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November 2023 by Ahimsa Luciano
Picked this car up in the pouring rain, it was parked in a mudpit, with no direction other than hit the button twice. I couldn't go back in and ask tell them everything or ask for another car since I was trying to rush and get back to the hotel where my wife was waiting with two sick kids so we could check out.The car was filthy I mean ... absolutely no doubt it had not been cleaned in several uses. Covered in a weird film- we could barely see out the windows and the seats were covered in god knows what.A rear window had paper stuck to it. A crack on the rear taillight and smelled so terrible we had to clean it ourselves then get it cleaned twice and put an industrial grade odor eater in it- that barely impacted the smell of the car. We found leftover drugs in the car that were clearly what made it smell so bad. Which is insanely concerning since we picked it up and put our young children in the car. If budget isn't going to clean their cars in between uses, at minimum take a look for left over drugs in the car?We have used budget before with no issues and almost certainly not be using them again after this experience and the awful condition of that car.When I tried to call the Orlando office on Thursday immediately after getting my family settled at the next location to tell them about the condition of the car. There was no answer, with the kids being sick for the next few days I was unable to speak to anyone until our departure day.Only have one photo of the rolled weed that we missed after the first cleaning. That conveniently the review will not let me attach.Also noticed I was charged almost double what the emailed receipt stated.
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November 2023 by Allison Gehrls
When we arrived to pick up our prebooked 7 passenger van, none were available. We were given a Ford Explorer. Not only were there other vehicles available more comparable to a van (more space for luggage than the explorer provided), when we got to the vehicle it was dirty and had a huge dent on the rear of the vehicle. None of which was communicated. I went back to the office to inform them and the guy told me "I know, I'll be here when you return it". I wasn't offered a different vehicle in better condition that offered similar room as a van (there were others on the lot that would have sufficed), I wasn't offered a discounted rate for the vehicles condition, nothing was done about either of these issues.Everyone working there seemed friendly and nice, but the experience overall was unacceptable. I have rented from other rental companies and never had an experience like this before.
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September 2023 by Alberto J Al.B.
Good service, but payed almost 3 times what was supposed to pay (according to first bill), and on top the toll charges are ridiculous; the "convenience fee" was more than the toll charges itself, glad I chose to fill up the gas tank before return, who knows how much more would've been charged. Honestly got to ride a nice car, but I hate to be lied, and there's many other options to rent cars now, would probably try another one.
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August 2023 by Diana Esquivel
Excellent service, great cars, very good costumer service. I always choose this place, I love it, I definitely recommend this place.
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August 2023 by Oleg Iosipoi
I had a reservation and received the truck full of ants and roaches also in bad mechanical condition inside and outside ,when I tried to return the guy closed the gate and left,i rent the truck for long distance and now can’t swap it or return.Worse company that I ever work with and I will make sure it’s last time!Not recommending this location and company! Don’t be fulled by smaller rates in the end will cost you a lot more then you expect! Stay safe!
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August 2023 by Frank Q
Beware untrustworthy. I called location and said I need that location. They told me I needed to pay to get price I did and when they sent reservation it was for 40 minutes away. I called back and they said I had to pay $65 to change reservation that I booked 2 minutes earlier
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June 2023 by Eric W
Easy in and easy out. The staff was perfect despite one still being in training. They made my pickup and drop off as easy as you could want and were both very professional and friendly. Their proximity to my hotel didn't hurt either. I'd recommend them without reservations if you need wheels on your trip.
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June 2023 by Tee Kay
HORRIBLE EXPERIENCE! I was given a junk lemon. I drove from Orlando on my way to Miami and car breaks down in Lake Worth. I will NEVER rent from budget anywhere again. Now I have to wait from 5:30pm until 9:00pm for a tow and Uber. If I leave it here and Uber to the nearest location I'm responsible for anything that happens to the junk AND they will not release a new rental to me until the junk lemon has been picked up. Not to mention its raining Severe thunderstorm warning and 2 of the windows won't roll up!!! Who's responsible for the water damage???? Budget needs to do better this is unacceptable
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June 2023 by Sherry P.
The worst service and cars possible. Given a car with constant singing because of a service issue. Have to drive back and take an extra hour at the place while they try to just turn the sound off the service light. Tell them we do not want an unsafe y serviced car. Wait an additional half hour and get nothing but attitude from the person. Over TWO HOURS of our vacation wasted dealing with their issues.
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May 2023 by Liam O'Brien
I have pre-booked a car for a day a week before picking up the vehicle at 9 am so I can go out on a day trip to visit Nasa. On the day of my reservation, I have turned up 30 mins before my reservation start time so this gives time for Budget to process my documents and make the payments. First, at 8:30, they told me that the car isn't here yet and would be here in "45mins" so I said okay I will wait 45mins. 9:15 am I went back into the reception and asked for the update, they said "The car is on its way, another 30 mins". I said okay, as long it's coming I don't mind and they claim it's definitely coming. I came back to check in if the car has arrived yet. "Give it another 30mins" they said which I started to question if they really have the car for me or if they are just telling me to wait until I would give up waiting and leave the property. They just kept saying "Oh its the traffic, they are running behind" I knew that was not true because there was no traffic upon to arriving and they told me the car is in Orlando. Going from Tampa Bay to Orlando would take 1 hour and a half. Although the car did turn up at 11am after waiting 2 and half hours, the car hire process went smoothly and I had no issues other than waiting for 2 and a half hours. Disappointing had to wait 2 hours and a half, I only was able to spend half a day at Nasa so I wouldn't able to see much which was really disappointing as this was my last day on vacation from the UK.
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May 2023 by Tara Rashelle
I’ve been a renter from this location for 3 years now and Jacob and Alberto are amazing! They always make sure to handle any issues or questions promptly and provide amazing customer service. I will always choose this location over anywhere else!
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May 2023 by Zinnia Xu
Fast and friendly service. I booked a car for pickup at 8am right when they opened and they were able to get me on the road quickly.
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April 2023 by Dagoberto Gracey
Had rented several cars for work purposes while my truck was on the shop. Highly recommend.
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March 2023 by Titia Kersh
The check out/check in process was very quick, easy, and friendly. The car was in very good condition. The pricing was reasonable.
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February 2023 by PlainView Aerials
This outfit is totally incompetent! We ordered a 12 passenger van over 3 months ago. When we got there they only had a 12. No apologies, no help to make it right. Then I get my bill on Card for an overcharge of $300! I had to call 800 to find a 15 pass. Luckily they had one at the airport. I spent at least 2 hrs on phone trying to find a 15 passenger. I’m not sure how I’ll get my $300 back but I will. And Budget if you are reading this be warned I will get my money!
