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December 2023 by Kiara Yegorov
Mr. Zachary C's professionalism and support during my loan application were exceptional. His pleasant demeanor and confidence-inspiring approach made the entire process seamless and enjoyable. A true pleasure to work with! Thank you Zach!
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November 2023 by Betsy Middleton
I have been a member of this credit union for 40 years. I recently visited the Metrowest location for the first time. It is a beautiful facility with plenty of parking. I went to withdraw some cash and to get something notarized. I usually make an appointment, but I didn't this time and was expecting to wait. I did not have to wait long and everyone was professional and friendly. It was a very positive experience!
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November 2023 by Susan Porro
I recently suffered from a near-disastrous computer hack. If it wasn’t for the superior security service at Addition Financial - and most especially the quick thinking and efficiency of Assistant Bank Manager, Valerie Filion - I could have lost all of my savings. Her knowledge was encyclopedic. Her kindness to me when I was a frightened wreck got me through an extremely dangerous situation. I will continue to trust Addition Financial for all my banking needs. Thanks again, Valerie.
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November 2023 by Kevin Burns JR
I want to thank Frank Siciliano for his awesomeness help as a team member and I hope he gets a great promotion some day from the bank. I give Addition Financial 5 stars for caring about their customers!
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October 2023 by Brianna Leo
Briannah was amazing and patient. I love how she made me feel comfortable asking questions. She answered every question and made sure I picked the right account that fit my first business. Over all great customer service
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October 2023 by Imran Ramnarine
Radha is the best!!! I had issues with my online banking and some questions regarding my account she was so patient and provided me with all the answer needed best customer service also wanted to thank the manager lori who was behind the teller line assisting her.
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September 2023 by nory pavlik
I had been looking for a credit union. I tried opening an account online but my phone was acting up, so decided to go to the branch personally. I went on my lunch break not knowing how long it was going to take. As soon as I walked through the doors I was greeted by Frank Pena at the Metrowest Branch. He helped me to open the account. It went smoothly and pretty fast so I was able to go back to work without taking too much of my time. He was so helpful. Very professional. For me it felt like we had known each other for a while. It was a very nice experience!
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September 2023 by BETA Security Services
First experience was a little disappointing due to short staff, but Kay Lamour definitely made up for it! She greeted me with a smile and helping hands. Gave me her undivided attention and welcome my company into her branch. Small business need a business account, go see her. Thanks Kay!!!
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August 2023 by Robert Midden
Valerie Filion and Frank Pena saved the day. I purchased a car and they were delivering it the next morning (which was a Saturday). The monies I was going to use was from an existing account I had with another bank. I was at the other bank getting a cashier check when they saw a block on the account. There was no reason for the block and tried for hours to remove the block. Corporate said it would take 7 to 10 business days. So now I’m having a car delivered tomorrow and no cashiers check. What a predicament. I remembered I had a line of credit at Additions and met with Frank. Time was running out and not sure if the other bank was going to pull off a miracle. Told Frank I was going to the other bank to find the progress. Frank said I’m here to help and have all your information ready if needed. Well it was needed because no progress in getting the block off. I came back to Additions. Frank was with a customer so Valerie took over. It’s close to 4 by that time and Valerie knew my situation. I had to increase my line of credit and Valerie went right to work. At 5 she finished the process and I had cashiers check in hand. We hit a few road block but she knew who to call and at one time had, I think, 3 others involved. She made a comment that because they are local and decisions are local; things like this could be done in record time and not 7 to 10 business days. I’m driving my new car and it’s sweet. Thanks again for all your help Valerie and Frank. You both are amazing to work with and and a great (addition) to Additions.BestRobert
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August 2023 by Natasha McPhee
Tiaira was very knowledgeable and patient. I love to make people laugh and feel comfortable while helping me. Thanks for your help Tiaira!!
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August 2023 by marc cadet
I am a new member of Addition. Ms. Kay Lamour welcomed me the moment I walked in. She was very patient, and knowledgeable. She answered all my questions and addressed all the concerns I had. I would refer my friends and family to Addition because of her. She is a great asset to your company.
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August 2023 by Anita Allen
Kay was amazing, she helped me out with all my concerns and more. She was very nice and patient with me. Will definitely be asking for her again whenever I need any assistance at this branch!
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July 2023 by Lauren Fowler
Zach is an amazing asset to the company. This young man is eager to assist and delight. He gives old school customer service, explaining the entire process each step of the way! I have always been fond of this credit union, however Zach goes absolutely above and beyond. Such a breath of fresh air. He is aware, present and professional.
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July 2023 by Fetched Pierre
Evelyn C. Hands down she’s a phenomenal person.She was very understanding and helpful with me. And she gave me information every step through the process. Evelyn had an amazing character about her, she’s a caring, loving and knowledgeable person and I just want to say thank you Evelyn C.!!
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July 2023 by John Graham
I came in for a loan and Kay Lamour was amazing! She got me a loan for more than I needed at a very reasonable interest rate. I've been banking with Addition Financial for years and will continue to do so. They take care of their clients.
