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March 2024 by Clay Hackett
I’ve owned an original Casper mattress since 2015 and have loved it, but it’s time for a new one. I wanted to try one, so I went to the store. I was greeted by salespeople who immediately took me to a fancy, expensive mattress. It was ok, but I really wanted to try the original-style mattress. Not only did they say they didn’t have one, but they made me feel like I was out of my mind for wanting one.Casper originally came on the scene as the alternative to pushy mattress stores. But what did they do years later? Become a pushy mattress store.I ordered my brand new Casper One (the new version of the original mattress) online without any help (and no commission for) the retail store. Buy online if you want a Casper!
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December 2021 by Ronaldo Morales (Ronald)
The experience of buying there was great! Employees are very knowledgeable, patient, friendly and honest. That is something you don't usually find in the typical mattress store. They don't work on commission, so they don't try to upsell. They recommend what is right for you.
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December 2021 by James Peek
The mattresses were comfy but too expensive for the value. The staff was friendly and helpful.
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December 2020 by Dominique Sonora
The store was very welcoming and clean. I had the most wonderful experience thanks to an employee named Russell. He brought amazing customer service and was able to answer all of my questions and concerns. I bought The Wave mattress per his suggestion and I have never slept better in my life. Never going back to any other mattress.
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December 2020 by Willfred Pena
I originally bought a Casper matress at another store in Miami, when I took it home I knew I had to purchase another one for my in-laws. Best matress I have ever slept on, HANDS DOWN! Since they opened this NEW store closer to my home, I decided to come here and I have to say, this store is beautiful. The customer service is incredible, specially the store manager Russell. He is a delight, with a great personality and oh so charming. Even tho he already knew what I wanted, he prioritized my time and even helped me pick out some accessories for my bed. I highly recommend their matresses and in particular, this store. It really shows that they care about the customer experience. 5 STARS!!
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December 2020 by Jean G
If I could give more stars I would! Amazing experience, at first I wasn’t looking forward to buying a mattress but when I entered the store everything changed. The store was beautifully designed and very clean, on top of that the manager, Russell, was beyond helpful and super friendly. I ended up going with The Wave, and I gotta say that it was the best purchase of the decade for me. Sending all my friends and family here so they can “jump on the wave” hahahaha.
