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March 2025 by Rommel Wee
Avoid this branch. The cashier was not very helpful.
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February 2025 by Diana Beliakova
Hi everyone, today 29 January we were received at the bank by Pomales Jessie, he did everything professionally and quickly.Without any problems.He was very pleasant to talk to and most importantly knowing that we have bad English tried to explain everything.Such people deserve a bonus.Considering that my husband and I have been to many Chase banks and they were very incompetent people.So this bank was lucky to have this employee.
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December 2024 by Lysette Kiel
Convenient location. Possibly the nastiest tellers I’ve ever had to deal with, though.
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November 2024 by Si Yon Kim
Tellers are rude for no reason. This location has a low rating for a reason.
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October 2024 by Kevin W
Took advantage of my elderly mother , giving her 2 COUNTERFEIT 100 dollar bills 😑 simply amazing. Said that she opened the envelope and obvoisly couldn't trust this lil old lady so they wouldn't make it right.
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October 2024 by Vladimir Aguilar
Please avoid having a bad time and being treated like garbage. Do not come to this chase. Rude and unknowledgeable staff to even open an account. Today 09/19/24 none of the employees on duty are helpful.
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October 2024 by Elingher Castillo
Incredible that such a large bank does not have at least one employee who speaks Spanish and those who only speak English are totally discriminatory...
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September 2024 by Ms. I
Great drive-through window Customer Service!
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July 2024 by melissa corcione
They don’t answer the phone and rude
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June 2024 by Dani Sacchi
Cesar is a stellar employee - great customer service and he helped answer every question we had and got us out in a timely manner. Someone give that man a raise!!
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May 2024 by The Prepaid World
I came from Los Angeles Saturday. I needed to make a withdrawal from my business account to pay for my brand new office lease. Melanie M. Ballard the branch manager/Vice president denied my request for withdrawl after her and her colleague pulled up internet pictures of "California ID's". She told me my ID was fake. It was very embarrassing! I tried my best to explain that my ID is real and actually is called a "California Real ID". In California we need a thing called "Real ID's" to travel or to do anything pretty much. On a Real ID there is no California Bear at the top right hand corner. It simply says "Federal Limits Apply". After asking numerous times for her to research what this fact, eventually my husband (who is big & black) came in to explain the same. My husband is very mild mannered under all circumstances. He didn't yell or do anything out of the ordinary, yet, Melanie M. Ballard called security and had us escorted out of the branch. I called corporate and sent in my ID. Corporate was very perplexed why my ID was denied and told me in so many words that Melanie M. Ballard is behind on training. Very inconvenient and embarrassing. Racist??? ???
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May 2024 by Giovanni Ortiz
I have worked with other banks, and so far, Chase has been the best one. Angelica was a pleasure to work with. She is naturally friendly, and easy to talk to. She is very thorough with all the information, yet very efficient with time. I’m very happy with my experience at this location! ? recommend!
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April 2024 by Cody Lynch
The atm's at this location can never accept cash deposits. Waste of a trip every single time.
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February 2024 by Scott G
Cesar Valenzuela took me into his office because the manager was at a different branch today and he was the acting person in charge. It was quite a process and took some time to solve the problem that involved the online customer service area but at the end, he coordinated a fix to the issue. Great demeanor and attitude.
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January 2024 by Silverbackseth
Horrible customer service. Everything Sux overall.
