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January 2024 by Claud B
Amazing customer service by the representative named Brandon .
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November 2023 by Joe Hess
Do not rent from them at all. They are not honest and will rent you an EV car. Saying this is all they have. What a waste of time. They are not the place to go at all. Don’t let their response fool you. All they want to do is make money. Renting EV cars to people is a scam. I want my money back and everyone else’s money back. The worst.
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September 2023 by Ivelisse Ortiz
Always fast and great service
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August 2023 by Jarrick Stoner
Avoid this place at all costs! Truck was filthy both inside and out. I was extremely disappointed in their customer service. We were forced to drive here from Sanford because another location didn't have a truck and trailer. This office called me the day before to verify I was picking up the vehicle and was told it would be ready to go first thing in the morning. We were delayed because of their incompetence to unlock their own safe to get keys and had to wait for the store manager to come in and open it... Barely even offered a half-hearted apology for the delay. All they told us was to contact their customer service 800 number to report any issues.
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August 2023 by D Moore
PLEASE Read the reviews before renting. I should have. This is not a 1 star, but a 0. I rented a truck from them for 1 day. When I got in the truck, it was BLOOD on the seat. I had to have them wash it off before I entered. Of course, it rained, we are in Florida and the ENTIRE inside of the cabin was leaking. I was dryer outside of the truck than inside. Upon returning the truck, I took a picture of the gas and milage and because they had to fill 1 gallon of gas, they charged a $35 refueling fee, plus cost per gallon. My needle was on F, but the rep said it was a "little" off the F. Well, it was on F, and the pump stopped, what was I supposed to do. Fill it until it spilled on the ground. I selected them to save money, but I guess I got what I paid for. This is a HORRIBLE place to rent a truck. Stay away if all possible.
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June 2023 by Academy of Analysis
Garbage customer service, bogus "toll fees", racist staff. Go elsewhere
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May 2023 by Edith Cuevas
Very nice place to rent a moving truck, very helpful employees and fast. Super clean bathroom. Recommend 100%
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May 2023 by Jeff Mykytiuk
I give a five star rating. This is the second time I have used Budget Truck and have been highly satisfied both times. I want to personally thank Brandon- what a guy. Goes out of his way, gives great and thorough explanations, is very respectful, friendly and service oriented. Honestly, every customer service rep has been very respectful, polite and service oriented. SERVICE ORIENTED is what it's all about for me- not whether my vehicle has a smudge, smear or candy wrapper. The trucks I've rented have always been clean. I've always had a great experience at this pick-up location.
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April 2023 by Gaspar Hernandez IV
I am an Avis Preferred member (same manager for Avis and Budget), and had the worst experience of my life here. My driver's license never works on the scanner at these places which is never an issue since I tell them and they can manually enter the DL # and I am good to go. This manager refused to do that and then refused to rent me a car. He made me catch an Uber to the airport and rent there (thinking I wouldn't be able to). Got the airport and got a rental no problem. This manager here is a total a$$hole who needs a lesson in customer service.I will say that Avis is still a good company. I called them after this disaster and they credited me the rental and refunded me for my lost time. Just DO NOT RENT FROM THIS PLACE.
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March 2023 by Luis Estrada
Excellent service, I'm very happy ???
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January 2023 by toni Williamson
Terrible customer service. Reserved a truck two weeks in advance, was canceled the day before with no resolution. Then was charged a $75 no show fee days later. Office staff was unhelpful and it takes 5-7 days to get reimbursed through the 1-800 number. Received no explanation for why we were charged the no show fee when they canceled us and did not have the vehicle we reserved 2 weeks in advance. Management is not helpful and again no explanation of the situation or actual customer service.
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December 2022 by Felipe Do Nascimento
They rented my truck out to someone else because they felt like it. They had my correct number but just didnt call me. DONT use this place.
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December 2022 by Bebee Aya
Went at 7 AM when this Budget Opened and waited 15 minutes before someone appeared in front desk to help me unfortunately they did not rent me a vehicle and run all my plans which cause me to delay & Cancel all my errands agenda. Very dissatisfied and disappointed. Won't be renting here ever again. !!!!!!!
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December 2022 by Carolann Flesch
Truck was dented all over but didn't affect our move
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November 2022 by Alex Smith
If I could give them zero stars I Would
