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December 2025 by Karol Hołod
Great experience with this Chase location.
Vida Chankar was professional, helpful, and very knowledgeable. She explained everything clearly and made the process quick and easy. Highly recommended.
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November 2025 by Edwin Retamar
They never pick up the phone when you call... I'd never come here because getting someone on the line for a simple question is almost impossible
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October 2025 by J
As another user reported, atms are still down. Tried the drive up ATM and the two inside. ALL are not taking deposits. Please see photo. Told the teller and called chase customer service. The service agent submitted a maintenance request. Hope it is fixed asap.
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October 2025 by Mohamed Amine Hmani
Poor customer service experience
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October 2025 by M C
Don’t even bother going to the chase to use the ATM. It is the closest to me and 4 out of 5 times their ATM doesn’t take cash deposits. I have no idea why it works on and off.
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September 2025 by Leticia Pelegrini
Worst experience! Don’t lose your time!!!!
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September 2025 by Felipe B. Ferreira
After waiting more than an hour for service, the associate realized that there were missing documents. It’s a huge waste of time. Before making me wait, it’s not possible to check if we have everything?
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September 2025 by Kathy Hawkins
Wonderful experience opening a business checking account with Austin. He was polite, professional, and timely.
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August 2025 by Elisa Franco
Tiffany was very professional and accommodating. She was friendly and helpful!
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July 2025 by Omar Mccalla
Do not ever use chase travel to make any travel arrangements. You will be met with pushback and inaptitude. Currently fighting for a reversal of a travel booking made through chase travel because after we got to the hotel, we had to check out due to mold being all over the room. But was told by chase that the room is Non-refundable. For which I stated, even if the room has mold all over the walls? I feel that there are ways to help if the room poses a health hazard. The agent from chase travel then states and I quote,”it’s Florida, there is mold everywhere”. The pictures I sent showed mold in the bathroom among other places. The agent then says. “ oh it’s in the bathroom. There is always mold there because it’s humid.” This is all from the CHASE TRAVEL AGENT.
So take that for what it is worth. I feel that a chase sapphire customer making a travel arrangement through chase travel would get some sort of help, but I was sadly mistaken. I would receive more help booking through a third-party website. So lesson learned. Use this as a cautionary tale please. Make your travel arrangements elsewhere and save yourself the headache.
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July 2025 by EA
Tellers are apathetic and could use a class on customer service. Young lady stared blankly at me sipping her dunkin donuts without asking what I was there for. Shame a new branch is so poorly trained
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July 2025 by Jared Diaz
The service was excellent and they help me a lot with all my problems. They explained everything to me with a lot of patience and I would definitely come back with them in the future 🫡
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July 2025 by Jovencio Mercado
Tried to renew a CD today. Waited 25 min only for them to tell me I’m waiting for the person to come back from lunch to help me. Why wouldn’t you say that from the beginning. They obviously dont care about people’s time because I only have an hour for lunch as well
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June 2025 by Corey March (Kori)
Outside ATM is NEVER working. You would have better luck with the McDonald's ice cream machine
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June 2025 by Marissa Caraballo
I have to drive 20 minutes to get to this chase as it is my closest one, not their fault. But this is in a very busy area: Kissimmee/orlando, right by Disney. I really have tried to give them the benefit of the doubt but the drive up atm is ALWAYS down. And there is only one ATM, which again i feel is so crazy in such a busy area. This is probably the 10th time I’ve made the drive out here and the ATM is broken over the last year. It gets to a point where I can’t just look past it anymore. I’ve had to come inside and wait 30 minutes to deposit money when there are long lines of equally frustrated people. Please do better.
