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February 2024 by Galen Brady
Lots of people report going up to counter and being ignored. There’s a reason: You’ll have to wait on the “Moe’s Southwestern Grill” line to get Carvel Ice Cream. Seems crazy, right? Even though Carvel has it’s own register, they don’t seem to have their own employees devoted to the store. Instead, the burrito guy will be making your ice cream, of which, they only have 2 flavors. Then the machine wasn’t loaded with the liquid, despite the store having zero buisness. Go next door to McDonalds. Same exact ice cream, less hassle.
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January 2024 by Brandy McGuire
I don’t think they really sell ice cream here. It must be a front for some other thing and apparently, I don’t fit the description of their usual customer. I walked up to the counter and the guy working there literally turned around and went to the back and never returned to the counter. ??♀️
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May 2023 by Kara Massaro
I’m sorry, but the people who work here are so rude—like, beyond rude. They don’t speak to you, they eyeroll, they gossip, and can’t even pour a cone properly. I’m shocked this place is even still in business. Y’all need new employees.
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April 2023 by Max Vickery
Super rude staff
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January 2023 by Mick S
The employee tried telling me Reese’s pieces are peanut butter cups when the sign clearly says Reese’s pieces then made my ice cream and then another employee handed it to one of her friends that walked by. They didn’t pay for it, nor wait in line. Worst experience ever in customer service
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August 2022 by Google user
The ice-cream cone on the left, is how a typical carvel cone looks. The one on the right is how it was served to me, not once, but twice, on two separate visits. I hope someone in management sees this, and is able to train their employees how to make an ice cream cone. For $5, I expect better than that. Also, I found the employees to be rude on my first visit. At least, the customer service was better on my second visit.
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July 2022 by Ben Castrogiovanni
Went up to ask for help and somebody decided they were closed. Every other store was opened except for the Carvel. It was obvious that the people there just weren't interested in serving ice cream, probably because they would have to clean the machine. Unprofessional. Who owns this place?
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April 2022 by Chris Stengel
Ice cream didn’t taste right, way overpriced, and staff was annoyed. Skip it and go to McD’s.
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December 2021 by Daniel Davila
The ice-cream cone on the left, is how a typical carvel cone looks. The one on the right is how it was served to me, not once, but twice, on two separate visits. I hope someone in management sees this, and is able to train their employees how to make an ice cream cone. For $5, I expect better than that. Also, I found the employees to be rude on my first visit. At least, the customer service was better on my second visit.
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September 2021 by Bonnie Hayes (Bon Bon)
I don't recall going to Carvel Express I was probably next door to it or something sorry I can't give a review
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April 2021 by Bonnie Hayes
I don't recall going to Carvel Express I was probably next door to it or something sorry I can't give a review
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December 2019 by Chellriana Six
Very bad service...guess they were expecting us to walk away but we stood there for quite sometime till someone eventually helped us...sorry we actually had to put them to work
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December 2019 by Carol81 Clark
The airport iss obviously open 24/7 but this littlw reataurant closes by ten! They should ammend their hours!
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September 2019 by Amanda Haines
Outback can't be bothered to serve people waiting better to use McDonalds or Auntie Anne's
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September 2019 by Harmony D.
I asked for cookie dough and they scrapped the bottom of the container to give me just a scoop of basically plain vanilla at full price. And there was a lot of freezer burn parts unlike the other review for the cookie dough ice cream. The lady was rude and nearly spilt my ice cream when she set it on the counter. Very disappointing experience. Threw half of it away.
