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December 2023 by Tammy Arocho
Was in the store 2 days ago and saw an over size shirt that my daughter wanted. Went back today to get it and there was a bunch on the rack with a price posted for $15. Got to the register and it rang in $20, told the cashier and she went to look, I followed her. Got to the rack and she said, the sign is wrong and the shirts are in the wrong spot. So I told her the sign and shirts were in the same spot 2 days earlier to. She proceeded to move them and headed back to the register. I told her that was not right what she said and did. Manager stood behind her and never said a thing. I paid the $20 only because my daughter wanted it so bad and it was a Christmas gift. Will never go back there to shop again and won’t recommend the store to anyone. It was like a bait and switch that she did. Very poor customer service.
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December 2023 by Zachary Hash
The clothes are super cute but they have some of the least inclusive sizing I think I’ve ever seen. I’m 5’6” and 190 lbs, I know I’m not tiny, but I also know there are people bigger than me. And I have only found one pair of pants there that actually fit me. Their sizes only go to XL. And the clothes seem to run small. Honestly I wish they would make some larger sizes.
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August 2023 by Ashley Ruiz
Yesterday I went to the mall after work when I could and the doors for this store were closed by 840. I've worked in retail for years and NEVER closed the doors early. Terrible customer service I guess the associate didn't care about making sales
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February 2023 by Mary Rivera
I was in the Orlando area and walked in to this store. Customer service needs some "tweaking". Waited in line for quite a while while staff chatted with each other, oblivious to customers in need of assistance. I put my "stuff" back and walked out of the store. Very disappointing!
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July 2022 by Karina Bautista
Decided to come in and walk around the store while I was in town. I opened the door and 5 minutes later was yelled at an employee and told to shut the door next time I come into the store, didn’t quite get her name, she had glasses and brown hair. She appeared to be the supervisor. As she told me that she had rolled her eyes walking away from me. Possibly the worst experience ever.
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June 2022 by Philipp Pagani
Discrimination of men, can't join women for clothing decision making.
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August 2021 by Coach Jay
Horrible experience. Went to the mall at noon when the hour online states it open and it was closed. All other store in the mall opened up and it was the only one still closed. From outside I seen 7 employees walking around. I Called the store and the manger told me they weren't ready to open. But online it clearly stated it opens at 12. With all the business going out of business due to the pandemic, you think this store would be ready on time for customers. Horrible experience will take my business elsewhere.
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December 2020 by jeffrey stjour
Horrible experience. Went to the mall at noon when the hour online states it open and it was closed. All other store in the mall opened up and it was the only one still closed. From outside I seen 7 employees walking around. I Called the store and the manger told me they weren't ready to open. But online it clearly stated it opens at 12. With all the business going out of business due to the pandemic, you think this store would be ready on time for customers. Horrible experience will take my business elsewhere.
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November 2020 by Bridgette Ditmer
The direction they went with there clothes line is absolutely hideous I miss the old Charlotte russ
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September 2020 by Del Marie Baugh
No open dressing rooms, so you can purchase the clothes & can go to the public restroom try on & then come back & return. Catch is no cash back only exchange or store credit. No business from my family. Went down to Windsor, another shop with dressing rooms open. Bought our many many items there.
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July 2020 by Shelby Dell
I used to like Charlotte Russe so when I saw they we’re having 50% off sale I stopped in and ended up purchasing a couple items. However, some items were too big so I had to bring them back. I literally had to beg for help,the front desk staff is mean and downright rude. They did my exchange improperly and then threatened to call security on me because I had a “attitude”. Please save your time and money and DO NOT COME HERE!
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March 2020 by Doris Wallace
Love the place
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March 2020 by Chaotic Spinel
Girl at the front counter with the brown skin and long black hair is rude. Has an attitude for no reason.
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March 2020 by Ámbar Valeria Herrera Peñuela
Everything very cheap, I loved it
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March 2020 by morell nelson
Clothes was nice price reasonable
