounded fears
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June 2023 by Frannie Sanchez
On 6/7/23 I was in such great pain that my whole side of the left face was killing me including my left ear & had a head ache, I Googled near by dentist offices and selected Bright Smile due to immediately accommodate me. The staffing was worth 3 ⭐️ due to no sympathy for extracting my , gossiping and complaining around clients, etc. Bright smiles assisted me in my emergency status that was resolved instantly same day.Grateful,Frannie
