Brignoni Towing & Services Inc.

Most Recent Comments

• November 2025 by michael odero
  Zero star. Very incompetent and irresponsible workforce. Tow company was instructed not to touch a $95,000 sports car by the contracted apartment complex management. However, their incompetent driver got the genius idea 💡 to tow my car; that which they were told not to do. He thought he would get a Nobel prize 🏆 . I was inconvenienced by their irresponsible action. Furthermore they returned my white car with dirty greasy fingerprints. This company is pure garbage.
• November 2025 by Nyldalyz Hernandez
  Customer service was extremely unprofessional. All I wanted was to sell my car to a third party. They never showed up. They lied about contacting me. Not very trustworthy. Beware of this company.
• October 2025 by Christian Ortiz
  Great service.
• October 2025 by Mel Lorraine
  This review is being submitted in response to an unlawful towing incident that occurred on October 11, 2025, involving my 2018 Jeep Grand Cherokee.
  
  At approximately 4:30 PM, I entered a mechanic’s yard with my girlfriend to retrieve her vehicle, which had recently been serviced. I briefly parked adjacent to the business, with her as a passenger, and we entered the premises to collect her keys and settle payment. While standing just outside the business—within approximately 10 feet of my parked vehicle—a Brignoni Towing truck arrived at about 4:42 PM.
  
  Upon noticing the truck, I immediately approached the driver to inform him that I was in the process of picking up a vehicle and would be leaving shortly. Despite my efforts to communicate, the driver ignored me and continued reversing toward my vehicle. He then proceeded to initiate the towing process.
  
  I made it clear that I was unaware of any parking restrictions, as there were no visible signs indicating “No Parking” or warning that vehicles would be towed at the owner's expense. I also offered to move my vehicle immediately. However, the driver refused to release my vehicle unless I paid $140.40. Notably, the vehicle was never towed off-site—it remained at the original location—yet I was charged the full tow fee.
  According to Florida Statute 715.07, if a vehicle owner arrives before the tow is completed, the vehicle must be released upon payment of no more than half the towing fee. This law was not honored.
  
  Due to having no other viable option at the time, I paid the full amount to have my vehicle released. I also recorded video evidence of the area to document the absence of any posted tow-away signage.
  
  Following the incident, my girlfriend contacted the business. A male employee claimed that the property manager had taken photos of my vehicle, emailed them to the towing company, and requested the tow. However, we were present for only about 10 minutes, standing near the vehicle the entire time, and saw no one take photos until after the truck had already begun the tow.
  
  When I asked for further information—including the names of the involved parties, copies of the photos, and the email request—I was denied access to all such documentation.
  
  I believe Brignoni Towing acted improperly and may be engaging in predatory or unlawful towing practices and due to not reaching a resolution. As of today, an e-file lawsuit has been filed and I will be taking legal action.
• September 2025 by Aiden Clark
  Bad damages
• September 2025 by Alison Thalacker
  Sold my car on Peddle and Abdiel was fantastic. He was super professional and got the job done. Thank you so much.
• September 2025 by Lucas Lopes
  It’s funny how they think they are being cool giving us a hard time but at the end of the day we will be in our way, making our money and those guys will
  keep working at this disgusting place for the rest of their lives 😂
  
  (it’s lucas from the Kona, btw, please, come at my place, because I don’t think you will have the same attitude over here lol)
  
  Ps.: my address is at the doc I gave to you :)
• August 2025 by WJF Elite Detailing
  Elier They have amazing customer service I was stuck in the middle of nowhere. I called his company. They came really fast thank you guys for the good work.
• August 2025 by Kanesia L
  WARNING — Predatory and Dishonest Towing Practices
  
  On August 9, 2025, this company hooked my car up to their tow truck but never towed it, yet still charged me the full tow rate of $150. Under Florida Statute §715.07 and Osceola County Ordinance, when a vehicle is only hooked up and not removed, the fee must be half the trespass tow rate — $75. They knowingly overcharged me by double the legal amount.
  
  On the recorded phone call, their own representative lied about the charges and gave conflicting explanations for the amount. The next day, when I went in person to request the legally required written authorization from the property owner/agent, the owner admitted he had it but refused to show it to me — a direct violation of Florida law, which requires this to be produced upon request.
  
  This company is engaging in:
  • Overcharging beyond county limits
  • Refusal to provide required written authorization
  • False statements on recorded calls
  • Misleading law enforcement and consumers
  
  I have filed complaints with the Florida Department of Agriculture & Consumer Services, the Osceola County Sheriff’s Office, and the CFPB, and I am preparing for legal action.
  
  If you value honesty, transparency, and the law — stay far away from this company. They prey on people who don’t know their rights.
• July 2025 by SVETODESIGN LLC
  I left my car during a heavy downpour near the entrance to my children's apartment. There was a sticker indicating that it belonged to this community
  I was gone for 5 or 10 minutes - there was a thunderstorm
  When I returned they had already taken my car away
  After I arrived at their parking lot they deliberately delayed the time and did not give the car back
  They threatened me and mocked me
  I lost half the night standing in the rain near their container
  They deliberately closed the window so that I could not talk to them
  This is outrageous!
  After I picked up my car I discovered that the check engine light was on
  I will have to go to the dealer for service tomorrow
  This is the most disgusting company I have ever known
  NEVER ask them for any service
• July 2025 by Henry Gonzalez
  Absolutely unacceptable experience.
  I was towed from my own apartment complex due to their mistake—not mine. To make matters worse, their website claims 24-hour service, yet no one is available until 9 AM. Now I’m stranded without a vehicle because of their negligence and false advertising. If you’re going to operate a towing service, at least do your job correctly and be honest about your hours. Completely irresponsible and unprofessional.
  
  **Updated After Owner Response**
  My car was towed from my own apartment complex—not because I broke the rules intentionally, but because the parking sticker had fallen off due to the extreme heat wave we’ve been experiencing. I understood the technicality, accepted responsibility, and paid the fee without arguing.
  
  My frustration—and the reason I left this review—was about their misleading claim of being a “24-hour” business. When I called after my car was towed, their own employee told me no one was available until 9 AM. That’s not an opinion, that’s what I was told.
  
  After posting my review, I received a condescending and defensive response from the owner or manager , trying to deflect blame and accuse me of being “emotional” and “unfair.” Instead of taking accountability or showing any empathy, they doubled down on their attitude—which only further proves the point I was making.
  
  Their customer service is unprofessional, their advertising is misleading, and the way they handle feedback is just another red flag. I hope management and others in the community take notice.
• June 2025 by Lixendy Jimenez
  Very fast and professional, I highly recommend and appreciate the way they help me and how nice the person was and fast they got to me been a rainy day!
• June 2025 by Makayla Kelly
  Thanks to Jay for helping me . Very respectful and helpful. By the way hes very handsome and good looking with his uniform. Highly recommended Thanks .
• May 2025 by Steve thompson
  Great company a little late due to traffic, but overall driver was a professional. Picked up my vehicle I handed over the title, and received a check from Peddle and he said he can take it from here!
• May 2025 by Madie Glenn
  The drivers are ridiculously horrible… driving around blowing red lights, cutting people off, riding peoples ass, honking horns for no reason, all around horrible driving for a regular person but even worse when it’s a huge tow truck. Not a company anyone should trust to TOW their car.. they cant even drive their own safely!