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October 2023 by Victor
Superb service! I made a reservation through Expedia, and I was in and out of the Holiday Inn within 15 minutes, no hassle whatsoever. The car was working as intended, no mechanical issues and the interior was clean. The return process was smooth as well, I didn’t even need to talk to anyone. Just park the car in the designated area and then drop off the keys in the drop-box located outside of the building near the front entrance.The people leaving negative reviews about additional charges don’t know how to take the time to read the fine print. Any where you rent a car in Orlando, you have to put down a deposit. The deposit is refunded to you when you return the car in the same condition as when you picked it up. It’s a pretty simple concept if you ask me. It weeds out the bums that have no respect for other people’s property.
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September 2023 by Quisha M.
Do NOT rent from this place! They are so unprofessional. I rented a car for the weekend from Priceline. They told me exactly how much I’d be paying. I arrived to pick up the car and the representative printed out my agreement stating I’d be paying 190. I signed the agreement and gave a credit card. While walking out to the vehicle I thought to check my card account. He had charged $390. When I questioned him, he stated “In my 30 years it’s always been that way.” I asked why it isn’t stated on the agreement, he dismissively stated that “it’s on budget’s website or something. You can take it up with corporate.” He said that if I rented a car for $500 an additional $500 would be charged. Then he said that budget charges a $200 deposit. Which one is it? When I pressed why the representative doesn’t reveal this type of information (especially with a signed agreement), he shrugged his shoulders and said “have a nice day.” These are questionable business dealings and should not occur. All charges should be transparent and not hidden to the consumer. In addition I arrived at 358 pm to drop off the car since they close at 4. There was 2 men and a woman. I told them I was there to drop off the car and the woman says, just drop it off around back and put in the drop box with a smirk on her face. This was the worst experience ever. They really are worth less than one star.
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September 2023 by Dave Achilles
This has to be the worst company to rent a car from. It took 1 hour and 45 minutes to get the car. The location still used printers from 1985 with the perforations. There were only 3 people in line! I just received my bill and I was charged a $16 refueling fee, even though I brought the car back with more gas then I started. Never again!!
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August 2023 by cezar francisco
Upgraded car. Competitive price. Convenient free parking. Within hotel property.
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August 2023 by Hagit & Shai Sagi
The ordering system was transparent and comfortable, the staff at the branch was friendly and helpful, the car was new and clean, and the responsiveness level was very high.
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August 2023 by Norma Powell
Car was excellent and reasonably for hire for a week. Comfortable with AC well needed, and workedLike a dream during visit
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July 2023 by Sarah Deegan
Brilliant service. Saved our holiday from what started as an awful experience provided by a competitor that rhymes with Collar…. Don’t go cheap, use budget. All was was fab and seamless. Thanks Budget!
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June 2023 by gall49611
Top class service, super friendly guy….upgraded me to a dodge challenger realising I was a Veteran, bit of a dream car as we don’t get these in the UK. Outstanding service would use again ?(Budget rental at Holiday Inn, Universal, Orlando)
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April 2023 by Sharan Vijay
Had the worst rental experience, was not provided the car booked and was about to be charged the same rate for a lower model, and they try to push you to sign up for insurance even if you say ‘NO’ . We are the customers, learn to treat them properly!
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April 2023 by Steve B
Great guys, very helpful and quick. Had the car I reserved and gave some pointers for our road trip.
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March 2023 by Law
The entire staff at the Holiday Inn Universal Orlando location, the staff members at the counter and the staff member who brought the rental vehicle to me, were extremely courteous and helpful, and provided me the best competitive rental rate, which made for a very positive rental car experience.
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February 2023 by Honey Honey
Horrible experience I was given a car that broke down on the highway and it took 7hours before I got a new vehicle. It took 3 hours to get someone on the phone to request road side assistance. Then I was given a car with bad breaks and I was told that's all they had. I got a refund but I missed a very important business meeting. Never again. I don't feel safe in there vehicles ?
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December 2022 by Sam Shivdat
Excellent vehicle and services. I will not hesitate to use Budget for any future needs.
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October 2022 by Jean Russo
We rented a car to drive to Ft. Lauderdale from Orlando. Pick up and drop off were fast and easy.
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October 2022 by Daniel DeOsio (Danny D)
Scam Artists! Airport offsite rental. They Shuttle you to their property and they take your information based on agreed rate. They put a hold on your card and insurance before giving final rate. Hidden fees and you can't get a good explanation because they don't speak English well. When I asked to cancel they threatened not to shuttle back to airport and a $50 cancelation fee. This rental company and all the other associated rental providers a scam. Be aware.