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November 2023 by Lillie Pool
Everybody was very kind here and there was so much to choose from with the Crayola experience being right there too if you have kids it's a great one to go to.
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August 2023 by S Edwards
We had such a special experience here. The cashier told me that the helper(the stuffer), was or is a Disney princess and let me tell you, she made the experience so "magical" and exciting. So if you want to go to a really awesome build-a-bear, this is the location to go to. Thank you "princess" for being fun, kind, and patient with my child. And build-a-bear, give that lady a raise, she deserves it.Eevee!!
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August 2023 by Mariah Watson Selzer
Theresa was amazing at making our experience for our baby's 1st birthday bear special getting the bear stuffed. We were also greeted when we came in by someone else too. Very friendly staff. Store was busy and crowded which was stressful but to be expected. I'd go during less busy times in the future instead of the weekend.
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August 2023 by Rocio Gonzalez
Amazing experience! Wonderful service! Everybody is nice! The person who I called regarding an issue, rememebered me when I came in the next day and helped me do much! Thank u for the patience!
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August 2023 by Anne Phelps
I went to Florida Mall’s Build-A-Bear to replace my bear’s sound chip. Jess was there for the “surgery” and she was so patient, friendly, enthusiastic, and polite. We were in and out in less than seven minutes! She is very talented at her craft, and was able to stitch my bear back up without any thread showing!!! I’m so very thankful for Jess’s assistance! I will also be returning to this Build-A-Bear for my future plush purchases!!!
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August 2023 by Chuy Chuy
It was super busy with a long wait to build a bear on the weekday that we went. I remember the building experience being a lot more engaging in the past, when brought my older child. This time around, there was only one person building, and a huge line of ppl waiting, so it was a bit rushed.
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August 2023 by Gerrit Visser
Jess was able to help us replace the sound of our bear. They were able to take care of our bear and with great love! THANK YOU SO MUCH!!!
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July 2023 by Shay MV
First time here with my 3 year old daughter. I loved the idea and was considering it for a birthday party. But the cashier customer service definitely changed my mind about that.
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June 2023 by Tallie Svendsen
Me and my husband came in to the store to make a bear together right after we got married. We were about to purchase the bear when we told the staff we just got married. One of the associate’s asked if we were considering purchasing the wedding dress accessory for the bear. We initially said no because it was a little pricey as it was more than the bear itself and we could do without it for now. Without hesitation the store employee offered to get the dress for us personally if we didn’t decide to get it. We looked at eachother and before we knew it they were entering the credit in their system to get the dress for us. This was a small gesture that meant the world to us, and just added more to our wedding day. I believe the associate’s name was Samantha. This store provided us above and beyond customer service and we left with our wedding bear in her dress that matched mine and many congratulations from the entire store! We will cherish this bear and experience for many years to come. Thank you, Samantha, for adding joy to our special day!
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June 2023 by Tallie Robin
Me and my husband came in to the store to make a bear together right after we got married. We were about to purchase the bear when we told the staff we just got married. One of the associate’s asked if we were considering purchasing the wedding dress accessory for the bear. We initially said no because it was a little pricey as it was more than the bear itself and we could do without it for now. Without hesitation the store employee offered to get the dress for us personally if we didn’t decide to get it. We looked at eachother and before we knew it they were entering the credit in their system to get the dress for us. This was a small gesture that meant the world to us, and just added more to our wedding day. I believe the associate’s name was Samantha. This store provided us above and beyond customer service and we left with our wedding bear in her dress that matched mine and many congratulations from the entire store! We will cherish this bear and experience for many years to come. Thank you, Samantha, for adding joy to our special day!
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June 2023 by Adrianna Swarez
The ladies working were extremely kind! We took my daughter to make her birthday bear and it was a great time! Very clean and so many options to chose from!
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June 2023 by Katy Warner
Cute little shop. But the employee told me I had $10 off but couldn’t figure out how to use it so they said since I wasn’t expecting it anyways too bad and they wouldn’t honor it. Like ok then why open your mouth in the first place. SMH. I’ll stick to the mall stores!
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May 2023 by Zachary Hash
Super fun I have tons of BABs and my comfort item is actually my BAB frog, Jeremy. He wears a little red shirt and overalls. He’s over a year old and i have not slept a night without him lol. I also got the longhorn recently, Cassy. I love him, he’s super cute and cuddly but I have been disappointed. I cant find any cute clothes for him! I’ve checked two different shops in person, looked online, looked on Amazon and even Etsy.. and nothing! It’s all either dresses or PJs with paw prints on them. It’s disappointing because I can find so many cute clothes for my 2 legged plushies but when it comes the the four legged ones I can’t find anything!!! I beg you guys to make some more clothes for the four legged friends!!
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May 2023 by Ha N.
Came here for both of my kids since there birthdays were 2 weeks apart. They had a great time building a bear and finding what they want. We saw a Mario and Luigi costume from the bear at the window and my son wanted the Mario but we couldn't find it in stores. I asked one of the workers and she took it off from the bear at the window and gave it to my son which made him extremely happy! Overall a great first time experience (that they'll actually remember)
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April 2023 by Charlie Jackson (Charlie and Barbie)
This is the account I review buisiness with my service dog in training, Barbie. Been a few times with her. Always a good time. They also repaired my frog that arrived broken from an online order here so perfect and meticulous. Great BAB.
