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November 2023 by Vince Stevenson
Got a bear for my daughter on her birthday. Great store, employees were very helpful.
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October 2023 by Char Lucero (Coffee Monster)
Jonny was a really wonderful guy to have help us. The store was relatively empty at the time so we got to chatting about the costumes, he's really knowledgeable about his stuff and pretty fun to talk to. My nephew had a fun time doing his little heart ceremony for his bear too. :D
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October 2023 by Jennifer Lechner
We went there at 11:05 and the indicated it would open it at 11:00. We waited until 11:30 and left. While waiting we came across other customers who were waiting as well. They lost a lot of business. I won't be back.
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September 2023 by Kev Win
After seeing a viral TikTok of the newest Halloween additions, we quickly drove over and picked out the most adorable Pumpkin Kitty! Staff member McKenzie and the register team member were so sweet! We did a heart ceremony to bring the plushie to life. The pumpkin costume came separately but completed the whole look. Overall, this has been such a memory and we will be back!
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August 2023 by Jessica Reyes Rice
Ari was amazing and made us feel so special! We went in to celebrate our kids birthday and got two bears! They were so nice and attentive.
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June 2023 by Jordan “Bertie” Bertolaso
Nice & tidy store with very friendly staff who help bring the building experience together.
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June 2023 by Elena W.
She was very excited to make her birthday bear and of course, we were excited to know we only had to pay her age during her birthday month! Lol but of course she added some extras at an additional cost, such as a birthday song, a bubblegum smell, and some clothing. the only downside I would say is the building is a tight fit with a lot of people in it.
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April 2023 by C C
This location was refreshing to visit. The store was clean and had lots of clothes and accessories to chose from.What really set this location apart from others that I’ve visited though, was one of the build a bear employees named “Alondra”. She was super sweet and helpful, doing the entire heart ceremony from start to finish, perfectly. (Ever since Covid, that has been hard to come by at other locations)This visit was a 10/10 overall, I will definitely be back.
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April 2023 by Kesean Walker
My Daughter loves em. Staff was nice and the bear came out fine.
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February 2023 by Suleidy Farinas
The place is really cute, clean and organized. The staff is friendly and not pushy. There are lots of selections and accessories to personalize your stuffy.
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February 2023 by Kadee Sorrell
Lovely bear builders that made my daughters bday amazing! She felt like a super star!!!! Love seeing people still care about what they do!! Our new forever store!
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January 2023 by Monique Bonner
It was nice. Everyone was very friendly. It is a small store though. It might not have all the options like the mall stores.
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January 2023 by Alex Ruplinger
The staff here is amazing and incredibly nice. However, I would not recommend this store. It's incredibly small for a build a bear, and is more or less there to serve as another tourist trap. We didn't get to fill out and do an adoption/birth certificate for our bears, it didn't seem they even had the station to do that. I think they may have tried to send the certificate to us via email? I'm not entirely sure as it was very unclear. Despite that, we never actually received any email, even after confirming it was the correct email address.Also, when you try to fill out the feedback form from the receipt, this store number doesn't even exist in their system???? Super weird. If you're looking for the actual full experience, go to the other location 5 miles up the road at the Florida mall. Again, the staff there was super friendly, but this store just isn't worth the trip, especially with a better option 15 minutes away.
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November 2022 by Brigitte L.
Located over near the Star Flight swing ride. We came in because it was my daughter's birthday. When we came in we were greeted and when asked I let the staff member know we were in to make a birthday bear for my daughter and her friend. We thought we knew of the promo where you could make a bear for your birthday for the price of how old you were turning or something. The girls enjoyed making their bears and I found the Hello Kitty anniversary and HAD to make it!! When we checked out I let the clerk know it was my daughter's birthday and was told "oh it's only for the birthday bear that the promo applies". I explained that we were not told this when we told the staff member the reason of our visit. Sooo we ended up paying $22 per bear rather than the $14 for the apparent birthday bear. If we were told this when we told the staff member why we were there then the girls would've made the birthday bear. I mean they could've even said "oh did you know that we have this birthday bear promo!?"
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October 2022 by Victoria
I went to this build-a-bear to get one of my stuffed animal's voice box change and had the absolute best experience with Ellie. 10/10 stars. Great customer service and overall experience. The best BAB visit I have had, if you have the chance - try and make your new furry friend with Ellie!!
